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jbrufl
@173.27.220.x

jbrufl

Anon

[IA] Modem Reboots

I have mediacom and I am having my modem drop out intermittently. It reboots and then works but it is saying it is caused by a t4 timeout. I have motorla sb 6121 with the following firmware.
Firmware Name: SB_KOMODO-1.0.6.13-SCM00-NOSH
Firmware Build Time: May 6 2013 17:53:59
The modem is connected to a splitter which is then connected to the wall. The modem then runs to a router. I have ruled out the router and the cables/splitter as the issue since it occurs even after changing them.
Here is the signal data.

Downstream Bonding Channel Value
Channel ID 116 113 114 115
Frequency 129000000 Hz 111000000 Hz 117000000 Hz 123000000 Hz
Signal to Noise Ratio 35 dB 35 dB 35 dB 36 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-7 dBmV -6 dBmV -6 dBmV -7 dBmV
Upstream Bonding Channel Value
Channel ID 1
Frequency 25000000 Hz
Ranging Service ID 8069
Symbol Rate 2.560 Msym/sec
Power Level 33 dBmV
Upstream Modulation [6] 16QAM

Ranging Status Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 116 113 114 115
Total Unerrored Codewords 1258141064 1258141062 1258140981 1258141070
Total Correctable Codewords 14 24 14 17
Total Uncorrectable Codewords 658 656 750 657

This is the speed test when it is working.



I tried to do the line test but it won't become pingable even after following the instructions to make that work.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Good morning jbrufl, I am more than happy to help! First I will need your account number or phone number, but I do not want you posting your information publicly. You can either register here and send me an IM or send me an email at SocialMediaTeam@mediacomcc.com.

kwbelt1
join:2006-06-03
Harrisburg, IL

kwbelt1

Member

Chad, I too am seeing a lot of T4 time outs and reboots. Three just this morning.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

If you continue to have service issues, feel free to shoot me an IM and I will look into it.
jbrufl
join:2014-09-10

jbrufl

Member

It isn't letting me send this to you in a message because it says I have to be a member for 8 hours.

Yes but I have changed out both the splitter and the cables and it did not fix it. Just not using a splitter isn't really an option as there is only 1 cable hookup and i need to connect a tv and a modem.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Hello jbrufl See Profile,

I do apologize for the extended reply times. It looks like the 8 hour mark issue should be resolved at this time. Could you reply to the IM? I'd love to continue working with you here to make sure this gets resolved.