Cox Installer Flees After Homeowner Falls Through Roof → Re: what?

It's a colossal screw up and a big no no to have homeowners working on a contracted job unless it's stipulated in the contract and they are covered on insurance for it.

Cox is responsible for their employees, they will pay.

they are not employees. They are 3rd party contractors / sub contractors.

and this is the same COX that had a Cable Guy Kill some ones Son that was an contractor / sub contractor.

»consumerist.com/2011/10/ ··· eir-son/

The employee/contractor designation does not matter. Cox contracted with the customer, so Cox is ultimately responsible. Cox can take it up with their contractor but that's a separate issue and the customer is not a party to that.

Cox did not fall through the ceiling, nor did they force the customer into the attic. Cox would not and can not be held responsible.

Cox didn't _force_ the customer as in point a gun at their head and say "come in the attic or else," but the customer, who is evidently unqualified to work in attics, followed their instructions and ended up in a dangerous situation as a direct result of following said instructions. How is Cox not liable?

The employee almost certainly violated company policy by involving the customer (as opposed to calling for another tech if the situation was a difficult one), but that's irrelevant to the customer.

The customer could have said no and told the employee to call for assistance. Also the customer could have called the company directly at that time as well and told them what was going on. Instead the customer failed to do that. Not the fault of the company.

Sure, but it would have been a hassle for the tech, and the customer instead decided to be nice and assist the tech himself, probably assuming a (supposed) professional would not do anything to put him in danger.

The facts remain: the average person trusts a cable tech to know about running cables, a field which includes working in attics; said average person customer assumed the professional (I'm using this word because Cox themselves likes to use it in their own marketing, not because I actually agree with the designation in this case) knew what they were doing, and acted upon their request to assist, assuming said professional would not ask them to do anything dangerous.Why would the customer assume there's something wrong with the request?

And the jackass installer, who knows better, could've left the customer out of the equation entirely.

You did notice it has a pull down ladder? That means its a walk in attic. Its not coxs fault the homeowner is a dipshit.

What does that have to do with anything? At issue here is whether or not the tech said "I need help, can you come in the attic with me."