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bbear2
Premium Member
join:2003-10-06
dot.earth

bbear2

Premium Member

Is it possible to get Cricket service OL?

I've been trying for the past hour to get cricket service set up for a friend to no avail. All sorts of ridiculous issues and excuses from chat box and customer service (assuming you can even find a number to get to them for new service questions - most of their numbers direct you to the website and won't let you speak to a real person unless you're an existing customer).

Has anyone successfully signed up for cricket service or know someone who has via the website? This might restore what little faith I have left in this company.

gigahurtz
Premium Member
join:2001-10-20
USA

gigahurtz

Premium Member

said by bbear2:

I've been trying for the past hour to get cricket service set up for a friend to no avail. All sorts of ridiculous issues and excuses from chat box and customer service (assuming you can even find a number to get to them for new service questions - most of their numbers direct you to the website and won't let you speak to a real person unless you're an existing customer).

Has anyone successfully signed up for cricket service or know someone who has via the website? This might restore what little faith I have left in this company.

I have Cricket service and it's great! I signed up by buying a SIM on eBay from "cricketsimcards" for $40 for the $50 plan and he credited for second month of service. A steal of a deal!

As for contacting Cricket, you should be able to activate your service by going here: »www.cricketwireless.com/ ··· html#one

You can reach them by calling: 1-800-CRICKET

I hope this helps!

journeysquid
join:2014-08-01

journeysquid to bbear2

Member

to bbear2
We moved two phones over to it without issue. The lines ported and that's pretty much all there was to it.

dvd536
as Mr. Pink as they come
Premium Member
join:2001-04-27
Phoenix, AZ

dvd536 to bbear2

Premium Member

to bbear2
be aware their website is only functional from 9am to 5pm. if you try at other hours you'll get a try back at normal hours of 9am to 5pm.
IanR
join:2001-03-22
Fort Mill, SC

IanR to bbear2

Member

to bbear2
I just went to a nearby Cricket office and it there one stop.
bbear2
Premium Member
join:2003-10-06
dot.earth

bbear2

Premium Member

I've concluded no, it is not possible and here's why. Sorry if this becomes a long post, but I thought knowing it ahead of time might save others some time and frustration. Final conclusion at the end.

I started off with the BYOD (Bring your own device), put in my IMEI number and it validated fine, says everything's ok. The it tries to tell me that my device has a nanoSIM - it does not. And, it does not give me a chance to select the proper sized SIM even though their DB is messed up. How stupid of programming is this. I left it there for the moment and came back the next day. Due to the other errors (see below) I had to go through this process a few times. When I came back the next day the website says that my IMEI number was reported as stole and I needed to contact the last carrier to get this cleared up. I thought oh S**t, and this was because I did so many IMEI look ups while trying to get through their buggy web site. Customer service on this new issue was of no help. And since this was a brand new unlocked phone, there was no previous carrier to speak to - OMG. After really fuming about this another day, I thought I'd give it one more try, sure enough at that time, it went through.

However, I still had the orginal problem and call CS once again. When I called customer service about this, they said don't worry I can either go to a store, or complete the order with the wrong SIM size, then call them up after receiving it, and then request a new one of the correct size - they even offered to refund me the second charge of $9.99 - yeah right. Well after playing around with this for much longer that I care to admit, I did find a stupid work around and managed to get it to the point where it did give me three choices and I was able to select the correct choice. Bottom line here, really poor web programming. By the way, I tried this in IE, Firefox and Chrome.

Next after getting through the SIM size issue I then came across the email issue. My email has a "-" in it. The cricket web sight would not accept that as a valid character/email address - WTF. Once again, really poor web programming and same results in either IE, Firefox and Chrome. So I went and created a brand new email without a "-" and everything was fine once again, until...

I entered my CC information , etc and then hit continue. At that point I got a spinning circle that spins forever. After a 45 minute chat with customer service, and listening to them tell me that their website is having problems (no s*** sherlock), they said this could be related. It wasn't, turns out that forever spinning circle was really an error message that IE and FF were unable to display. And only if you did the same thing in Chrome, would you see a specific error pertaining to what you entered. So warning to non-Chrome users, if you see the spinning circle for more than 1 minute, it aint coming back.

At this point I concluded that it was impossible(at least for me) to get BYOD Cricket service through their incredibly buggy website - it's total crap. I then located a kiosk and went there. In 10 minutes, I had new service, without the activation fee (waived because of this saga) and no charge for the correct SIM size. Service wise, I've been pretty pleased. No complaints on that side yet and the transition/registration was simple.

gigahurtz
Premium Member
join:2001-10-20
USA

gigahurtz to bbear2

Premium Member

to bbear2
I have no experience ordering from the Cricket website but ordering from the eBay seller 'cricketsimcards' was a breeze. I ordered for $40, told him what size I needed, when it arrived I messaged him with account information, phone number, etc and it was ported within 4 hours. Easy and I got a free month out of it and didn't pay $10 for the SIM card. It's a win/win!
91862239 (banned)
join:2011-10-15
Brownsville, TX

91862239 (banned) to bbear2

Member

to bbear2
I tried ordering cricket service online in the end they reported my cc stolen n had it bloceked I had to go get a new cc at my bank they suck
91862239

91862239 (banned) to bbear2

Member

to bbear2
said by bbear2:

I entered my CC information , etc and then hit continue. At that point I got a spinning circle that spins forever

LoL same thing happed to me that's how they ended up havin my cc blocked n reported stolen

gigahurtz
Premium Member
join:2001-10-20
USA

1 recommendation

gigahurtz to 91862239

Premium Member

to 91862239
said by 91862239:

I tried ordering cricket service online in the end they reported my cc stolen n had it bloceked I had to go get a new cc at my bank they suck

Sounds like there's some important details missing from this story..
91862239 (banned)
join:2011-10-15
Brownsville, TX

91862239 (banned)

Member

there up there in the 2nd reply to bbear2

I was using firefox 64 bit nightly at the time