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ggShikun

@198.16.196.x

[Cable] can't game during off-peak?

I've had my ebox connection for around 3 or so days now and i noticed at from 2am or so, i get major lag while gaming.
I play league of legends and never faced such extreme lag like this before. however, my speed tests come back fine and there is nothing out of the normal when it comes to browsing the web.
is there anyone else experiencing this or can maybe explain this to me?
if there's nothing i can do about it then maybe ebox isn't right for me.

Eric1212

join:2012-07-13
Beauharnois, QC
said by ggShikun :

I've had my ebox connection for around 3 or so days now and i noticed at from 2am or so, i get major lag while gaming.
I play league of legends and never faced such extreme lag like this before. however, my speed tests come back fine and there is nothing out of the normal when it comes to browsing the web.
is there anyone else experiencing this or can maybe explain this to me?
if there's nothing i can do about it then maybe ebox isn't right for me.

Welcome with us ! Off-peak is not available right now, i tryed to get it all the weekend. :P

You issue with LOL is mostly related to DDOS made by Lizard Squad. «--- Search that on google.

If you experience somes lag and want to find out if it's the server or your connection, try pinging something that is outside of Ebox network, google.ca by exemple and you will see.


blakenet

join:2011-03-15
Montreal, QC
reply to ggShikun
they got caught yesterday
--
non mais... ca speux tu

Nitra

join:2011-09-15
Montreal
2 of them did, many more are still out there.


ggShikun

@198.16.196.x
reply to Eric1212
said by Eric1212:

Welcome with us ! Off-peak is not available right now, i tryed to get it all the weekend. :P

You issue with LOL is mostly related to DDOS made by Lizard Squad. «--- Search that on google.

If you experience somes lag and want to find out if it's the server or your connection, try pinging something that is outside of Ebox network, google.ca by exemple and you will see.

Thanks for the information. I read a little about the off-peak stuff but didn't fully understand it.
I'm extremely glad to hear that this is not a service issue. I've heard about a lot of streamers who got DDOSed and its quite sad that these people find enjoyment out of ruining others'. Hopefully, now that the Lizard Squad has disbanded, I can carry on playing LoL lag free.


ggShikun

@198.16.196.x
reply to ggShikun
So it's been a few days since the incident and the problem has no yet solved itself. I have been reading about some similar situations and some are saying that it is due to packet loss.
Does this have something to do with the route that the information takes to travel from me to the riot servers? Is this something that only Electronic box customers deal with? I have used other internet companies and have not heard of or dealt with this issue until now.

IamGimli

join:2004-02-28
Canada
kudos:2

1 edit
You should ask whoever you "heard" it was packet loss from where the packet loss is happening, and what evidence they have to justify that assessment.

So far you're the only Electronic Box customer who seems to be having an issue. Have you called in tech support to see if they can troubleshoot from their end?

Whatever you read or hear about on the internet is of no value whatsoever unless you have actual evidence that it is what you're experiencing.

Nitra

join:2011-09-15
Montreal
Reviews:
·TekSavvy DSL
·ELECTRONICBOX
OP, you need to post some logs if you hope to have any help here troubleshooting.

Post a few WinMTR of the servers you're trying to play on.
At least from those we can see where the issue is.

A ton of game servers around the net have been getting DDOS'ed for weeks, this may be the cause.
It also could be something local.

You need to provide some basic information for us to help you.


Hyrules

join:2006-07-19
Gatineau, QC
kudos:1
Reviews:
·Videotron
·ELECTRONICBOX
·FreePhoneLine
reply to ggShikun
also make sure to post some winMTR during peak time when you cannot seem to be able to play. That will tell us where there is a problem (if any) on the network and if we can do something about it.
--
- Technicien en informatique / Computer tech [A+]
- Chasseur d'orage / Storm Chaser


ggShikun

@198.16.196.x
reply to Nitra
how can i get the LoL server info?


Hyrules

join:2006-07-19
Gatineau, QC
kudos:1
Reviews:
·Videotron
·ELECTRONICBOX
·FreePhoneLine
reply to ggShikun
from what I read lol servers are unpingable. They won't respond to ping requests.

from this topic : »forums.na.leagueoflegends.com/bo···ghlight=

you can try to ping : 208.76.153.129
--
- Technicien en informatique / Computer tech [A+]
- Chasseur d'orage / Storm Chaser


ggShikun

@198.16.196.x
downloadLoL lag 1.txt 3,404 bytesdownloadLoL lag 2.txt 3,404 bytesdownloadLoL lag 3.txt 3,404 bytes
here are 3 tests i did with WinMTR.
the first one was laggy, but it went away and i could play again.
the second 2 were to the point where the game was done for me and there was no getting back into the game cus the lag was not going away.


ggShikun

@198.16.196.x
reply to Hyrules
ICSI Netalyzer Results

IPv6 TCP connectivity (?): Note –
Direct TCP connections to remote FTP servers (port 21) failed.
This is commonly due to how a NAT or firewall handles FTP traffic, as FTP causes unique problems when developing NATs and firewalls.
Direct TCP access to remote SSH servers (port 22) is blocked.
Direct TCP access to remote SMTP servers (port 25) is prohibited.
This means you cannot send email via SMTP to arbitrary mail servers. Such blocking is a common countermeasure against malware abusing infected machines for generating spam. Your ISP likely provides a specific mail server that is permitted. Also, webmail services remain unaffected.
Direct TCP access to remote POP3 servers (port 110) is blocked.
Direct TCP access to remote RPC servers (port 135) is blocked.
This is probably for security reasons, as this protocol is generally not designed for use outside the local network.
Direct TCP access to remote NetBIOS servers (port 139) is blocked.
This is probably for security reasons, as this protocol is generally not designed for use outside the local network.
Direct TCP access to remote IMAP servers (port 143) is blocked.
Direct TCP access to remote SNMP servers (port 161) is blocked.
This is probably for security reasons, as this protocol is generally not designed for use outside the local network.
Direct TCP access to remote HTTPS servers (port 443) is blocked.
Direct TCP access to remote SMB servers (port 445) is blocked.
This is probably for security reasons, as this protocol is generally not designed for use outside the local network.
Direct TCP access to remote SMTP/SSL servers (port 465) is blocked.
Direct TCP access to remote secure IMAP servers (port 585) is blocked.
Direct TCP access to remote authenticated SMTP servers (port 587) is blocked.
Direct TCP access to remote IMAP/SSL servers (port 993) is blocked.
Direct TCP access to remote POP/SSL servers (port 995) is blocked.
Direct TCP access to remote OpenVPN servers (port 1194) is blocked.
Direct TCP access to remote PPTP Control servers (port 1723) is blocked.
Direct TCP access to remote SIP servers (port 5060) is allowed.
Direct TCP access to remote BitTorrent servers (port 6881) is allowed.
Direct TCP access to remote TOR servers (port 9001) is allowed.


LoL issues

@173.246.28.x
Hi,

I'm also having huge issues with connecting to LoL. Many of my games are also extremely laggy. The issue is restricted to LoL and no other game (or anything that uses the internet. My connection works fine).

I think these problems are very common in Quebec. I've checked on the official forums and it seems that many Quebecers are having issues. My friends are also experiencing these, but all the other random people in my games aren't having any.

I'm not asking for a specific fix, but does anybody know why there seems to be a connection issue between e-box or videotron and the LoL servers?


ggShikun

@198.16.196.x
|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.dlink.com - 0 | 747 | 747 | 0 | 0 | 1 | 0 |
| 7.223.115.1 - 0 | 748 | 748 | 2 | 7 | 36 | 7 |
| 209.148.245.149 - 0 | 748 | 748 | 5 | 12 | 46 | 14 |
|so-4-2-2.gw02.ym.phub.net.cable.rogers.com - 0 | 748 | 748 | 5 | 11 | 24 | 12 |
|te0-5-0-6.ccr21.ymq02.atlas.cogentco.com - 0 | 748 | 748 | 11 | 18 | 42 | 17 |
| be2088.ccr21.alb02.atlas.cogentco.com - 0 | 748 | 748 | 17 | 23 | 42 | 23 |
| be2109.mpd22.jfk02.atlas.cogentco.com - 1 | 744 | 743 | 21 | 27 | 46 | 26 |
| be2151.mpd22.dca01.atlas.cogentco.com - 1 | 744 | 743 | 26 | 33 | 55 | 31 |
| be2171.ccr42.atl01.atlas.cogentco.com - 0 | 748 | 748 | 38 | 44 | 63 | 46 |
| be2173.ccr22.iah01.atlas.cogentco.com - 0 | 748 | 748 | 52 | 59 | 91 | 62 |
| be2068.mpd22.lax01.atlas.cogentco.com - 0 | 748 | 748 | 87 | 94 | 110 | 95 |
| te8-1.mag02.lax01.atlas.cogentco.com - 1 | 720 | 713 | 90 | 110 | 310 | 147 |
| 154.24.22.122 - 1 | 744 | 743 | 87 | 94 | 111 | 94 |
| 38.88.244.2 - 0 | 748 | 748 | 90 | 94 | 110 | 95 |
| border1.po2-40g-bbnet2.lax010.pnap.net - 0 | 748 | 748 | 90 | 97 | 286 | 96 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 150 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

It goes from an almost perfect connection everywhere to a complete dead zone after border1.po2-40g-bbnet2.lax010.pnap.net. Many other reports cut off exactly where mine does too.


Lebon14

join:2009-08-05
Canada
reply to ggShikun
I think that, at this point, it's out of ebox's control. It's not an issue with eBox, your router or neibourhood. You just have to hope that Border1 fix their stuff.
--
Eurobeat and B'z forever.


ggShikun

@198.16.196.x
reply to LoL issues
I got the IP from LoL netlogs.

Tracing route to 192.64.171.137 over a maximum of 30 hops

1 1 ms 1 ms 1 ms router.dlink.com [192.168.0.1]
2 6 ms 7 ms 7 ms 7.223.115.1
3 15 ms 10 ms 11 ms 209.148.245.149
4 11 ms 11 ms 11 ms so-4-2-2.gw02.ym.phub.net.cable.rogers.com [64.7
1.240.185]
5 15 ms 24 ms 24 ms 10ge3-1.core1.ymq1.he.net [216.66.50.109]
6 28 ms 39 ms 33 ms 10ge14-4.core1.nyc4.he.net [184.105.222.97]
7 28 ms 27 ms 25 ms above.net [198.32.118.25]
8 28 ms 27 ms 27 ms ae5.cr2.lga5.us.above.net [64.125.21.82]
9 43 ms 40 ms 41 ms ae6.cr2.ord2.us.above.net [64.125.24.30]
10 42 ms 42 ms 42 ms ae11.cr1.ord2.us.above.net [64.125.20.245]
11 94 ms 90 ms 89 ms ae16.mpr1.sea1.us.above.net [64.125.21.138]
12 92 ms 93 ms 91 ms ae8.mpr1.pdx1.us.above.net [64.125.30.26]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Nitra

join:2011-09-15
Montreal
Clear as day, issue is well outside of ebox control. It's not anywhere close to their network.


LoL issues

@173.246.28.x
reply to ggShikun
By the way, I forgot to add that this isn't caused by off-peak. The issue happens at any time of the day.


ggShikun

@198.16.196.x
reply to Nitra
assuming the riot server is supposed to be the final hop, it doesn't seem like it's riot's issue either. so am i just shit out of luck? or is there a way to get rerouted or something?


Lebon14

join:2009-08-05
Canada
said by ggShikun :

assuming the riot server is supposed to be the final hop, it doesn't seem like it's riot's issue either. so am i just shit out of luck? or is there a way to get rerouted or something?

Routing for the path isn't Ebox's job. Telling you right now.
--
Eurobeat and B'z forever.


ggShikun

@198.16.196.x
said by Lebon14:

said by ggShikun :

assuming the riot server is supposed to be the final hop, it doesn't seem like it's riot's issue either. so am i just shit out of luck? or is there a way to get rerouted or something?

Routing for the path isn't Ebox's job. Telling you right now.

I never said it was. I just want to know if there is a solution and how to attain it.


LoL issues

@173.246.28.x
Found a solution.

You need a VPN. I started using "WTFast" yesterday and it solved all the problems. It has a 30 days free trial. I use the Chicago servers, but I haven't tried using others, so maybe there are better ones.


Lebon14

join:2009-08-05
Canada
said by LoL issues :

Found a solution.

You need a VPN. I started using "WTFast" yesterday and it solved all the problems. It has a 30 days free trial. I use the Chicago servers, but I haven't tried using others, so maybe there are better ones.

So, you are forcing youself through another route to the server. Unfortunately, that cost you something...
--
Eurobeat and B'z forever.

plojo

join:2008-01-21
Longueuil, QC
reply to ggShikun
Just to be sure that i'm having the same problem as you guys.
Basically it starts off well but then you're rubberbanding all over the place ?

This sucks cuz I'm playing CS:GO perfectly but there's something really wrong with LoL.

Gratton

join:2013-04-20
Montreal, QC
Same thing,
however i must point out my ping is good and i'm moonwalking on the map only when more than 3 characters are on the screen, like if the servers werent able to push those data to me.

I dont think its Ebox fault, maybe the path used (not their fault either) or simply LoL's servers.
It's been like that for 3 weeks, as its a free game, i play others game for the duration. Ill try to tether my phone, might be a good test.

Gratton

join:2013-04-20
Montreal, QC
Well... did an ARAM with 110 ping, no lag, nothing. as tethered with rogers


Chewyqc

@96.127.222.x
reply to ggShikun
I also got the same problem, since few days, I can't play Lol cuz it's too laggy. My friends are playing with me and they don't have any issues....


ggShikun

@198.16.196.x
reply to plojo
said by plojo:

Just to be sure that i'm having the same problem as you guys.
Basically it starts off well but then you're rubberbanding all over the place ?

This sucks cuz I'm playing CS:GO perfectly but there's something really wrong with LoL.

That's exactly it. Everything else works fine, it's just League of Legends.

I contacted Ebox support to see if anything could be done at all. Here is the reply.

Hello when it comes to league of legends there have been a lot of buzz going online about issues with there servers. Unfortunately we have no control over there servers and have no way of controlling when there servers are being saturated or even being attacked. I know in the past couple of weeks they have been victim of many DDOS attacks and this has caused severe lagging issues for a lot of people. There is nothing we can do to prevent this as these servers are not run by us and are completely out of our network

WTFast does work for some people. If the problem fixes itself during the trial period then awesome, but I don't want to be paying for a VPN just so that i can play LoL.

The consensus is that the fault is not on the ISP nor Riot. The issue is somewhere in between, so we are all just shit out of luck for now.


DoctorWifi

join:2013-11-19
Canada
You should totally reply to that email with "their"