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Milkster
Whitby, Ontario
join:2003-02-12
Whitby, ON
Linksys WRT54GL

Milkster

Member

[DSL] Help troubleshoot Netflix

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I'm trying to figure out why I can't stream anything on Netflix that is better than 480p.

Here is my setup:
DSL 15/1 plan
Speedtouch 516 modem with a Linksys WRT54GL running DD-WRT
Trying to watch Netflix on PS3 which is hooked up by ethernet cable directly to the router

My DSL stats and speedtest are attached....


What should I check next?
How do I know what video quality i'm being shown on Netflix? On the PS3 controller I press the select button, is this the correct way to check?
Is the PS3 capable of playing 1080p Netflix movies?

Any help is appreciated.

KPaul
join:2007-02-08

KPaul

Member

tried checking on your netflix account on your pc and setting it higher?

bryanviper
join:2002-10-12
Toronto, CAN

bryanviper to Milkster

Member

to Milkster
Yes I agree I would be looking at the netflix settings under your account netflix.com

I know the ps3 can stream in HD I have done it before with your same setup. Can you stream a HD video from your PC to the ps3? Does that run smooth?

MacGyver

join:2001-10-14
Vancouver, BC

MacGyver to Milkster

to Milkster
Run the netflix test video which should display the bitrate as it plays. It's called Example Short 23.976

hw
@205.150.9.x

hw to Milkster

Anon

to Milkster
Netflix has an SD-only plan and an HD plan. The SD-only plan maxes out as 480p. Maybe the OP is on the SD-only plan and doesn't realize it.
Milkster
Whitby, Ontario
join:2003-02-12
Whitby, ON
Linksys WRT54GL

Milkster

Member

Thanks everyone for the suggestions.

I have checked the plan and i'm on the 8.99 plan which is for 2 devices + HD video.
The playback settings were set to Auto, I've changed it to HIGH

When playing the Example Short movie on my PC using the latest version of Chrome and Firefox I get:
Bitrate: 1050 kbps
Res: 640x480
Par: 4:3

Playing the Example movie on the PS3 gives me the same results as above.

So what gives?
Gab
Premium Member
join:2012-03-23
Quebec, QC

Gab

Premium Member

Hi,

on Netflix on PC, you could also use the CTRL+ALT+SHIFT+D menu where it shows what is the "Last Bandwith Measurement". Normally, on 15/1 with Teksavvy, it should be quite high (usually over 8000+). It is in kbps too. Also, the shortcut doesn't work in fullscreen.
lowping
join:2013-08-04

lowping to Milkster

Member

to Milkster
said by Milkster:

Thanks everyone for the suggestions.

I have checked the plan and i'm on the 8.99 plan which is for 2 devices + HD video.
The playback settings were set to Auto, I've changed it to HIGH

When playing the Example Short movie on my PC using the latest version of Chrome and Firefox I get:
Bitrate: 1050 kbps
Res: 640x480
Par: 4:3

Playing the Example movie on the PS3 gives me the same results as above.

So what gives?

There's also a SD plan at the same price.

Also, you're sure nobody else is already streaming somewhere in HD ?

And is everything on Netflix HD ?
Milkster
Whitby, Ontario
join:2003-02-12
Whitby, ON
Linksys WRT54GL

Milkster

Member


playback stats
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Plan i'm on

Playback settings
I took some screen captures of what I see.
lowping
join:2013-08-04

lowping

Member

And what's your TV or monitor ?
Milkster
Whitby, Ontario
join:2003-02-12
Whitby, ON

Milkster

Member

All capable of 1080p video.
lowping
join:2013-08-04

lowping

Member

said by Milkster:

All capable of 1080p video.

To me it seems like it depends what movie. And also weird thing, Chrome doesn't show you the HD logo at the bottom.

Movie - The wanted seems to be working HD for me.
graniterock
Premium Member
join:2003-03-14
London, ON

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My wife has called Netflix in the past about show episode order and subtitle issues. She felt they were pretty helpful. Get the number here: »help.netflix.com/help . If you click "call us" it gives you a reference code which apparently gets you faster service. The website says call wait time is less than one minute. Hopefully they will be helpful to you too.

Gandalfgray
@142.21.253.x

Gandalfgray

Anon

Hi,

did you try de-activate all your devices in Netflix account screen and reactivate your PS3?
redeye95
join:2014-01-22
Mississauga, ON

redeye95 to Milkster

Member

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Are you on wireless?... It does make a difference compared to a wired connection.
Also on a PlayStation 3, pressing the display button on the remote displays the resolution bitrate etc. I think it is also the options button on the controller...

Wow, I am on the 11.99 plan, because I also use unblock-us, and profiles on Netflix and I didn't want the Canadian profile (meaning watch preferences) on disappear when I watch the US Netflix content (i am probably wrong...) But in any cause I just noticed that you need the 11.99 plan for the ultra HD or 4K video. Extra bonus!... Still need the 4K T.V. Though.
BrianON
join:2011-09-30
Ottawa, ON

2 edits

BrianON to Milkster

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CTRL-ALT-LEFTSHIFT brings up a menu as well. Select stream manager and see what it is streaming at and what the max is. It can take a while to change what it is playing at if much has been buffered at a different streaming rate.