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virtualspin
join:2004-12-13
Utica, NY

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virtualspin

Member

Time Warner Cable Internet Outage / BGP System wide Routing Outage

»downdetector.com/status/ ··· er-cable

TWCABLE-BACKBONE - Time Warner Cable Internet LLC,US

AS7843
WrzWrz
join:2002-08-23
Fort Thomas, KY

WrzWrz

Member

Yeah just experienced this a moment ago for about an hour and a half. Was at my wit's end trying to troubleshoot it until I ran a traceroute and realized it wasn't my end.

EDIT, Apparently related - »arstechnica.com/security ··· eliable/

MeInDallas
join:2001-08-17
Dallas, TX

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I wondered what was going on. Mine was out for about 2 hours starting at 4am and just came back a bit ago. Thank God its back, now I can relax

Packeteers
Premium Member
join:2005-06-18
Forest Hills, NY

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I noticed the 2 hour outtage too... hoped it was a MAXX upgrade
Mele20
Premium Member
join:2001-06-05
Hilo, HI

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That was weird as first DNS went out for NON Oceanic TWC addresses but I could ping my DNS servers on Oahu. I could tracert to www.hawaii.rr.com with perfect trace. In other words, locally everything was ok but on Ping Plotter Pro utter chaos from Orange TWC where Hawaii lands to anywhere I tried and I had to know IP addresses as DNS was out. I also could not ping my backup DNS servers at Orange TWC or those at Level 3. I called Oceanic and got busy signals for over one hour then finally got a recorded message about a state wide internet outage.

I could trace to Google though by name (other sites only by IP address) but it is still all screwed up with extremely high ping and routing to NYC and Dallas and then to Hawaii ..way more hops than usual. Getting better finally just now.

The reports you link to give DNS errors. And Hurricane Electric is showing yesterday's reports so that is not useful.

LadyL
Premium Member
join:2002-09-18
Lorain, OH

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Mine was out since 4AM and just back up at 7AM *sighs* went thru the telephone thing 4x...with waiting 10-20minutes each time...ending with the dreaded 'unable to reach reps at this time, try again later' !
virtualspin
join:2004-12-13
Utica, NY

2 edits

virtualspin

Member

Not routing from TWC internet for

AS4637
AS1221
AS4608

This website there is no route to:
cidr-report.org

The trace route below is from my AT&T cell phone
11 84ms 81ms 81ms 12.123.159.18
12 131ms 76ms 82ms cr2.sl9mo.ip.att.net [12.122.152.202]
13 81ms 91ms 97ms cr2.cgcil.ip.att.net [12.122.2.21]
14 84ms 83ms 76ms att-gw.chicago.savvis.net [192.205.35.42]
15 118ms 85ms 81ms cr2-tengig-0-5-3-0.chd.savvis.net [206.28.96.5]
16 104ms 135ms 121ms cr2-tengig-0-5-3-0.chd.savvis.net [206.28.96.5]
17 289ms 141ms 146ms bhr1-ge-13-1.sterling2dc3.savvis.net [204.70.204.114]
18 189ms 183ms 181ms 206.28.100.165
19 148ms 241ms 158ms 208.173.53.142
20 292ms 154ms 282ms i-0-2-0-5.sydp-core02.bx.telstraglobal.net [202.84.140.49]
21 286ms 274ms 300ms i-0-2-0-5.sydp-core02.bx.telstraglobal.net [202.84.140.49]
22 278ms 285ms 292ms Bundle-Ether3.pad-gw2.sydney.telstra.net [203.50.13.45]
23 294ms 299ms 287ms bundle-ether18.ken-core10.sydney.telstra.net [203.50.13.81]
24 314ms 298ms 309ms bundle-ether5.cha-core4.brisbane.telstra.net [203.50.11.73]
25 379ms 301ms 324ms tengigabitethernet7-1.cha30.brisbane.telstra.net [203.50.51.40]
26 306ms 304ms 311ms 4608resolvers.brisbane.telstra.net [139.130.130.194]
27 309ms 294ms 302ms wattle.rand.apnic.net [203.133.248.2]

This is a trace route from TWC internet

Tracing route to wattle.rand.apnic.net [203.133.248.2] with TTL of 32:

1 2ms 2ms 2ms 192.168.0.1
2 10ms 13ms 15ms 142.254.212.49
3 11ms 17ms 11ms gig5-2-4.malnny15-rtr001.cny.northeast.rr.com [24.24.17.96]
4 10ms 10ms 34ms rdc-24-58-149-134.cny.east.twcable.com [24.58.149.134]
5 29ms 29ms 27ms be4.rochny-rtr000.cny.northeast.rr.com [24.58.149.252]
6 31ms 31ms 30ms be45.cr0.chi10.tbone.rr.com [107.14.19.106]
7 29ms 67ms 29ms ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
8 30ms 27ms 30ms ix-27-0.tcore2.CT8-Chicago.as6453.net [64.86.79.97]
9 83ms 81ms 83ms if-11-3.tcore2.PDI-Palo-Alto.as6453.net [66.198.144.57]
10 85ms 81ms 86ms if-5-2.tcore2.SQN-San-Jose.as6453.net [64.86.21.1]
11 81ms 83ms 82ms if-1-2.tcore1.SQN-San-Jose.as6453.net [63.243.205.1]
12 78ms 113ms 92ms i-0-0-0-17-peer.eqnx03.pr.telstraglobal.net [134.159.63.101]
13 79ms 80ms 79ms i-0-1-0-11.eqnx-core01.bi.telstraglobal.net [202.40.149.94]
14 * * * Request timed out.
15 * * * Request timed out.
16 * *

AS6543 & AS2828 is not routing to:

AS4637
AS1221
AS4608

Packeteers
Premium Member
join:2005-06-18
Forest Hills, NY
Asus RT-AC3100
(Software) Asuswrt-Merlin

Packeteers to Mele20

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to Mele20
said by Mele20:

but it is still all screwed up with extremely high ping and routing to NYC and Dallas and then to Hawaii

during the outtage I noticed the only site to resolve was;
»speedtest.nyc.rr.com/ became: »speedtest.southeast.rr.com/
however even that got re-routed thru Austin TX before it ran.
i'm glad this worked - it's how i knew it was not a last mile issue.



cosmokramer
join:2009-02-18
Portland, ME

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I noticed the outage here around 6:15, still wasn't back as of 7:30. Probably need to reset the modem.
Mele20
Premium Member
join:2001-06-05
Hilo, HI

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Click for full size
Comcast to rescue! My routing to this site from Los Angeles Orange TWC is mostly via Cogent (ugh) but right now it is Comcast all the way!
ke4pym
Premium Member
join:2004-07-24
Charlotte, NC

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It was a core issue.

I noticed it wasn't working at home this morning. Got to work and our TWC link was down. And it failed to fault over to the TW Telecom (aka Level3) connection for some reason. I'm sure some folks will be looking at that.
virtualspin
join:2004-12-13
Utica, NY

3 edits

virtualspin

Member

TWC help Twitter
»twitter.com/TWC_Help

Time Warner Services Are Coming Back After Massive Outages Affect Entire US

Read more: »www.businessinsider.com/ ··· BayWq9z7

»www.businessinsider.com/ ··· n-2014-8

Time Warner Cable system back up after widespread outage

»www.usatoday.com/story/m ··· 4670747/

During routine network maintenance at 4:30 a.m. ET today, "an issue with our Internet backbone created disruption with our Internet and On Demand services," said Time Warner Cable vice president for public relations Bobby Amirshahi in an email exchange.

"As of 6 a.m. ET, services were largely restored as updates continue to bring all customers back online," he said.

The outage affected the entirety of Time Warner Cable's network. Time Warner Cable (TWC) operates in 29 states and has 11.4 million high-speed Internet customers.

Business Insider first reported news of the outage, which seem to have hit around 3 a.m., based on outage reports submitted to the website downdetector.com.

»www.theregister.co.uk/20 ··· tage_us/

»www.cincinnati.com/story ··· 4670289/

»multichannel.com/news/br ··· e/383404

»www.wtoc.com/story/26381 ··· -outages

»www.breakingnews.com/top ··· 27-2014/

»bangordailynews.com/2014 ··· outages/

chamberc
Premium Member
join:2008-08-05
Addison, TX

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Not much of an outage here in Dallas... barely lasted anytime at all:

»ny-monitor.dslreports.co ··· and=4181

simlesa
Premium Member
join:2006-04-14
Astoria, NY

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According to my logs, in NYC we were out from around 5:45am to 7am. Good thing I was asleep at the time.
Maris
join:2002-10-28
Astoria, NY

2 recommendations

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Darn, I slept through all the excitement.
virtualspin
join:2004-12-13
Utica, NY

virtualspin

Member

»www.latimes.com/business ··· ory.html

Time Warner Cable had about 11.4 million residential high- speed data subscribers as of June 30 and about 550,000 business customers for its Internet services.

Time Warner Cable recently agreed to pay $1.1 million to settle an investigation by the Federal Communications Commission into the company's failure to report a "substantial number" of network outages with proper documentation. Time Warner Cable admitted its failure to file the proper documentation, according to an Aug. 25 FCC order announcing the settlement and now-ceased investigation

Pegasus
Premium Member
join:2008-01-04
united state

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Still experiencing issues in upstate NY. Cant connect to sprints VPN to work. Thank you time Warner for the day off :/

LexKY
@71.31.24.x

LexKY

Anon

I was on the net this morning at around 5:30 am and it quit. I went on to work. Daughter texted me around 7 and told me that it wasn't working.

Lexington, KY
WrzWrz
join:2002-08-23
Fort Thomas, KY

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Look at how many interlinks are outlined in red. Ugh

»www.internethealthreport ··· riod=RH1

Packeteers
Premium Member
join:2005-06-18
Forest Hills, NY
Asus RT-AC3100
(Software) Asuswrt-Merlin

4 edits

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uh oh, looks like trouble is re-brewing at 11am.

update - looks like they fixed it after 50 min


bodosom
Leger de main
Premium Member
join:2004-03-05
WNY/Niagara

1 recommendation

bodosom

Premium Member

Yes, routing remains unstable. I have noticed that some sites with bad IPv4 routing can be reached via IPv6.
virtualspin
join:2004-12-13
Utica, NY

virtualspin

Member

TWC Internet Outage Follows $1.1M Fine

»www.lightreading.com/bro ··· +sent%2E
virtualspin

virtualspin

Member

Akamai monitors global Internet conditions around the clock. With this real-time data we identify the global regions with the greatest attack traffic, cities with the slowest Web connections (latency), and geographic areas with the most Web traffic (traffic density).

»www.akamai.com/html/tech ··· iz1.html

Attack traffic Denial-of-service attack
WrzWrz
join:2002-08-23
Fort Thomas, KY

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Now seeing 10% packetloss on a hop.

FHTWC
@67.250.4.x

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said by virtualspin:

»www.cidr-report.org/cgi- ··· view=2.0

»downdetector.com/status/ ··· er-cable

»bgp.he.net/AS7843

TWCABLE-BACKBONE - Time Warner Cable Internet LLC,US

AS7843
AS11351

No routing to the internet

»www.cidr-report.org/cgi- ··· =AS11351

Was up last night and noticed the outage. Initially the connection was just slow and problematic but then it got to a point my modem wouldn't connect to the headend and kept rebooting. It wouldn't assign me a dhcp address and showed no internet service.

Glad to see it was fixed. I was having slowdown issues with the network in terms of latency with websites before but after the outage it all seems to be much better and the system looks like it was improved.

Wasn't sure what happened and I unplugged modem and router and replugged it in later on and it worked.

tonyram57
join:2001-11-08
Brooklyn, NY

1 recommendation

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I was fast asleep when this all happened and I did not use my connection until 9AM EST so it was fine then.
smcallah
join:2004-08-05
Home

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said by virtualspin:

...

Difference here though is that this outage was during planned maintenance, so they do not have to report this to the FCC within 30 minutes as they planned the maintenance which could have caused an outage.

Just like when an actual phone company has to do work on customer lines and cause an "outage" during a maintenance window, they also do not have to notify the FCC within 30 minutes.

antdude
Matrix Ant
Premium Member
join:2001-03-25
US

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said by tonyram57:

I was fast asleep when this all happened and I did not use my connection until 9AM EST so it was fine then.

Same here. I slept through it which was a good thing! I hate it when the Internet service has problems when I am using it!
spdickey
join:2002-11-17
Pacific Palisades, CA
Technicolor E31T2V1
eero Wi-Fi System
Obihai OBi202

2 recommendations

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Time Warner Cable says outages largely resolved

said by »www.cedmagazine.com/news ··· solved-0

Time Warner Cable said Wednesday service was largely restored after a problem that occurred during routine maintenance caused a nationwide outage of its Internet service for hours.

The company says it is still investigating the cause of the problem, which occurred with its Internet backbone, the paths that local or regional networks connect to in order to carry data long distances.

The company says the problem affected all of its markets and started at 4:30 a.m. and was largely restored by 6 a.m., and updates continue to bring all customers back online. The outage sparked widespread complaints on social networks. (Bright House Networks also had an outage in its Central Florida footprint-CED.)

Tim Farrar, an analyst at TMF Associates said there are major outages of at least one telecom provider every year, although typically they aren't fully national.

"AT&T had a major outage back in April, Comcast had one last October. Verizon Wireless had several national outages on its 4G network back in 2012," he said. "Usually it is related to bugs in new technology, and occasionally to routine maintenance where someone did something wrong."[/bquote :

virtualspin
join:2004-12-13
Utica, NY

virtualspin

Member

NYC, LA mayors hammer Comcast-Time Warner Cable merger
FCC warned mega-gobble could price citizens out of the internet

»NYC, LA mayors hammer Comcast-Time Warner Cable merger