Yo ho, yo ho, a pirate's life for me. We pillage plunder, we rifle and loot. Drink up me 'earties, yo ho. We kidnap and ravage and don't give a hoot. Drink up me 'earties, yo ho. Yo ho, yo ho, a pirate's life for me. We extort and pilfer, we filch and sack. Drink up me 'earties, yo ho. Maraud and embezzle and even highjack. Drink up me 'earties, yo ho.
I think the best part of talk like a pirate day is that TSI-Andre changed the internal IVR today to a pirate voice. Hence when staff were transferring calls they would hear the options in Pirate talk
I think the best part of talk like a pirate day is that TSI-Andre changed the internal IVR today to a pirate voice. Hence when staff were transferring calls they would hear the options in Pirate talk
Voila! So we have an internal IVR that allows an agent to enter a customer's CID so when they transfer a call, the other agent has it on their screen.
Full Story:
I built this script in the IVR about 2 months ago and I had originally recorded the message when I had a cold. One day, an agent on the floor said "hey Andre! is that you that recorded the message on the internal IVR?" I said yes. He then asked why the recording sounded so sad. I had told him that I was sick when I recorded it. As a surprise to him and to have a little fun I changed the recording (now a about 3 weeks ago) to me cheerfully shouting in an overexcited voice asking for their customer's CID. (unfortunately I don't have that version recorded anymore as I overwrote it with my pirate surprise)
I'm thinking that since most staff had a blast from me having fun with this file twice, it will be my "holiday" fun by changing it up to suit the holidays