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VinceH
Member
2014-Sep-26 5:21 pm
OK, This is Weird. How can an SB6141 be a DOCSIS 2 Modem?I recently upgraded from TWC Standard to Ultimate 50, but am still getting the exact same 15.8 Mbps.
OK, this is weird. TWC Tech Support says that even though I have an SB6141, its MAC address indicates that it's a DOCSIS 2 modem. And that there are two versions of the 6141, DOCSIS 2 and DOCSIS 3.
Has anybody heard of such a thing, or are they shining me on? |
actions · 2014-Sep-26 5:21 pm · (locked) |
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It's a complete crock. » www.motorola.com/us/SB61 ··· me.html:Certifications DOCSIS® 3.0, 2.0 and 1.1 |
actions · 2014-Sep-26 6:00 pm · (locked) |
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VinceH
Member
2014-Sep-26 6:49 pm
It sure was a crock. Problem solved after escalation to a level 3 tech.
When I signed on to TWC 14 months ago my modem was recorded as a DOCSIS 2.0 modem,so the system limited me to 15/1. I'm now getting 54/5. |
actions · 2014-Sep-26 6:49 pm · (locked) |
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 mackey
Premium Member
join:2007-08-20 |
to VinceH
"Two versions" is BS, but the same thing happened to me back when I had a 6141 - their system thought it was D2 despite it clearly being D3. A quick tech support escalation had mine fixed.
/M |
actions · 2014-Sep-26 8:04 pm · (locked) |
