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Syndicate

join:2013-05-27

Help Choosing Modem (Rogers Hybrid Fibre 60dwn/10up)

Hi guys,

Any recommendations for a modem? I'm looking for a good price outside of Rogers and I can purchase online if I have to. The modem just needs to support 60 megabit throughput.

I don't need router capabilities as I have a great router already.

Cheers

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
Rogers will only support modems that were purchased directly from Rogers or an Rogers authorized dealer. Your only options are the Cisco DPC3825 or Hitron CGN2 and CGN3 from Rogers.

Syndicate

join:2013-05-27
Weird.. I asked the guy at Rogers and he told me that any modem will work as long as it supports 60 megabit throughput.

Guess I'll have to call back.

wayner92

join:2006-01-17
Toronto, ON
I am pretty sure that you need to get the Hitron CGN3 gateway for Rogers. You can get this at BestBuy or Futureshop if you want to buy.

Syndicate

join:2013-05-27
That's a $200 modem with router capabilities that I would never use. I don't think I need to get that, though I'm sure that's what they'd recommend me to get.

wayner92

join:2006-01-17
Toronto, ON
It is often on sale for $150 but Rogers really, really wants to standardize you on one piece of equipment to make life easier for them.

They also want pretty much everyone on 24x8 DOCSIS 3.0 devices and Hitron is the only company to market with such a device (although an SMC device should be out soon). Hitron does make a modem only device ( I believe it is called the CD-32372) but good luck buying it.

From peoples' stories in the past the grief that you get Rogers to go to in order to authorize a non-Rogers modem isn't worth the hassle if you value your time.

Syndicate

join:2013-05-27
Okay, thanks for your help!

Syndicate

join:2013-05-27
reply to yyzlhr
Thanks!


DavePC

join:2013-08-18
Scarborough, ON
reply to Syndicate
FWIW, The Standard Cable Gateway (Modem) will work with the 60/10 plan.

Just put it in bridge mode, easy.

Are you signed up with Rogers yet?

Syndicate

join:2013-05-27
We were with Mountain Cablevision, then Shaw Hamilton, which was then acquired by Rogers.

We would switch to Teksavvy or Start but the best they can offer us is 15 down 800kbps up.


Datalink
Premium
join:2014-08-11
Stittsville, ON
Have you already been given a modem to use, or had to exchange your previous modem? If you are looking to go to the 150 or 250 Mb/s service you will need the CGN3. The CGN3 was specified for the 60 Mb/s service until recently apparently. Possibly they were short of them? If you are going to stick with Rogers and buy a modem, the CGN3 will give you more options for future plan changes. Food for thought..... There is a firmware bug in the CGN3 at the moment which results in the download rate throttling down when it is connected with a 10/100 Mb/s device. A gigabit switch between the two will solve the issue until a firmware fix is issued.

Syndicate

join:2013-05-27
Hi,

Not looking to spend too much on a modem yet or get a higher plan but I found the Cisco DPC3825 used for $50 and free shipping. That will work with the plan, right? Or do I need one with a special firmware?

Datalink
Premium
join:2014-08-11
Stittsville, ON
The problem with bringing in a modem is that you might not be able to add it to the Rogers network. It appears to be a matter of luck in some cases. If this is a modem that was used on the Rogers network at some point in time you should be ok, but, if hasn't been, I suspect that you will not be able to use it. Its not the firmware that is the issue, its the modem serial number from what I remember. If that isn't within the range of numbers that Rogers specifies, then the agent at the store, or on the phone can't place that modem on your account. The check on the number is built into the account software and there appears to be no way around it. When I moved into Ontario I brought a Motorola modem with me, same model as used on the Rogers network, but the agent couldn't add it to the account. So, you need to determine what the serial number is, and if you can add it to your account. You also have to be wary of buying modems online in case of theft or MAC address cloning.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to Syndicate
To avoid hassles you need to buy a DPC3825 from Rogers or a Rogers authorized dealer or a former Rogers customer who purchased their unit from any of the afformentioned places.

IMO, your best bet is to call to cancel and they'll throw in discounts that would more than cover your rental fees for the modem.

dtchmshkyan

join:2013-08-12
Ottawa, ON
reply to Syndicate
If you seriously considering buying used DPC3825 you should first ask for a serial number of the unit, then call Rogers and ask them if this particular modem could be activated.

However, it is not wise to buy last generation modem while on 60/10 plan as Rogers is actively working on upgrading its infrastructure and ultimately moving all customers to 24x8 devices. Remember that a short while ago Rogers did not allow 8x4 devices on 60/10 plans. It is only due to shortage of CGN3s that Rogers allowed (probably temporarily?) to use 8x4 devices on 60/10 plan.

If I were you I would not buy a device, but rent it. This way you have unlimited warranty and Rogers devices tend to fail quite frequently


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
It's a good idea NOT to buy a used "ex Rogers" modem ... because they're often rentals that have been lost in moves etc. When you try to register it, Rogers finds it still attached to somebody's account and so will NOT register it to you, since it probably was a rental.

dtchmshkyan

join:2013-08-12
Ottawa, ON
Another good point specifically for dpc3825 is that it was never sold through retail channels for consumers in Canada, so there should not be any true used models which could be activated again on Rogers network.

grand total

join:2005-10-26
Mississauga
kudos:2
Reviews:
·VMedia
·Anveo
said by dtchmshkyan:

Another good point specifically for dpc3825 is that it was never sold through retail channels for consumers in Canada

Yes, it was, I bought one and had it activated on Rogers.

dtchmshkyan

join:2013-08-12
Ottawa, ON
Interesting. Where did you buy it? And how much did you pay for it?

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
The DPC3825 never received "retail packaging", but it could still be purchased through Rogers.

grand total

join:2005-10-26
Mississauga
kudos:2
Reviews:
·VMedia
·Anveo
reply to dtchmshkyan
said by dtchmshkyan:

Where did you buy it? And how much did you pay for

I bought it from Microcad in London ON for $133.07.


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit
said by grand total:

I bought it from Microcad in London ON for $133.07.

Yea, that's right too. I was sure I saw the DPC3825 advertised somewhere here in town. Almost bought one. Decided to go another route instead.

dtchmshkyan

join:2013-08-12
Ottawa, ON
reply to grand total
Amazing, looks like it is still on sale, however I am not sure if it is a good investment. Once Rogers restocks CGN3s again it will again restricts the use of DPC3825 and CGN2. Future shop and Rogers Stores frequently have promotions for CGN3s, about once every three months. Future Shop discounts CGN3 at $145.99 and Rogers stores discounts at $149.99. So, for $15 more you can buy CGN3 which will provide you the flexibility of 24x8 configuration (read the compatibility with future packages, especially regarding upload speeds) and excellent wireless.

grand total

join:2005-10-26
Mississauga
kudos:2
Reviews:
·VMedia
·Anveo
said by dtchmshkyan:

Amazing, looks like it is still on sale, however I am not sure if it is a good investment. Once Rogers restocks CGN3s again it will again restricts the use of DPC3825 and CGN2. Future shop and Rogers Stores frequently have promotions for CGN3s, about once every three months. Future Shop discounts CGN3 at $145.99 and Rogers stores discounts at $149.99. So, for $15 more you can buy CGN3 which will provide you the flexibility of 24x8 configuration (read the compatibility with future packages, especially regarding upload speeds) and excellent wireless.

I didn't use it's wireless, but the DPC3825 is great as a modem in bridged mode. If only the same could be said of the CGN3. I agree buying a DPC3825 new does not make much sense now.
--
SB6141 - WRT610N + Shibby Tomato - Panasonic KX-TGP500 - Asterisk 1.8.27.0 on a Virtual Server
Anveo - Voxbeam - Numbergroup - Localphone
ISP: VMedia

ablatt

join:2001-08-03
Toronto, ON
grand total, what are the specific issues with the CGN3 in bridge mode?

Datalink
Premium
join:2014-08-11
Stittsville, ON

3 edits
There is a firmware bug that throttles back the download rates whenever the CGN3 is connected via ethernet cable to a device that has 10/100 Mb/s ports. Surprisingly, there are a good number of those devices out there, including new products on the market. So, in order to run the CGN3 and the device at full data rates you need to do one of two things: 1. Insure that the device you are connecting has 10/100/1000 Mb/s ports. 2. If you have no choice due to your existing devices you either have to run a gigabit switch (Gateway mode) or a router or firewall (Bridge mode) between the CGN3 and the connecting device. That of course means going out and purchasing a new device to make up for this problem. The throttling back issue exists no matter which mode is used. You will also run into this problem if you connect via house ethernet and that ethernet cabling is connected to only support 10/100 Mb/s (2 wire pairs used instead of 4 within the ethernet cable). That requires reinstalling connectors on the cable with all 4 wire pairs used, end to end.

You can also run the CGN3 in Gateway mode with the wireless turned off, and connect another router via one of the ports if you so choose. I run another router for a 2.4 Ghz network on the other side of the house and use the CGN3 5 Ghz wireless for now, but that will change fairly soon when I finally decide replace my existing 2.4 Ghz router with a newer router.

Point 2: If you do buy one of these, don't use the USB Setup that comes with it. Throw it out. You won't need it for Bridge mode anyway, but, just a word of warning, my serviceable CNG3 became a brick after I decided to experiment with the stick one day. End result, the CGN3 crashed when the 2.4 Ghz wireless was turned on. Back it went. The stick allows you to set up a guest account, name your wired network and has parental controls, however, device control is already built into the firmware and doesn't need the stick. If you are really pressed for a guest account, phone tech support and have them set it up. Personal opinion, if you want that ability, buy another router that has better capabilities and better control over those capabilities. You will be a much happier wired and wireless user.

ablatt

join:2001-08-03
Toronto, ON
Thanks Datalink.

grand total suggested there were issues with the CGN3 in bridge mode, but in this mode, if your router's WAN and LAN ports support gigabit, you shouldn't have this issue, correct?

Datalink
Premium
join:2014-08-11
Stittsville, ON
Correct. If everything you have is gigabit capable, you won't have any problems. If you need to do any "out of the ordinary port forwarding" (CGN3 in Gateway mode), the CGN3 will probably not support it. So you will need your own capable router to accomplish that port forwarding.

wayner92

join:2006-01-17
Toronto, ON
said by Datalink:

Correct. If everything you have is gigabit capable, you won't have any problems.

Isn't it more of a case that "as long as everything connected directly to the CGN3 is Gigabit". I don't see any issues and lots of the stuff on my network is not Gigabit capable - but I don't have anything plugged into the CGN3 other than my router, and my CGN3 is in Gateway mode.

Datalink
Premium
join:2014-08-11
Stittsville, ON
Technically speaking yes. I was thinking about any device that would be connected directly to the CGN3, which at the present time needs to have gigabit/sec connectivity due to the firmware bug. Anything beyond a gigabit capable firewall, router, or switch can be 10/100 Mb/s as any of those three will isolate or buffer the 10/100 Mb/s device port from the CGN3, in which case everything is satisfied to run at their max data rates.