said by liger29: I can see they are sending me my 12mbps but the truth is I am just not getting it ...
They don't "send" speed, they configure a tier sync speed based on policy. If you sync at "X", but see ".1X" download, that is a symptom of congestion; too many users for the available bandwidth. The fix is for Windstream to expend capital on equipment upgrades.
If you are paying $49 a month for 12M, but only getting 2M, maybe you should just save a buck and drop down to a slower tier. If they aren't using your money to fund upgrades, stop giving it to them.