From what your saying with nothing getting past the gateway,but having a valid IP it sounds like your having a routing issue. This is normally something that troubleshooting, and a ticket is required to have looked into.
Sometimes that requires trace routes, or ns looksups to see if anything is connected or where the issue would be.
said by jstory:I believe that this sort of thing is even doable by tier one folk in more organized companies
By more "organized" do you mean the incumbents? If so, they do have much different tools, and more access to see through to customers connections. Unfortunately these tools aren't always provided to the TPIAs to use....
said by jstory:It is extremely disappointing to learn that TekSavvy has done nothing to increase its technical support capability.
Yikes... If you look up different posts from their CEO Marc, hes really trying to get more access through, going to the CRTC fighting for the access for all TPIAs. Its a struggle they are VERY aware of, but they are definitely trying...
Hopefully this fight goes well so that all the TPIAs can benefit from it.
We have to keep supporting these TPIAs to get the rules changed and not just let the incumbents take over and win... Lets keep up the support for the little guys