said by GusHerb:As for tech support they don't send you overseas at least never in my experience, the average CSR usually is at least smart enough for basic things and making appts and your chances of getting someone who actually is very on top of things are much higher. Billing and retentions are the same so don't expect any miracles there, although because BC doesn't have all that promo BS like resi, things are far less likely to get screwed up.
And better than let me send a refresh signal to your modem when it's a neighbor's house feeding ingress into the tap.