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576

Spektor
@216.16.252.x

Spektor

Anon

VDSL Modem

I just ordered the 12 month 29.99 service from Acanac but I don't want to buy their SMART RG-360 modem, I want the SMART RG505 modem because I will most likely upgrade to VDSL in the near future. It says the RG505 supports ADSL2+ as well. I tried calling after making me order and they said to email billing, its been two days now with no reply. The modem has probably shipped already, how do I get the VDSL compatible one?

Fergless
Premium Member
join:2008-04-19
Toronto, ON

Fergless

Premium Member

Billing is extremely busy, if you've already told them you want the VDSL modem, please wait for their reply.

TY

spektor
@216.16.252.x

spektor

Anon

I got an email saying my modem just shipped so I called sales and they were able to pass me through to billing to get it fixed. I dont see a way to close my open tickets though, the "close" button does nothing.
bridge
join:2008-08-11
Montreal, QC

bridge

Member

You don't have to close it, they will do it themselve