bbfoot join:2009-07-08 Valdosta, GA |
bbfoot
Member
2014-Oct-19 1:20 pm
[GA] Non-motorola modem having frequent resetsI have a cisco DPC3008 that is also frequently resetting itself. Signal appears to be bouncing all around.
About
Model: Cisco DPC3008 Vendor: Cisco Hardware Revision: 1.0 MAC Address: xx:xx:xx:xx:xx:xx Bootloader Revision: 2.3.1_R3 Current Software Revision: d3000-c2000r5592-140129a-TEST Firmware Name: d3000-c2000r5592-140129a-TEST.bin Firmware Build Time: Feb 6 10:34:10 2014 Cable Modem Status: Operational
Cable Modem State
DOCSIS Downstream Scanning: Completed DOCSIS Ranging: Completed DOCSIS DHCP: Completed DOCSIS TFTP: Completed DOCSIS Data Reg Complete: Completed DOCSIS Privacy: Disabled
Downstream Channels
Power Level: Signal to Noise Ratio: Channel 1: -6.7 dBmV 38.6 dB Channel 2: -5.6 dBmV 39.3 dB Channel 3: -5.7 dBmV 38.6 dB Channel 4: -4.9 dBmV 39.4 dB Channel 5: -3.9 dBmV 39.0 dB Channel 6: -4.0 dBmV 39.4 dB Channel 7: 0.0 dBmV 0.0 dB Channel 8: 0.0 dBmV 0.0 dB
Upstream Channels
Power Level: Channel 1: 50.5 dBmV Channel 2: 52.2 dBmV Channel 3: 0.0 dBmV Channel 4: 0.0 dBmV |
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bbfoot |
bbfoot
Member
2014-Oct-19 2:42 pm
Should also note that about 2 weeks ago we had some major telephone pole work about 3 blocks upstream from my location, I bet the phone company fubar-ed the cable company's stuff. |
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bbfoot |
bbfoot
Member
2014-Oct-19 4:44 pm
About
Model: Cisco DPC3008 Vendor: Cisco Hardware Revision: 1.0 MAC Address: xx Bootloader Revision: 2.3.1_R3 Current Software Revision: d3000-c2000r5592-140129a-TEST Firmware Name: d3000-c2000r5592-140129a-TEST.bin Firmware Build Time: Feb 6 10:34:10 2014 Cable Modem Status: Operational
Cable Modem State
DOCSIS Downstream Scanning: Completed DOCSIS Ranging: Completed DOCSIS DHCP: Completed DOCSIS TFTP: Completed DOCSIS Data Reg Complete: Completed DOCSIS Privacy: Disabled
Downstream Channels
Power Level: Signal to Noise Ratio: Channel 1: -7.0 dBmV 38.4 dB Channel 2: -5.9 dBmV 39.0 dB Channel 3: -6.0 dBmV 38.6 dB Channel 4: -5.2 dBmV 39.1 dB Channel 5: -4.1 dBmV 39.0 dB Channel 6: -4.3 dBmV 39.1 dB Channel 7: 0.0 dBmV 0.0 dB Channel 8: 0.0 dBmV 0.0 dB
Upstream Channels
Power Level: Channel 1: 51.2 dBmV Channel 2: 51.2 dBmV |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
to bbfoot
I do see that the down stream power between the channels has a high variance. These signals need to be closer together and preferably not lower than -5db. Is there a splitter on this line to the modem? |
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bbfoot join:2009-07-08 Valdosta, GA |
bbfoot
Member
2014-Oct-19 7:40 pm
Powered splitter AFTER the tap (cable to modem is brand new run from tap, 2 years old or so).
About
Model: Cisco DPC3008 Vendor: Cisco Hardware Revision: 1.0 MAC Address: xx Bootloader Revision: 2.3.1_R3 Current Software Revision: d3000-c2000r5592-140129a-TEST Firmware Name: d3000-c2000r5592-140129a-TEST.bin Firmware Build Time: Feb 6 10:34:10 2014 Cable Modem Status: Operational
Cable Modem State
DOCSIS Downstream Scanning: Completed DOCSIS Ranging: Completed DOCSIS DHCP: Completed DOCSIS TFTP: Completed DOCSIS Data Reg Complete: Completed DOCSIS Privacy: Disabled
Downstream Channels
Power Level: Signal to Noise Ratio: Channel 1: -8.2 dBmV 37.8 dB Channel 2: -7.1 dBmV 38.6 dB Channel 3: -7.1 dBmV 38.1 dB Channel 4: -6.3 dBmV 38.6 dB Channel 5: -5.1 dBmV 38.5 dB Channel 6: -5.2 dBmV 38.6 dB Channel 7: 0.0 dBmV 0.0 dB Channel 8: 0.0 dBmV 0.0 dB
Upstream Channels
Power Level: Channel 1: 52.0 dBmV Channel 2: 53.5 dBmV |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
If there are not any splitters, extenders or other adapters that would be easily bypassed or replaced to test the signal levels then I would recommend I get a technician out there for you to further troubleshoot this and get it resolved. May I get that setup for you? |
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bbfoot join:2009-07-08 Valdosta, GA 1 edit |
bbfoot
Member
2014-Oct-20 12:49 pm
About
Model: Cisco DPC3008 Vendor: Cisco Hardware Revision: 1.0 MAC Address: xx Bootloader Revision: 2.3.1_R3 Current Software Revision: d3000-c2000r5592-140129a-TEST Firmware Name: d3000-c2000r5592-140129a-TEST.bin Firmware Build Time: Feb 6 10:34:10 2014 Cable Modem Status: Operational
Cable Modem State
DOCSIS Downstream Scanning: Completed DOCSIS Ranging: Completed DOCSIS DHCP: Completed DOCSIS TFTP: Completed DOCSIS Data Reg Complete: Completed DOCSIS Privacy: Disabled
Downstream Channels
Power Level: Signal to Noise Ratio: Channel 1: -9.1 dBmV 38.2 dB Channel 2: -10.3 dBmV 37.5 dB Channel 3: -9.0 dBmV 37.8 dB Channel 4: -8.0 dBmV 38.5 dB Channel 5: -6.2 dBmV 38.8 dB Channel 6: -6.1 dBmV 39.0 dB Channel 7: 0.0 dBmV 0.0 dB Channel 8: 0.0 dBmV 0.0 dB
Upstream Channels
Power Level: Channel 1: 0.0 dBmV Channel 2: 53.0 dBmV Channel 3: 0.0 dBmV Channel 4: 0.0 dBmV |
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bbfoot |
to MediacomChad
Well I won't be able to have anyone meet them for at least a week, so maybe we can get it scheduled for Friday, October 31st? Unless they can commit to an after 5PM window... |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
Send me an IM and I will be happy to let you know what date and time is available after 5. |
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