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indyhill

join:2014-08-12

[MO] Modem rebooting multiple times a day

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Click for full size
It could be coincidental, but around the time I noticed I had 8 channel bonding I noticed my modem reboots itself.... a lot!. There doesn't seem to be any pattern to it, but looking through the modem logs it does it multiple times a day. I'll post some pics of the logs and status and hopefully someone can help me figure out why. I've already tried the basic stuff. Unplugging modem for a bit, resetting to factory and nada.

In Springfield, MO and the modem model is a Motorola SB6141


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
Hey indyhill See Profile, I'm showing a number of T3 and T4 timeouts on the log. These timeouts are normally caused by signal related problems. If you could, send me an IM with your account or phone number and I'll be able to investigate this further for you!

RParkerMU

join:2014-09-05
I'm experiencing the same issue in Columbia Mo with a Motorola SB6121. Has your issue been solved?


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
I'd be happy to check on this for you RParkerMU See Profile. Please PM me your MAC address and I can take a look at your signals and see if anything is doing on.

fremint

join:2009-02-02
Norwalk, IA
reply to indyhill
Can you post and let us know if you see this issue today?


TKJ

@173.23.72.x
reply to indyhill
I'm in Springfield and have the same problem. I emailed support Friday morning but haven't heard back yet. It's definitely something wrong on the network side because two of my neighbors are having the same issues.

TopherH

join:2014-01-30
Bettendorf, IA
I also have my modem SB6121 rebooting multiple times per day for the past week or so. I am in Iowa.

TopherH

join:2014-01-30
Bettendorf, IA
Click for full size

fremint

join:2009-02-02
Norwalk, IA
reply to TKJ
Some positve changes were made late Friday. Did your problem continue this weekend? If it is still a problem send me your neighborhood area or MAC


TKJ

@173.23.72.x
Saturday was really bad with reboots ever 5-10 minutes, but so far I've only rebooted twice today. Still no response from Mediacom support, though I'll wait until Monday before I try again. I'm in Springfield Mo 65807.

indyhill

join:2014-08-12
reply to indyhill
Well at least it's not just me. It is still happening though. Over the last couple days it does seem a bit better, but checking my modem log I've had 3 reboots in the last 12 hours; so still unacceptable. I need to schedule a tech appointment I suppose, but can't miss work this upcoming week. Hoping it just fixes itself. And by that I mean some thankless hero behind the scenes finds the issue and makes us all happy data consumers again.

therogue77

join:2010-11-05
Davenport, IA
reply to indyhill
Same issues. Located in Davenport, IA. Strange no response from Chad. Yes I have PMed you my MAC twice.

TheRogueX

join:2003-03-26
Springfield, MO
reply to MediacomChad
Same issues here too, in Springfield, MO. It reboots several times per day, most often late at night. I can't show logs on my modem because I can't log in, but I can PM you my MAC address.

TopherH

join:2014-01-30
Bettendorf, IA
I've had several reboots every day for the past week or two. I just hestitate to call them because I know the response 'Everything is fine on our end, we'll need to schedule a tech to come out'.

It's like literally the only answer I ever get form calling them.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
If you continue to have service issues, please feel free to shoot me an IM and I will look into it.

indyhill

join:2014-08-12
reply to indyhill
Let's see if I can jinx myself, but it's been up for just over 21 hours now *fingers crossed*

Of course it did have to reboot right in the middle of an intense Destiny mission those 21 hours ago.

indyhill

join:2014-08-12
Yep, jinxed myself. It's rebooted several times just this morning. Good thing I didn't let the automated phone system cancel my service appointment because it found there as a network issue that had already been corrected.... mmmhmmm


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
If you continue to have service issues once the work order is completed, please let me know.


dsm9

@97.125.179.x
reply to fremint
Just started having the same errors and issue in des moines this afternoon using a motorola sb6121. Signal levels are good and haven't changed.

said by fremint:

Some positve changes were made late Friday. Did your problem continue this weekend? If it is still a problem send me your neighborhood area or MAC



dsm9

@97.125.179.x
reply to indyhill
Is there something happening inside Mediacom for so many of the same issue with upstream error messages to suddenly surface? This thread and the following are just some recent complaints

»[IA] Modem Reboots

»[IA] What does this mean?


dsm9

@97.125.179.x
reply to indyhill
Even Mediacom's support forums are seeing this issue:
»forums.mediacomcable.com/index.p···=23177.0

trunkmonkee

join:2007-12-27
Springfield, MO
reply to MediacomChad
Chad, I've been having issues since Thursday afternoon 4pm-ish. I saw tons of packet loss then modem signals sank. I've contacted phone support and twitter support but they still insist on tech visit. I'm not alone on this issue. Please check yourinbox for my account information.


elios

join:2005-11-15
Springfield, MO
reply to MediacomChad
modem keeps droping when i use the connection


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
Hello BishPhenom See Profile, I see that you sent me an IM and I caught that first. I will continue to work on your issue in our private message. If you have any other issues or questions, please contact me in there.

indyhill

join:2014-08-12
reply to MediacomChad
Tech visit on Monday found high upstream power levels and some non-approved jumper cable in the box on the apartment building. I've been up for just over 4 days now and still kicking. Woohoo!

mapotter99
Premium
join:2014-09-19
United State
reply to indyhill
Hi Chad! I have Mediacom internet, and I have my own SB6141 modem. I have been having frequent disconnects, accompanied with the following modem log entries:

DHCP RENEW WARNING
No Ranging Response received - T3 time-out
MIMO Event MIMO
SYNC Timing Synchronization failure

The phone techs I spoke with were very good, and they upgraded my modem's firmware to the latest (1.0.6.13), but the issues are continuing. They also said that their ability to see my modem would come and go. They have set up a service call for next Friday.

I saw on a thread about this modem where you stated the following...

"There have been a few reports of them rebooting randomly with no sign as to why and after much troubleshooting the resolution ended up being to replace the modem with a different model/brand. With recent firmware upgrades I've not heard as many of these reports though and it should work just fine for you."

Does my issue sound like a bad cable modem? If not, is there anything I should get the service call guy to check? My confidence in our local Mediacom service techs (and their 3rd party contractors) is non-existent. I usually know more than they do.

I would have IM'd you, but I just signed up, and I have to wait 8 hours before I can IM!
Thanks!


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
That's awesome indyhill See Profile! Please let me know if you need anything else.

Hello mapotter99 See Profile,

Thank you for letting me know about this service issue. This could be caused by a couple of different things and I wouldn't want to speculate without looking over your account. Please send me an IM when possible, or email my team at SocialMediaTeam@mediacomcc.com and we will be happy to look into this and work with you towards a resolution.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

mapotter99
Premium
join:2014-09-19
United State
I'm a new member, so I can't IM until tomorrow AM, but I did send your team an email! Any help would be great! My tech appt. is next Friday and I would love to cancel it


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
I do show the email and I'll have them look into this and reply ASAP. I appreciate your patience mapotter99 See Profile.

Clever Name
Premium
join:2005-05-06
Davenport, IA
reply to indyhill
The internet was on and off all day and unusable here all last night. I'm hoping it's due to upgrades? Maybe they're working on the 20mbit upstream? Hahah, yeah right.