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Sam31
join:2013-11-20
Manchester, KY

Sam31

Member

High Ping and Slow Download Speeds

I am located in southeastern KY. Since 2012, I have battle very high ping times and very low speeds. I am paying for 3.0 down. Today , I am receiving .34 down and a ping of 168 ms. This is common. My neighbors are having the same issue. I have called, called, and called again with no results. Anything I can do to get better service?
iowaboy
Premium Member
join:2004-02-28
Fairfield, IA

iowaboy

Premium Member

keep trying and complaining. Hopefully someone will find the reason for the low speeds and get it fixed. But!!! many of us have looked and some changed to a different provider if available. My connection was great, even though it was half of what I was told I would receive for about 7 months then all heck broke lose. I still have the DSL but paid for a line to be extended for cable internet.

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream to Sam31

Premium Member

to Sam31
Thank you for contacting Windstream about your service. We apologize that you are experiencing latency. If you would like us to investigate,please send us a PM with the phone number your DSL service is under or post on our Direct Support Forum »Windstream Direct. We will take a look and be in touch.

Sharon
Specialist II
Broadband Tier II