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televi
join:2008-03-21

televi

Member

[Cable] Modem

hello,

I am a rogers customer and i bought the Cisco DCP3825 Modem bought and was wondering if this modem is compatible with Teksavvy. Can i still use this modem with TekSavvy's cable internet service?

kevinds
Premium Member
join:2003-05-01
Calgary, AB

kevinds

Premium Member

I don't think so, I don't recall it being on any of the approved lists

TSILiz
Premium Member
join:2012-08-20

TSILiz to televi

Premium Member

to televi
Hi There,

These are our approved modems:

Huawei MT130U 1A V100R001C01B071
Motorola SB6141 7.0 1.0.6.12
Motorola SBG6580 1 3.2.1.0-GA-02-249-NOSH
Technicolor DCM475 1.0/2.3.0 STAC.02.16
Technicolor DCM475 1.1 STAC.02.16
Technicolor DCM476 2.0 STAC.02.50
Technicolor DCM476 2.1 STAC.02.50
Technicolor DCW775 1.1 STB5.01.51

That is unfortunately not on our list of approved modems.

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom to televi

Premium Member

to televi
It is a long story.. The CRTC says it should be fine (along with all modems Rogers allows for direct Rogers customers):
»Re: [Cable] SBG6580 Videotron - Teksavvy

Unfortunately, Rogers has come up with a lame excuse. So, it is not officially supported, but it does work fine. Unsupported models cause similar problems as if you had the wrong firmware per here:
»Re: Motorola SB6121 1.0.5
DigitalRain
join:2013-03-16

DigitalRain to televi

Member

to televi
said by televi:

hello,

I am a rogers customer and i bought the Cisco DCP3825 Modem bought and was wondering if this modem is compatible with Teksavvy. Can i still use this modem with TekSavvy's cable internet service?

How did you find the wifi when you were with Rogers?