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ikonos
Member
2014-Oct-3 7:29 pm
Is Anveo down?We are not able to make any outgoing phone calls using Anveo this afternoon and their website seems to be down as well. Any one know its status? |
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wl08
Member
2014-Oct-3 7:34 pm
me too. can't make phone call, may be system upgrade? |
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to ikonos
I can't log access their website or traceroute to it. |
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arpawocky Premium Member join:2014-04-13 Columbus, OH |
to ikonos
My ( Anveo Direct) DIDs seem to be working just fine. Calls are coming in just fine. |
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to VapourTrails
I would be pissed if this is a system upgrade in the middle of a business day here on west coast. |
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ikonos |
to arpawocky
Our incoming calls are coming through. Can't make outgoing calls. |
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to ikonos
Seems to be back up now. |
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ikonos
Member
2014-Oct-3 7:49 pm
Stewart, thanks for the update and I confirmed it is back up again. Calamity averted |
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anveo Premium Member join:2010-02-08 1 edit |
to ikonos
From Softlayer
Fiber Cut ------------------------- Multiple redundant links between the Datacneter Aggregation Routers (DAR) in WDC01 and the Backbone routers in WDC02 (BBR) are offline. The Networking team is working with the provider to restore service to the affected links as quickly as possible. However, the provider has confirmed that a fiber cut is responsible and are investigating. Due to the reduction in overall network capacity between WDC01 and backbone network, while these links are out of service customers may experience higher than normal network latency and some packet loss from customer server and/or customer virtual server instance in the WDC01 PODs. Traffic between customer servers and customer virtual server instances within WDC01 datacenter is unaffected. ---------------
When softlayer was switching back routes they misrouted from the switch our web portal is using. They corrected the issue and web portal is back online. |
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arpawocky Premium Member join:2014-04-13 Columbus, OH |
to ikonos
said by ikonos:Our incoming calls are coming through. Can't make outgoing calls. Ok, I see what you mean. I just did a test outbound call and got "SIP/2.0 500 Internal Server Error (123)" from Anveo Direct, so failed over the next trunk. |
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Frank C to ikonos
Anon
2014-Oct-3 7:53 pm
to ikonos
No service here in S. Calif. Cannot access anveo.com either. |
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arpawocky Premium Member join:2014-04-13 Columbus, OH |
said by arpawocky:Ok, I see what you mean. I just did a test outbound call and got "SIP/2.0 500 Internal Server Error (123)" from Anveo Direct, so failed over the next trunk. Just retested and confirmed that outbound is back working again. |
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1 edit |
to ikonos
I just placed a successful outgoing call but voicemail is having problems. Messages arrived with delay and after they are deleted WMI on the phone is not reset (still blinking). |
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to anveo
Appreciate the update.
Out of curiosity: What's the point of having multiple redundant links if they all go offline at the same time? |
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anveo Premium Member join:2010-02-08 |
to JoeSchmoe007
power cycle your device so it can re-subscribe for WMI updates |
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to VapourTrails
VapurTrails, It either means redundancy is in name only or whatever supposed to reroute the calls on the working links failed to do so. |
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to anveo
It just stopped blinking by itself. |
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to anveo
During the outage, I was unable to call out. I was quite concerned, as we depend on Anveo for 911 service. Our PBX was set up per your instructions at » www.anveo.com/faq.asp?co ··· asterisk . I noticed that srvlookup was not on and just turned it on. Is that the proper fix? In this outage, would it have failed over to Canada server and allowed a 911 call to work? |
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anveo Premium Member join:2010-02-08 2 edits
2 recommendations |
anveo
Premium Member
2014-Oct-3 8:53 pm
Some versions of Asterisk are not handling dns_srv well ( » www.voip-info.org/wiki/v ··· rvlookup ) and they only pull the first record. So you need to double check what version you have and how it handles DNS_SRV records. as far as this particular Fiber Cut incident; Anveo Voip nodes were not not affected and that is why users were able to receive calls just fine. However, due to fiber cut some Anveo services (including LCR) got cut off the internet. Actually not the Fiber Cut itself has caused the issue but a human error when datacenter's networking engineer was making routing adjustments and has made a routing mistake affecting VLAN switch that our servers in that datacenter are using. It was detected right away and the datacenter was notified to correct the issue. We will setup a secondary LCR service node in our Canadian datacenter so it can take over in cases like this. To answer the second part of your question; in this particular case your 911 would be routed just fine because 911 calls do not require LCR for call routing. |
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MangoUse DMZ and you get a kick in the dick. Premium Member join:2008-12-25 www.toao.net |
to Stewart
said by Stewart:Is that the proper fix? In this outage, would it have failed over to Canada server and allowed a 911 call to work? In my experience Asterisk would not fail over. I suggest you create another peer for Anveo's Canadian PoP and modify your dial plan to use it if your preferred PoP is unreachable. There was a discussion about that some time ago: » [Asterisk] How to do automatic fallback to another trunk in Asterisk? |
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to anveo
said by anveo:We will setup a secondary LCR service node in our Canadian datacenter so it can take over in cases like this. Seems like a pretty big oversight to have other parts of the infrastructure be redundant, then one critical part not be. |
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