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uniqs
883
fragment
join:2010-05-15
Tempe, AZ

fragment

Member

slow speed; no answers from cox support

I keep e-mailing cox support to no avail.

I have Cox Premier and should be getting 100mbps down, instead I regularly hover around 53Mbps (according to their speed test under my account->internet tools). Why am I paying so much for subpar performance?

Typically in the evening after 8 PM, everything slows down to a crawl and my modem (DCI3825) becomes non-responsive until I restart it. Anybody have any ideas?

--rk
Demetrius887
join:2008-07-12
Las Vegas, NV

Demetrius887

Member

Would need some more information so we can diagnoise the problem, »[ALL] what to post before complaining about slow speeds...?
Gigabit1
join:2011-12-12

Gigabit1 to fragment

Member

to fragment
Stay on them. Call them and schedule a service call. What are your modem signal levels by-the-way?