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whocares256
''Hardware Junkie''
Premium Member
join:2002-03-10
Motorola MB8600
Netgear SRX5308
EnGenius EAP1750H

whocares256 to dslx_gm

Premium Member

to dslx_gm

[trueSTREAM] Re: Introducing trueSTREAM from DSL Extreme

George,

I see 3 DSL Services that DSLX are now offering.

1. DSL up to 6.0 (ATT DSL Legacy POTS Required)
2. DSL Direct up to 6.0 (Dry Loop ATT Legacy DSL)
3. trueSTREAM DSL up to 75.0 (ATT U-Verse)

The trueSTREAM services require the use of the same modems that are used for ATT U-Verse (802.1x port Authentication)

My question is Can I go Dry Loop on my current Legacy DSL line and use my current Modem. (TP-Link TD-8817) ?????

dslx_gm
ISP Employee
join:2002-12-26
Chatsworth, CA

1 recommendation

dslx_gm to TestBoy

ISP Employee

to TestBoy
said by TestBoy:

Thanks George.
Next question..

What can you tell us about power plus?
Is that delivered over fiber, VDSL or both?

In most areas the service is delivered via fiber to the node (FTTN) and then VDSL or bonded VDSL on the higher speed packages. It varies based on area and location but the vast majority are delivered in that fashion.

Thanks

TestBoy
Premium Member
join:2009-10-13
Irmo, SC

TestBoy

Premium Member

Thanks again George.

The reason I ask is because I currently have Power from AT&T and it's pair bonded.
They don't offer anything like "Power Plus" and your availability gives me the same option - 45/6 max.
What are the requirements for Power Plus on VDSL or am I misunderstanding your post? Is this even possible?

dslx_gm
ISP Employee
join:2002-12-26
Chatsworth, CA

dslx_gm

ISP Employee

said by TestBoy:

Thanks again George.

The reason I ask is because I currently have Power from AT&T and it's pair bonded.
They don't offer anything like "Power Plus" and your availability gives me the same option - 45/6 max.
What are the requirements for Power Plus on VDSL or am I misunderstanding your post? Is this even possible?

The Power and Power Plus packages are both delivered in a similar fashion utilizing bonded pair. It sounds like the Plus package isn't available in your area yet which is why you aren't seeing that package being returned.

TestBoy
Premium Member
join:2009-10-13
Irmo, SC

TestBoy

Premium Member

Does AT&T have to offer it before you guys can?
One of the things we have been talking about in the UVerse forum is how they plan on deploying a 75/8 package ... will vectoring have to be deployed first, etc.

On another note George I think it's really cool that you take the time to discuss this... and that you offer something without caps

I think you have a lot of UVerse users (like me) highly interested in this.

dslx_gm
ISP Employee
join:2002-12-26
Chatsworth, CA

dslx_gm

ISP Employee

said by TestBoy:

Does AT&T have to offer it before you guys can?
One of the things we have been talking about in the UVerse forum is how they plan on deploying a 75/8 package ... will vectoring have to be deployed first, etc.

On another note George I think it's really cool that you take the time to discuss this... and that you offer something without caps

I think you have a lot of UVerse users (like me) highly interested in this.

Always happy to help! Thanks for your interest and great questions.

The Power Plus packages is currently part of our contracted service offering but not widely available at this time. I believe you will see it much more widely available later this year. When it does become available in a specific area you will of course see those packages come up in your prequal results. As faster speeds become available we will notify our clients of those faster options as well. Since all service are location based on I don't have a map or anything along those lines that I could provide indicating what services are available in what areas.

I will need to look into your other question and will do my best to get back to you on that.

Thanks!

Boricua
Premium Member
join:2002-01-26
Sacramuerto

1 recommendation

Boricua

Premium Member

Like TestBoy See Profile, I would jump ship from U-Verse and go with you guys. The only deal breaker is that modem charge. I would rather buy my own modem and not have to get charged a rental fee which really doesn't make sense. For one, IT equipment does not hold their value, they are worse than a Hyundai Excel or a Ford Escort. Second, since the modem is used, is it going to be redeployed to another victim customer? That ain't right if so.

jadinolf
I love you Fred
Premium Member
join:2005-07-09
Ojai, CA

jadinolf

Premium Member

Agree but since my present DSL is just a little better than dial up, I have to swallow it.

dslx_gm
ISP Employee
join:2002-12-26
Chatsworth, CA

1 recommendation

dslx_gm to Boricua

ISP Employee

to Boricua
said by Boricua:

Like TestBoy See Profile, I would jump ship from U-Verse and go with you guys. The only deal breaker is that modem charge. I would rather buy my own modem and not have to get charged a rental fee which really doesn't make sense. For one, IT equipment does not hold their value, they are worse than a Hyundai Excel or a Ford Escort. Second, since the modem is used, is it going to be redeployed to another victim customer? That ain't right if so.

Thanks for your feedback. We are finding that by in large clients prefer to rent the equipment to avoid the big up front cost and for for other things like having to replace it should it fail or have to pay for a new one should they move or change service types or speeds which could require a different unit. There are some technical and contractual reasons behind our current offering and by in large we are finding it is a good fit for the vast majority of our clients. That said it is noted that there are some people that would prefer to pay for it outright and we will definitely take that into consideration in the future. We do our best to provide what we think will be the best value and options for the vast majority of our consumers and based on the very strong number of initial orders (thanks to those early adopters btw) we are seeing positive feedback overall. I of course love giving customers choice and will keep that in mind in the future. Thanks again for your feedback. Look forward to having you as a client in the future.

Thanks
twcool
join:2014-06-11

twcool to dslx_gm

Member

to dslx_gm
I have two questions:

1. When going to the Modify My Internet link, and attempting to view the options to upgrade to TrueStream, I get this message in red on top of my page "You will not be able to renew your 3000/512Kbps PPPoE IP package or switch to any Month-to-Month package until 6/3/2015" Will that stop me from ordering? Will I have to pay something extra?

2. If I am able to order TrueStream, when should I cancel my land-line phone number? Would you guys be able to do that for me? If I have to do it, what should I tell AT&T? I'd hate to have them mess up my TrueStream.

Boricua
Premium Member
join:2002-01-26
Sacramuerto

Boricua to dslx_gm

Premium Member

to dslx_gm
said by dslx_gm:

Thanks for your feedback.

I appreciate your response and candor. I bought my house in 2007 so the likelihood of moving is pretty slim to none for quite some time. Once you offer the capability to buy it outright, you can count me in as a customer.

akuman
@50.1.131.x

akuman to dslx_nick

Anon

to dslx_nick
"Not so. Fusion is connected directly to the Central Office only, but trueSTREAM can be run from Remote Terminals, so especially if you're only able to get 6Mbps on Fusion there's probably a closer RT that would be able to provide faster speeds through trueSTREAM."

My area is fed thru CO, even though there is a vrad about 500 ft from the junction box. I don't think AT&T allow to wire from vrad to the junction box. So, i'm kind of stuck with the speed which is 3 mbps, the same as uverse from CO. Unless ATT rewire to the closet vrad, in that case I can get higher speed

dslx_gm
ISP Employee
join:2002-12-26
Chatsworth, CA

1 recommendation

dslx_gm to twcool

ISP Employee

to twcool
said by twcool:

I have two questions:

1. When going to the Modify My Internet link, and attempting to view the options to upgrade to TrueStream, I get this message in red on top of my page "You will not be able to renew your 3000/512Kbps PPPoE IP package or switch to any Month-to-Month package until 6/3/2015" Will that stop me from ordering? Will I have to pay something extra?

2. If I am able to order TrueStream, when should I cancel my land-line phone number? Would you guys be able to do that for me? If I have to do it, what should I tell AT&T? I'd hate to have them mess up my TrueStream.

After you click on the link to Modify Your Internet you will want to select the link that says change subscription. If you qualify for trueSTREAM, after it goes through the prequal process you will see a banner. You will click on that to view the trueSTREAM specific packages.

To answer your other questions:

1. You can upgrade to trueSTREAM. You will essentially just start your contract term over. You won't have to pay term fees from your current DSL service since you are upgrading.

2. We handle your order process in two steps. We first establish your new trueSTREAM service. Once that is up and running and we received confirmation of a successful installation our system will automatically generate an order to terminate your old DSL service (assuming you are currently our customer). You don't to place a cancellation order for your DSL. After your new trueSTEAM service is establish you will want to call AT&T and cancel your phone line. Since they are separate services cancelling your phone service should not effect your trueSTREAM service. If you do want to keep your phone number and move it to VOIP for example you will want to port that number to the VOIP provider before you cancel your landline.

It sounds a bit more complicated than it is as I wanted to provide as much detail as possible but overall it is pretty straight forward.

Hope that helps.

Thanks
twcool
join:2014-06-11

twcool

Member

Thanks for the info Steve! I was only really concerned that when I went to cancel the land line phone with AT&T that they would do something stupid and cut the TrueStream line as well. I dont want to port my old phone number over. It gets too many telemarketers anyway. I might just try out that Google Voice feature to see if it can give me free calls for when I need to talk longer than my cell phone minutes have.

dslx_gm
ISP Employee
join:2002-12-26
Chatsworth, CA

dslx_gm

ISP Employee

said by twcool:

Thanks for the info Steve! I was only really concerned that when I went to cancel the land line phone with AT&T that they would do something stupid and cut the TrueStream line as well. I dont want to port my old phone number over. It gets too many telemarketers anyway. I might just try out that Google Voice feature to see if it can give me free calls for when I need to talk longer than my cell phone minutes have.

Glad to help even if you give dslx_steve See Profile the credit!

We've gotten a lot of great feedback over the past few days and have heard a lot of people interested in an affordable VOIP option to compliment the trueSTREAM product line. I think you will see something from us in the not to distant future to meet that need.
trix2
join:2012-06-11
Columbus, OH

2 edits

trix2

Member

I with I could have that promotional price 'permanently'. I have the 46/6 from ATT now at 50% off that is expiring this month. 81 bucks for 46/6 is too high. W.OW. can offer "50 for 50" ($50 for 50Mbps). DSL Extreme gets close with Power Tier at $62.95.

Having to switch ISPs every year for better prices is kind of a pain, looks like W.O.W. wins this year. But I had no idea DSL Extreme was in my area until I checked!

Edit: Well actually, I ran my address a few times, and DSL Extreme was available, but now it is not.
att2dslext
join:2014-08-08

att2dslext

Member

Don't forget to add $2.88 fee + $6.50 rental fee to all the plans to get actual cost of the monthly service for the first 12 months

Buttcheeks
@76.182.43.x

Buttcheeks to dslx_gm

Anon

to dslx_gm
George,

If I have a problem with the VDSL connection coming to my house, or if the service goes down, or if my gateway was to fail who would I call? How long would it take to get a replacement gateway? Do U-verse customers get priority over DSL Extreme customers? Thanks, I will be awaiting your answer, the website says I qualify for 46/6...so excited!!!

tribal
join:2002-11-28
Garden Grove, CA

tribal to dslx_gm

Member

to dslx_gm
Uh, is there's a problem with the prequalification system? When trueSTREAM was first announced I checked it and it said I was able to get the 45Mbps tier. But now it says I can't any. I checked the main U-Verse page and did the prequalification there and it seems to work there.
trix2
join:2012-06-11
Columbus, OH

trix2 to att2dslext

Member

to att2dslext
said by att2dslext:

Don't forget to add $2.88 fee + $6.50 rental fee to all the plans to get actual cost of the monthly service for the first 12 months.

In that case, these plans have bad value.
said by tribal:

Uh, is there's a problem with the prequalification system? When trueSTREAM was first announced I checked it and it said I was able to get the 45Mbps tier. But now it says I can't any. I checked the main U-Verse page and did the prequalification there and it seems to work there.

Same thing happened to me.

Boricua
Premium Member
join:2002-01-26
Sacramuerto

Boricua to att2dslext

Premium Member

to att2dslext
said by att2dslext:

Don't forget to add $2.88 fee + $6.50 rental fee to all the plans to get actual cost of the monthly service for the first 12 months

I know about the modem rental fee ($6.50) but I don't remember seeing that $2.88 fee. Can you tell me what that is?

sashwa
Mod
join:2001-01-29
Alcatraz
446.4 4.0

1 edit

sashwa

Mod

It's the Supplier Surcharge Recovery fee.

»www.dslextreme.com/suppo ··· ecovery:

Supplier Surcharge Recovery

PrintWhat is the Supplier Surcharge Recovery?
The Supplier Surcharge is comprised of Federal Universal Service Fund recovery fees that are still charged on core components within the DSL Extreme network as well as a supplier imposed surcharge which is not a tax or government imposed fee.

How much is the monthly fee?
The Supplier Surcharge Recovery fee is $2.88 per month.

MoWeb0
join:2013-05-08
Anaheim, CA

MoWeb0 to dslx_gm

Member

to dslx_gm
When I saw this news I thought, I'm all over that and keeping the phone portion of Fusion until I saw the modem rental fee. I get it that you're in business to make money but an outright modem purchase is ideal for the consumer. I guess this is just the reality of the world we live in now. Tiered plans, rental fees, and in App purchases. No more one size fits all. If the rental fee is revisited at the next board meeting I'm going all in.
raIDERspeed
join:2002-07-26
Soledad, CA

raIDERspeed to dslx_gm

Member

to dslx_gm
what will the price be after the one year contract is up? Can you renew the contract after the first year?

whocares256
''Hardware Junkie''
Premium Member
join:2002-03-10

whocares256 to dslx_gm

Premium Member

to dslx_gm
George,

Please provide technical reason why we cannot use our own modems on the DSL Direct packages when we can use our own DSL modems on the regular DSL packages from DSLX.

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA

1 recommendation

NormanS

MVM

Probably the 802.1x authentication. Requires the modem to be loaded with a certificate, and you can't get those and load them yourself.
OZO
Premium Member
join:2003-01-17

1 recommendation

OZO

Premium Member

If that's true, it means that modem is locked to provider and you can't change your service provider unless you put that modem at your door step... One more thing to consider if you want to jump in.

biotech
@66.249.113.x

biotech to NormanS

Anon

to NormanS
said by NormanS:

Probably the 802.1x authentication. Requires the modem to be loaded with a certificate,

Maybe it uses AT&T's certificate seeing that an AT&T tech would set up service for a competitor.

whocares256
''Hardware Junkie''
Premium Member
join:2002-03-10

whocares256 to NormanS

Premium Member

to NormanS
I am under the impression that the DSL Direct services are listed separate from the true steam services and are the legacy att adsl services except dry loop. I am currently using my own modem on the legacy dsl services.

dslx_gm
ISP Employee
join:2002-12-26
Chatsworth, CA

dslx_gm

ISP Employee

said by whocares256:

I am under the impression that the DSL Direct services are listed separate from the true steam services and are the legacy att adsl services except dry loop. I am currently using my own modem on the legacy dsl services.

You are correct that the two services (trueSTREAM and DSL Direct) though both being dry loop are different. They both require the use of the provided equipment though.