Even after the system restore to factory, I'm still getting the same error message. I'm going to remove Norton Internet Security and see if that is the problem before trying to change the dns servers.
I called Time Warner. They told me to call microsoft. MS told me to run antivirus or pay a fee for support. I ran norton full system scanwhich came out clean and then the norton repair tool which checks for root kit problem ad it also returned clean.
So I'm at a loss as to what to do next. One would think that a clean install would've fixed the problem.