Daemon
Premium Member
join:2003-06-29
Washington, DC
3 edits
1 recommendation |
Daemon
Premium Member
2014-Aug-22 7:30 pm
Apple starts iPhone 5 battery replacement program» ssl.apple.com/support/ip ··· battery/If you have an iPhone 5 that shuts off randomly or has seriously reduced battery life, this may be the solution. I was one of them, and had my battery replaced, so apparently I am due a refund. Edit: I just called AppleCare. The first line rep hadn't seen this request before. The senior advisor was able to handle things, but had to escalate further to get a refund approved, which apparently takes 4 weeks. If you are going to seek a refund, you may want to wait a few days until the CS agents are more aware, and perhaps until Apple expedites the process. |
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 ilikeme
Premium Member
join:2002-08-27
Stafford, TX |
ilikeme
Premium Member
2014-Aug-22 11:53 pm
Of course they do this about a month after I paid Apple to replace my iPhone 5 battery for this reason. Looks like they might still issue refunds if that was done. Will be calling tomorrow. |
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 BuckarooBBeware Lectroids from PlanetX
Premium Member
join:2001-10-27
Cloverdale, VA |
to Daemon
thanks for the link... my 5 battery has been driving me nuts! not lasting 6 hours with nothing but wifi surfing, email, imsg.
I'm eligible for battery replacement. Too bad the closest store is 2.5hours away.... |
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ilikeme
Premium Member
join:2002-08-27
Stafford, TX |
to Daemon
I called in and they confirmed they will be refunding the amount I paid to my card. |
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to Daemon
Called them this morning for my 5 that's collecting dust, and the rep said this just hit his desk at 6am this morning so he was a little slow at getting my replacement set up. |
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Daemon
Premium Member
join:2003-06-29
Washington, DC |
to ilikeme
said by ilikeme:I called in and they confirmed they will be refunding the amount I paid to my card. When you type your serial number into the checker on the website, does it say you are eligible, or does it return that you are not eligible because "your serial number is not affected by the issue or your battery has already been replaced"? |
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ilikeme
Premium Member
join:2002-08-27
Stafford, TX |
ilikeme
Premium Member
2014-Aug-24 6:42 pm
It said "not eligible because it has already been replaced or was not affected" or something like that. It gave the Apple CS number to call with questions or if you had already paid to have it done. They gave no trouble at all in setting up the refund. |
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 HiVolt
Premium Member
join:2000-12-28
Toronto, ON |
to Daemon
Mine is not in the affected range, and I've had no issues with battery life. |
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 wyked
Premium Member
join:2001-11-01
La Vernia, TX |
to Daemon
Had my iPhone 5 replaced over the weekend. Apparently there is a possible issue when they try to replace battery that it does not come out cleanly. If this happens they stated they will issue a loaner phone while they send yours out to be repaired (seemed strange). I had applecare on mine so when the battery did not come out cleanly they simply gave a replacement phone. |
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 dirtyjeffer0Posers don't use avatars.
Premium Member
join:2002-02-21
London, ON |
to HiVolt
said by HiVolt:Mine is not in the affected range, and I've had no issues with battery life. same here. |
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Daemon
Premium Member
join:2003-06-29
Washington, DC |
Daemon
Premium Member
2014-Aug-25 7:09 pm
Although the senior adviser stated it may take up to 4 weeks to get the refund, I got an email today saying the refund was approved. So less than 24 business hours, actually.
If you have this problem with the phone, you'll know it. Rather than battery life declining gradually, it all of a sudden gets much worse. And the phone will start shutting off at random times. |
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HiVolt
Premium Member
join:2000-12-28
Toronto, ON |
HiVolt
Premium Member
2014-Aug-25 7:37 pm
Nope definitely not seeing that. According to a battery utility I have 95% capacity after 287 cycles. That's excellent IMO. |
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Riamen
Premium Member
join:2002-11-04
Calgary |
to Daemon
My original iPhone 5 was starting to have battery issues. I'm pretty sure it would have been eligible for battery replacement. But then I had a "happy" accident back in April and got the phone replaced under AppleCare+. The difference in battery life between the old and new phones was huge. |
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 MEDIAN2k3Your Ad Here
Premium Member
join:2002-12-04
Howard Beach, NY
1 edit |
to Daemon
I just did a diagnostic on my iPhone 5 and it shows the battery is indeed failing, I scheduled an appt to see a specialist in the store and see what they can do. |
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 JAAuldeWeb Developer
MVM
join:2001-05-09
Frederick, MD |
to Daemon
Thanks for posting this. I've been having issues and my serial number qualified. My shipping box is on the way from Apple right now so that I can send this off to be fixed. |
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BuckarooBBeware Lectroids from PlanetX
Premium Member
join:2001-10-27
Cloverdale, VA |
to Daemon
they ran out of batteries, so took them a week to get a replacement battery for me... its a 7 hour round trip back to the apple store... just used the Express replacement and got my new 'refurbed' phone today! |
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JAAuldeWeb Developer
MVM
join:2001-05-09
Frederick, MD ARRIS SB6141
Ubiquiti EdgeRouter Lite
Ubiquiti UniFi AP
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to Daemon
I'm getting really irritated now. I "overnighted" my phone by dropping it off at the FedEx depot on Fri morning at 7:00am. They didn't acknowledge receipt of it until midday Monday. Then it spend about 72 hours in "diagnosis" status. Around midnight last night it went to a status of "Return: product replacement pending." I've had no email from them about this status change, no notification of shipment or FedEx tracking number, and very little idea WTF is up with my device and when it may show up here again. Step 1 Request
September 15, 2014 : Product received by service center
Step 2 Service
September 18, 2014 : Service completed
Step 3 Return
September 18, 2014 : Product replacement pending
Last time I opted to ship for repair it was a tight 72 hour turn around. WTF is going on? |
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Daemon
Premium Member
join:2003-06-29
Washington, DC |
Daemon
Premium Member
2014-Sep-18 11:13 pm
Product replacement sounds like you might be getting a new phone |
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JAAuldeWeb Developer
MVM
join:2001-05-09
Frederick, MD |
Yeah, I guess they'll send me a refurb for some reason--maybe the tech broke mine while working on it.
Another night has passed and the status hasn't changed again. *sigh* |
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