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plwhitm

@107.214.201.x

[Rant] /refunds from credits due

I have recently left comcast due to the fact that they keep raising the price of their service, so when I disconnected from them I had a credit due back to me of more than 200.00. When I disconnected three weeks ago they informed me it would take about four weeks to send me the credit. Since then I have two statements giving me the update as to the credit that I have yet to receive from them. To me this is plain out and out theft. I do think that they have laws against this do they not? If I was not to pay them they would most likely send collections after me. Why don't they allow consumers like ourselves to send collections agents after them. If they can send me two statements before they give me my money then they are in the wrong and need to be fined for not complying with the law.


FureverFurry
Premium
join:2012-02-20
Wyoming, MI
Reviews:
·Vonage
·Comcast

1 recommendation

The FCC has this:
"Refunds must be issued no later than either the customer's next billing cycle or 30 days following resolution of the request, whichever is earlier, or upon the return of equipment when service is terminated. Credits must be issued no later than the billing cycle following the determination that a credit is warranted.

Questions concerning late fees should be directed to the local franchising authority."

»www.fcc.gov/guides/customer-serv···tandards

gweidenh

join:2002-05-18
Houston, TX
kudos:3
reply to plwhitm
Its is amazingly easy to file a small claims case at your local justice of the peace. An hour of your time and $25 filing fee is all it takes. Small claims in most states allows you to get triple damages for things like time off work and the credit due. You could easily walk away with a judgement for over $1000.00.

That is the consumers version of a collections agency and its very powerful.


Clark Kent

join:2014-07-31
Detroit, MI
Comcast cant be sued by customers its part of your agreement for service. All complaints have to be solved by arbitration.

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast
reply to plwhitm
You can send a collection agency after them. I think the average time for the check to be delivered to you is about 6-8 weeks. Pretty standard time for most big corporations.

But you said its only been three weeks since you canceled.



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to Clark Kent
said by Clark Kent:

Comcast cant be sued by customers its part of your agreement for service. All complaints have to be solved by arbitration.

There appears to be an exemption for small claims court (as long as it is an individual claim, and not a class action claim):

said by Comcast Customer Agreement for Residential Services :

j. Exclusions from Arbitration. YOU AND COMCAST AGREE THAT THE FOLLOWING WILL NOT BE SUBJECT TO ARBITRATION: (1) ANY CLAIM FILED BY YOU OR BY COMCAST THAT IS NOT AGGREGATED WITH THE CLAIM OF ANY OTHER SUBSCRIBER AND WHOSE AMOUNT IN CONTROVERSY IS PROPERLY WITHIN THE JURISDICTION OF A COURT THAT IS LIMITED TO ADJUDICATING SMALL CLAIMS


--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.

ITGeeks

join:2014-04-20
Cleveland, OH
But good luck on forcing the court to actually collect from them. You'd have to go back and back, and you can't actually garnish any money from them.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
OTOH, I am reasonably certain that you can place a lien on any real estate; and, possibly, other tangible assets.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to ITGeeks
said by ITGeeks:

But good luck on forcing the court to actually collect from them. You'd have to go back and back, and you can't actually garnish any money from them.

There have been cases where Comcast was forced to pay a small claims court award; but yes, actually getting the local sheriff to send a deputy to the local Comcast office and force them to open the cash register would be an unusual happening. Big money and campaign contributions are unfortunately more important than simple justice.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.

Zoder

join:2002-04-16
Miami, FL
It's happened with the banks.

»www.youtube.com/watch?v=XXdZ94rctTA


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
said by Zoder:

It's happened with the banks.

(youtube clip)

Yes, and it has happened with Comcast. But typically a small claims court award against a major politically powerful corporation and $1.00 (+tax) will buy you a small cup of black coffee at McDonald's.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


burner50
Proud Union THUG
Premium
join:2002-06-05
Fort Worth, TX
kudos:1
reply to FureverFurry
said by FureverFurry:

Questions concerning late fees should be directed to the local franchising authority."

»www.fcc.gov/guides/customer-serv···tandards

hard to do when Cable monopolies have spent the better part of 20 years getting rid of local franchise authorities in favor of big bureaucratic franchise organizations on a statewide level.


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
said by burner50:

said by FureverFurry:

Questions concerning late fees should be directed to the local franchising authority."

»www.fcc.gov/guides/customer-serv···tandards

hard to do when Cable monopolies have spent the better part of 20 years getting rid of local franchise authorities in favor of big bureaucratic franchise organizations on a statewide level.

In some cases that it true, but there are still active franchise authorities in many areas. The local franchising authority should be printed at the bottom of your monthly Comcast bill. Here is what is printed on the bottom of my Comcast bills:

Your local FCC Franchising Authority is:
Murfreesboro City Hall
P.O. Box 1139
Murfreesboro, TN 37133
FCC Code: TN0082

I have in fact used them to resolve issues with Comcast, and on a couple of occasions, just the threat of turning over a dispute to them was enough to get Comcast to relent from their normal anti-customer stance.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
kudos:2
Reviews:
·Time Warner Cable

1 edit
reply to Clark Kent
said by Clark Kent:

Comcast cant be sued by customers its part of your agreement for service. All complaints have to be solved by arbitration.

agreement is void since he terminated the service

said by ITGeeks:

But good luck on forcing the court to actually collect from them. You'd have to go back and back, and you can't actually garnish any money from them.

you can always make it a pain to get renewal of franchise agreement.

Zoder

join:2002-04-16
Miami, FL
reply to burner50
said by burner50:

hard to do when Cable monopolies have spent the better part of 20 years getting rid of local franchise authorities in favor of big bureaucratic franchise organizations on a statewide level.

To be fair to Comcast, AT&T was the one who pushed for that law in many states when they introduced U-verse.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
said by Zoder:

said by burner50:

hard to do when Cable monopolies have spent the better part of 20 years getting rid of local franchise authorities in favor of big bureaucratic franchise organizations on a statewide level.

To be fair to Comcast, AT&T was the one who pushed for that law in many states when they introduced U-verse.

Verizon also did that in this area for their FiOS overbuilds.


FureverFurry
Premium
join:2012-02-20
Wyoming, MI
reply to burner50
There's an online FCC complaint form that can be used. Like NetFixer posted, I have also used outside agencies to get Comcast to (sometimes) get off their anti-customer hooha and resolve something.