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lucky644
Premium Member
join:2002-02-04

1 edit

lucky644

Premium Member

[AB] Grandfathered 250mbit upload issues

Hello,

Since over a month ago, my 250mbit plan which had worked flawless, lost half of its upload speed.

15mbit upload has become a stable 7mbit upload.

I complained to shaw about this, they sent out a tech and he replaced the modem, ran some new lines, and removed a 'limiter' (said it had something to do with the house having two suites but the second is not hooked up anymore) and while my DOWNLOAD improved my upload remains locked to 7mbit.

Shaw is telling me this is 'normal' and 'acceptable' which I find hard to believe.

All speed tests are via the modem to the pc with no router.

Any ideas? Anyone from shaw here that could shed some light on this VERY odd situation, because they have basically written me off and dismissed it saying it is fine.

I pull 250mbit down during the day and 220mbit down at night, a solid 7mbit 24 hours a day.

Thanks!

»www.speedtest.net/my-res ··· 36569882


Shaw250
join:2014-07-30

Shaw250

Member

Nothing has changed with my BB250. Just did a speed test and still getting 16.32 up.

Where are you located?

lucky644
Premium Member
join:2002-02-04

lucky644

Premium Member

Edmonton.
Shaw250
join:2014-07-30

Shaw250

Member

Around Medicine Hat my downloads can drop as low as 165mbps but my upload is always consistent at over 16mbps. Just did a speed test at 16.42 up.

I can't see Shaw messing with grandfathered BB250. The upgrades are done and in place. Even node splits as of spring/summer 2014 to fix the issues in my area.

Though I have had BB250 for a long time.
corbin
join:2013-09-13

corbin to lucky644

Member

to lucky644
Pop over to the Shaw community and post a thread so the mods can get your acct info. Then I can take a look. Tell them I sent you.

lucky644
Premium Member
join:2002-02-04

lucky644

Premium Member

Done, thanks!

»community.shaw.ca/thread/16086
lucky644

lucky644 to corbin

Premium Member

to corbin
No luck, guy there told me he doesn't know why.
corbin
join:2013-09-13

corbin

Member

I'm asking them to share your acct info so I can help out.
NinjaAction
join:2007-09-26
Calgary, AB

NinjaAction

Member