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GeorgeBurger
join:2011-12-30

GeorgeBurger

Member

Very sorry for a rough start Andrej

First of all thank you for joining VMedia. There are alot of benefits for becoming our customer, but the one disadvantage is that we are not in control of installations, the underlying facilities provider is. We try our very best to coordinate the install in a way that is the most convenient for you, but the tech is sent by the incumbent and there is nothing we can do about it under the current regulatory structure. However we can certainly do something about how you are treated by our team. Please let me have your ID by IM so that I can look into it myself. Things certainly can go wrong from time to time, and it seems it has with you so please let me look into it and straighten things out, and get our relationship back on the right track.