yeah like the one poster said if it's your line or something before you hit the tek equipment you'll face the same issues. All I can say is I've never had an issue with start and I've been happy with my serve for like near 2 years now I think.
I am leaving them at the end of this month but that is cause I'm moving and they don't cover where I'm going
Any time I called someone picked up the phone after a few rings think I was on hold once for like 2 mins.