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juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·Time Warner Cable

[WIN7] windows update not running

Click for full size
I've found out with help from security forum that this problem is apparently not malicious.

Now I would like to know if this is fixable without having to re-install the OS from scratch.

Here's a link to the thread with all the logs used for the security forum in case they may be of help:

»windows update not running
--
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill


Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
kudos:1
I've run into this on occasion.
Usually, a Clean-Up of the Windows Update cache fixes it.
Rt. Click on C:\ select Properties, then Disk Cleanup, select Windows Update Cleanup, then click OK.
Windows will prompt you to Reboot in order to complete the cleanup.

HTH,

-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·Time Warner Cable
Click for full size
There was no option for windows update cleanup as described.

So I hit the clean up system files button on the bottom left, and then I restarted but the problem didn't go away.
--
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill


Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
kudos:1
If that didn't do it, then we'll go the Microsoft FixIt route:
»support.microsoft.com/kb/2730071

-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·Time Warner Cable
Click for full size
No luck still.

By the way, I appreciate the help.


Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
kudos:1
Ok, Let's dig in a little deeper...

In the Start menu Search box, type in: services.msc

Right-click on the search result, and choose Run As Administrator.

Check to see that the following services are running and enabled (Automatic startup):

Background Intelligent Transfer Service

Windows Update

If they are NOT started and enabled, then change them to do so. (Rt Click, Properties).

-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·Time Warner Cable
The background was set to manual. The windows update was set to automatic delayed start.

I changed both to automatic and restarted, but the problem didn't resolve.

I rechecked the services.msc., and background intelligent stayed at automatic but windows update went back to delayed start.
--
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill


Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
kudos:1
That's fine...

Now, Reboot once more, and just try to run Windows Update via the Start menu.

If it fails again, check to see if the error message has changed... Please Post your results.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·Time Warner Cable
reply to Tursiops_G
Also, when I click "view update history" only a blank page with an "ok" button at the bottom shows up where the updates would normally be listed.
--
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
reply to Tursiops_G
The error message is still the same.


Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
kudos:1
I know it sounds redundant, but Try running the Windows FixIt one more time, now that we have the Services in a running state...

If that doesn't help, then I'm at a loss... Perhaps someone else here has a better insight into this...

-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·Time Warner Cable
Click for full size
I tried it again, and something changed but it's still not working.


Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
kudos:1
Reboot again, and try starting Windows Updates from the start menu again.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
No luck.

Maybe despite windows update saying that it's not working, it will actually work in the background.


Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
kudos:1
One last straw...

Let's get your Windows Disk Cleanup wizard updated to allow you to find and clean the WUpdate Cache....

Go Here to get the patch: »support.microsoft.com/kb/2852386

Since Windows Update isn't working, using WU to get it is a Catch-22... Scroll down about halfway, and you'll see a direct link... (I believe you need the x64 version, correct?)

Follow the directions to download and install... Then, you may be able to clean up the cache, and get WU back online (Hopefully)...

-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·Time Warner Cable
Click for full size
It wouldn't install. I got an installation error. I tried the x64 version and the x86 version with the same result.
--
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill


Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
kudos:1
At this point, I'm at a loss... Sorry.

Back at the FixIt page, there's a link to posts from the Microsoft Community about this specific issue... I'd check there for more info.

Also, maybe someone else here on this forum may have more insight into this problem...

I'd only consider a Reinstall of Win7 as an Absolute LAST Resort...

-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Thanks for your time and help.


Exidor
Premium
join:2001-05-04
Brampton, ON
Should you choose to proceed, there is a more "aggressive" MS Fixit :

To automatically reset Windows Update components

»support.microsoft.com/kb/971058

I can't speak personally for it's effectiveness.


DarkSithPro

join:2005-02-12
Tempe, AZ
kudos:2

1 edit
reply to juilinsandar
»answers.microsoft.com/en-us/wind···e17491cf

Try:

Click Start
Type: cmd
Right click on cmd in start menu and select 'Run as Administrator'
Type: net stop wuauserv
Hit Enter
Type: ren c:\windows\SoftwareDistribution softwaredistribution.old
Hit Enter
Type: net start wuauserv
Hit Enter
Type: exit
Hit Enter

Attempt to download updates

I hope he reads and tries this before he spends a lot time reformatting his entire pc...


Mister M

join:2010-05-01
Vancouver, BC
reply to juilinsandar
There exists a forum(s) of Windows IT experts on the net. They help people for free. If you don't know of what I'm referring to, and you want your problem resolved, I can provide a link to you. Otherwise, good luck and I hope you do find a resolution.


norwegian
Premium
join:2005-02-15
Outback

1 edit
reply to juilinsandar
On a side note:
When did it last work?
Have you tried a system restore beyond that point?
Has something been installed since that might coincide with windows updates failing?

Windows Update service:
set the service to automatic and started please - not delayed startup.
WindowsUpdate.Log would be of assistance too.
C:\Windows\WindowsUpdate.log

Have you tried a repair install of the anti virus you are running?

If you don't mind after the above and everything after reboot is still not working, running CCleaner and selecting all "System" and "Advanced" items.
Then clean.
»www.piriform.com/ccleaner
(At this point the WindowsUpdate.Log will be deleted.)
Reboot

Does that help? Can you goto windows Update again?
If it does not work, can you upload the WindowsUpdate.Log please for someone to look at.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke



joepwpb
Premium
join:2000-12-15
West Palm Beach, FL

1 edit
reply to juilinsandar
FWIW...I had a similar issue for which there seemed to be no end I sight until I used the portable version of Tweaking.com Windows Repair. I select only three options for the repair: Repair Windows Update, Repair File Permissions and Repair Registry Permissions. I can't say for sure if it was all three that resolved the issue but it has worked for me everytime!

Joe P

»www.techspot.com/downloads/5314-···air.html

redwolfe_98
Premium
join:2001-06-11
kudos:1
Reviews:
·Time Warner Cable
reply to juilinsandar
the problem was caused by using "opendns" DNS-servers.. switching to different DNS-servers resolves the problem..

reference:

»answers.microsoft.com/en-us/wind···76f2cf40


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
I'm not using OpenDNS. I'm just using whatever DNS Time Warner uses for their modems.

I'll check and see if it's working.
--
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·Time Warner Cable
reply to redwolfe_98
When I checked this time, it had the same windows update failed thing from the pic above, but it also had another small box underneath that that said something abut null---- if you want more software click here.

I should have taken a screen grab, but I didn't.

I think my system got owned somehow.

I'm just going to have to reinstall from scratch.
--
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill


DownTheShore
Honoring The Captain
Premium
join:2003-12-02
Beautiful NJ
kudos:14
Reviews:
·Verizon Online DSL
reply to juilinsandar
Perhaps »support.microsoft.com/kb/947821 might help?

I had a problem with WU on Win 8.1 and used this: »www.eightforums.com/tutorials/26···8-a.html

but for Win 7 the first link is referenced.


Exidor
Premium
join:2001-05-04
Brampton, ON
reply to juilinsandar
Time Warner has been having DNS issues over the past week.

»wraltechwire.com/twc-customers-u···3929210/

»www.pcworld.com/article/2599316/···ngs.html

If other solutions fail, and you're determined to reinstall anyway, you could try testing Google DNS.

»developers.google.com/speed/publ···cs/using


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·Time Warner Cable
Even after the system restore to factory, I'm still getting the same error message. I'm going to remove Norton Internet Security and see if that is the problem before trying to change the dns servers.
--
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill


juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
reply to Exidor
Well it wasn't Norton so I'm giving Google dns a shot.