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uniqs
392
Halton
join:2014-06-29
Canada

Halton

Member

Suggestion for the voice prompt system

I called the tech support number when yesterday's outage happened.

After entering my cid and picking dsl, I got the announcement about the outage that **may** affect users in Ontario and Quebec. That **may** should not have been there since it left me wondering -- until I checked this forum -- whether I might have a different problem. Then I knew that everyone was affected.

Aside from that little detail, the way Teksavvy handled the outage was beyond excellent with regard to communicating with their users.

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Thanks for the feedback. I will pass it along to those who do the recordings.