Hi chazpaw
,
I sincerely apologize for any mis-communication that you may have experienced on your order. We were able to find you account and show that you placed your order directly online through our website. The order was for our DSL Direct service and not our trueSTREAM service. In areas where trueSTREAM is not available and a client would like dry loop service we can offer them DSL Direct. The process and options between the two services is a bit different. Fortunately most areas have trueSTREAM available though.
The dispatch appointments that are offered on DSL Direct are all day appointments vs the trueSTREAM packages which does have time frame or windows. During the initial launch our site did reflect the shorter windows for DSL Direct in error. That has since been updated. We sincerely apologize for the oversight on that.
With regards to the fees, with DSL Direct a professional installation is required at this time but that professional installation does have a fee a $100 fee associated with it which is displayed and agreed to during the ordering process. We do now also offer the ability to choose if you would like to lease your modem or purchase your modem outright which gives the client the choice of which they prefer.
All of our services do require an automated monthly credit card payment. We don't have an option on the site to choose to opt out as that is a requirement and term of having the service. We find that from a billing perspective that works best for the clients and of course makes the billing and collection process much smoother which is good for both our clients and us.
Sorry again that it didn't work out for you. Happy to help if you would like to give it another try.
Thanks!