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digiwth

join:2012-09-21

[DSL] DSL Outage?

Completely dead in Burlington, don't see outages or maintenance posted anywhere.


paul2012

join:2012-02-08
Hamilton, ON

Down in Hamilton also.


EvoMaStA

join:2002-07-11
Stoney Creek, ON
reply to digiwth

Also got kicked offline in Stoney Creek, I have full sync but getting PPPoE authentication errors.


digiwth

join:2012-09-21
reply to digiwth

Same thing, sync is fine, just the other end decided to leave

Sep 1 03:03:50 pppd[1838]: No response to PAP authenticate-requests
Sep 1 03:03:50 pppd[1838]: Connection terminated.



Anon7

@216.218.29.x
reply to digiwth

DSL is down near Cornwall right now as well.



RizzleQ
Cunningham's Law Enthusiast

join:2006-01-12
Windsor, ON
kudos:4
reply to digiwth

Likely maintenance, as they always are between the hours of 12am and 6am sometimes scheduled and sometimes unscheduled.



TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
reply to digiwth

Hi Guys,

I've got our team looking into this ASAP. Sorry for the trouble!!

Dereck
--
TSI Duty Mgr
Operations Manager on Duty


digiwth

join:2012-09-21
reply to RizzleQ

Generally when its a Teksavvy maintenance they're good on emailing out or posting it, and its not a Bell/GAS maintenance since a non-TSI login works fine.


reiyu

join:2014-01-08
North York, ON
reply to TSI Duty Mgr

north york here. i'm getting authentication errors and failed to register vlan device from my sr505n syslogs.


isamu0423

join:2012-09-01
reply to TSI Duty Mgr

Outage in markham too



TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
reply to digiwth

I think part of the problem is that everyone lost connection at the same time, and now everyone is trying to re-authenticate at the same time. I don't have any reports that the authentication servers are down, I just think they're getting hammered.

This is definitely not maintenance though, and we're working to get it back up and running ASAP.
--
TSI Duty Mgr
Operations Manager on Duty


digiwth

join:2012-09-21

Thanks for the update, hopefully it will clear up soon



TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
reply to digiwth

Hi guys,

Sorry for the delay. Looks like we lost a good chunk of our inter-connects with the vendor. Our NOC confirms everything looks good on our side so we've opened a ticket to have this taken care of. Tentative ETA of about 1 hour.

Dereck
--
TSI Duty Mgr
Operations Manager on Duty


cidknee0

join:2009-02-28

Looks like you are also having issues in the Kitchener area.



anonymice

@216.218.29.x

1 recommendation

reply to TSI Duty Mgr

I'm blaming it on The Fappening. All those celeb leaks at this hour broke the interweb.


zacsaunders

join:2012-05-12
reply to TSI Duty Mgr

Also down in Oshawa, been down since 3AM now



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to anonymice

LOL I almost shot my water out of my nose.....



TSI Kris
Premium
join:2013-11-18
Chatham, ON
reply to zacsaunders

Yeah, it's a pretty rough one. We'll keep you guys posted. Sorry for any inconvenience.

Thanks,

TSI Kris


digiwth

join:2012-09-21
reply to digiwth

Oh god, a problem we have to wait for Bell to fix? So much for internet on Labour Day


mwilson

join:2003-04-22
canada
reply to digiwth

Dead here in London as well.

Why are we all awake at this hour?


digiwth

join:2012-09-21

said by mwilson:

Dead here in London as well.

Why are we all awake at this hour?

I got stuck in a Netflix loop, before I knew it, bam, 3AM.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to mwilson

I'm awake because I got a call to wake up


digiwth

join:2012-09-21
reply to digiwth

You know its serious when they wake Andre from his slumber



TSI Kris
Premium
join:2013-11-18
Chatham, ON

Luckily I was not the one that had to make that call! :P

No updates to share at this point, but keep an eye here or our Twitter!

Thanks,

TSI Kris



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to digiwth

LOL... I am usually the first person called. I'm the Batman!



TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
reply to digiwth

FWIW....you are at the top of the contact list in the phone....

Dereck
--
TSI Duty Mgr
Operations Manager on Duty


dra6o0n

join:2011-08-15
Mississauga, ON
reply to digiwth

What are the odds this is a massive cyber attack?



TSI Kris
Premium
join:2013-11-18
Chatham, ON

I wouldn't exactly bet on it, heh. No indication that's what's happening at this stage.



Ian D Allen
If this were easy, everyone would do it.
Premium
join:2008-10-26
Ottawa, ON
reply to digiwth

Dead in Ottawa as of 02:42am. Switching the modem PPPoE login User ID to use my NCF account works fine; it's TekSavvy that won't let me authenticate.



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

The outage is on our capacity pipes. A ticket is open with Bell. Just wanting on an update