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hayduke4
join:2014-01-09
United State

hayduke4

Member

undeliverable webmail

Suddenly mail I send from outlook.com is coming back as undeliverable and I can't get Microsoft to tell me why. Any help would be appreciated. I think I've removed all personal info from this header.

x-store-info:D6taffyBScEUZsL+ZXbbDoZx0yi5SZysd05Gjmb7XOgQecEwYNyA3/BmET04atSvviOxWPBs2QE+L1LAbQUkSmObCFg2OpL1Zemhfcel+DnURsAjkw9dyf+/eoXYx3dKs1PvZXsPMJ0=
Authentication-Results: hotmail.com; spf=none (sender IP is 134.170.2.216; identity alignment result is pass and alignment mode is relaxed) smtp.helo=BLU004-WSS1S1.hotmail.com; dkim=none (identity alignment result is pass and alignment mode is relaxed) header.d=mail.hotmail.com; x-hmca=none header.id=postmaster@mail.hotmail.com
X-SID-PRA: postmaster@mail.hotmail.com
X-AUTH-Result: NONE
X-SID-Result: NONE
X-Message-Delivery: Vj0xLjE7RD0wO0dEPTA7U0NMPTk7bD0xO3VzPTE=
X-Message-Info: wjTPN9XlLm4tvSJu5oFzeXDfmSjbh60euXRCxRED05Nazq4nuAjHAQckNUyS2Gk1oZ9grH3iA9Imd0a2S4 BcxqXtZmO1Q2kdVSCKpkJFqa6XVNzohyDCtLaKTaT+iqvKQZ+ZsfX3tfduJ+DopwD8O0zij4eeJZmP
Received: from BLU004-WSS1S1.hotmail.com ([134.170.2.216]) by BAY004-MC5F5.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.22712);
Sat, 1 Nov 2014 05:21:11 -0700
From: postmaster@mail.hotmail.com
To: xxxx@outlook.com
Date: Sat, 1 Nov 2014 05:21:10 -0700
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="9B095B5ADSN=_01CFF3C70AC76D6E00016AFABLU004?WSS1S1.ho"
X-DSNContext: 7ce717b1 - 1160 - 00000002 - 00000000
Message-ID:
Subject: Delivery Status Notification (Failure)
Return-Path:
X-OriginalArrivalTime: 01 Nov 2014 12:21:11.0456 (UTC) FILETIME=[52946A00:01CFF5CE]

This is a MIME-formatted message.
Portions of this message may be unreadable without a MIME-capable mail program.

--9B095B5ADSN=_01CFF3C70AC76D6E00016AFABLU004?WSS1S1.ho
Content-Type: text/plain; charset=unicode-1-1-utf-7

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

xxxx@outlook.com

--9B095B5ADSN=_01CFF3C70AC76D6E00016AFABLU004?WSS1S1.ho
Content-Type: message/delivery-status

Reporting-MTA: dns;BLU004-WSS1S1.hotmail.com
Received-From-MTA: dns;BLU184-W69
Arrival-Date: Sat, 1 Nov 2014 05:21:09 -0700

Final-Recipient: rfc822;xxx@outlook.com
Action: failed
Status: 5.6.2
Diagnostic-Code: smtp;554 5.6.2 Delivery SMTP Error. Command: 3. Response: 535 5.0.0 Authentication Failed
. Type=1 (-798154547:817:-2147418113)

--9B095B5ADSN=_01CFF3C70AC76D6E00016AFABLU004?WSS1S1.ho
Content-Type: message/rfc822

Received: from BLU184-W69 ([134.170.2.215]) by BLU004-WSS1S1.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.22751);
Sat, 1 Nov 2014 05:21:09 -0700
X-TMN: [JZxLz0eVpeDSertDqC07XSDViAFMgTVP]
Message-ID:
Return-Path: xxx@outlook.com
Content-Type: multipart/alternative;
boundary="_6a331c5f-9473-4e44-b31d-f31104490437_"
Reply-To:
From: xxx
To: xxx
Subject: test
Date: Sat, 1 Nov 2014 07:21:08 -0500
Importance: Normal
MIME-Version: 1.0
X-OriginalArrivalTime: 01 Nov 2014 12:21:09.0282 (UTC) FILETIME=[5148B020:01CFF5CE]

--_6a331c5f-9473-4e44-b31d-f31104490437_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

test =

--_6a331c5f-9473-4e44-b31d-f31104490437_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

 =3Btest

=

--_6a331c5f-9473-4e44-b31d-f31104490437_--

--9B095B5ADSN=_01CFF3C70AC76D6E00016AFABLU004?WSS1S1.ho--

norwegian
Premium Member
join:2005-02-15
Outback

norwegian

Premium Member

The IP you are sending to is blocked by the ISP?

The only other thing there might be the TLS handshake isn't authenticating to allow the transmission?
As it is web mail, what browser are you using, and can you check what is set for TLS1.0. 1.1. 1.2?

»www.outlook-apps.com/out ··· ettings/

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA
TP-Link TD-8616
Asus RT-AC66U B1
Netgear FR114P

NormanS to hayduke4

MVM

to hayduke4
This is the interesting part:
Final-Recipient: rfc822;xxx@outlook.com
Action: failed
Status: 5.6.2
Diagnostic-Code: smtp;554 5.6.2 Delivery SMTP Error. Command: 3. Response: 535 5.0.0 Authentication Failed
 

At first glance, it looks like a bad password. But if you are logged in to the Webmail account, that doesn't seem to make sense.

An Internet search turned up:

»duckduckgo.com/?t=ous&q= ··· TP+Error

The result which seems the closest match to your problem:

»answers.microsoft.com/en ··· b9d96505

I don't understand the OP's explanation in that post, though.
hayduke4
join:2014-01-09
United State

hayduke4

Member

I'm using Windows 7, IE 11 & Firefox. Can't remember which browser I was using when the problem started. TLS 1.0, 1.1, & 1.2 are checked in Internet Options. I can't remember how to find those settings in Firefox though. The only thing I can figure is two friends had sent me about a dozen emails and I replied to them one after another real fast and maybe I made outlook.com think I was a spammer?

NormanS, I don't understand what you mean by "I don't understand the OP's explanation in that post..."

Appreciate you guys trying to help,
hayduke
hayduke4

hayduke4 to norwegian

Member

to norwegian
Think I found they info you requested in Firefox. Typed about:config in address bar, searched for "tls" and found:
security.tls.version.max value set to 3
security.tls.version.min value set to 1
services.sync.prefs.sync.security.tls.version.max value set true
services.sync.prefs.sync.security.tls.version.min set true.

thanks,
hayduke

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA
TP-Link TD-8616
Asus RT-AC66U B1
Netgear FR114P

NormanS to hayduke4

MVM

to hayduke4
said by hayduke4:

I don't understand what you mean by "I don't understand the OP's explanation in that post..."

Sorry; I was referring to the OP in the second link. His explanation for his solution was rather convoluted.

norwegian
Premium Member
join:2005-02-15
Outback

norwegian to hayduke4

Premium Member

to hayduke4
Thanks for posting that info.
security.tls.version.min value set to 1
When reading the recent topic on Firefox and SSL 3 the post by Chubbzie mentions that set to 1 will stop SSL 3.

Now looking up the settings via the link above to Outlook.com you find this:

Advanced tab – Server Port Numbers:
Incoming server (POP3): port 995 – you must also mark the box “this server requires an encrypted connection (SSL)"

Even though this is for setting up in a mail client, the fact it does use SSL 3, may suggest it is breaking the chain in Firefox for the web-client in your browser.

Does it still error if you load the web mail in IE, as it still has SSL 3 set as active unless you have changed the settings?
Did you apply this SSL plug in everyone is talking about for Firefox?
You haven't changed any settings, mail client or anything else recently that coincided with the email failing?
hayduke4
join:2014-01-09
United State

hayduke4

Member

The problem exists using both browsers.
I haven't changed any og IE's tls options from above post.
No, I don't have the SSL plugin.
No I haven't changed any outlook.com settings either.
I was simply replying to emails and suddenly they started coming back as "undeliverable".
Probably not related but I've found something weird in Firefox. I have a plug in called OpenH264 Video Codec provided by Cisco Systems, Inc 1.1. I didn't install that (at least not on purpose). I'd read that anytime you got a popup or message saying you needed to download this or that codec to run the other way as quick as possible.
I also tried sending mail using IE with no addons and it still came back "undeliverable".

Thanks,
hayduke
hayduke4

hayduke4

Member

I forgot to mention the problem seems limited to that one outlook.com account. A second account works as expected - no problems sending mail which would seem to point to a setting in the account with the problem but for the life of me I can't see anything different in settings between the two accounts.

dib22
join:2002-01-27
Kansas City, MO

dib22

Member

You might try reporting it to:

msnhst@microsoft.com

It sounds to me like the server segment that the outlook address you are trying to reach resides on is malfunctioning (or the server segment you are on is).

Be sure to include the headers (just paste em in so they can see that webmail is kicking out a "Diagnostic-Code: smtp;554 5.6.2 Delivery SMTP Error. Command: 3. Response: 535 5.0.0 Authentication Failed").
hayduke4
join:2014-01-09
United State

1 recommendation

hayduke4

Member

Thank you.
But just as suddenly and mysteriously as the problem appeared it seems to have gone. I just tried again and was able to send email from the problem account to my second account and send an email to my phone. Looking at the headers from the undeliverable email(s) this was a Microsoft problem though, Microsoft was the one saying the email was undeliverable, correct?

Thanks again for everyone's help,
hayduke

dib22
join:2002-01-27
Kansas City, MO

dib22

Member

said by hayduke4:

Looking at the headers from the undeliverable email(s) this was a Microsoft problem though, Microsoft was the one saying the email was undeliverable, correct?

Since you were sending it from the outlook webmail interface, yes it was a microsoft problem. Had you been sending it from a client of some sort (outlook, thunderbird, etc) then it would have most likely been an incorrect password or username in the outgoing mail authentication settings.

norwegian
Premium Member
join:2005-02-15
Outback

norwegian to hayduke4

Premium Member

to hayduke4

Glad to hear it is sorted, just a glitch at Outlook.com then.
hayduke4
join:2014-01-09
United State

hayduke4 to dib22

Member

to dib22
Thanks dib22
The error message was so vague I wasn't sure I was understanding it . Basically it said "Can't deliver your email but don't know why". Microsoft needs to work on those error messages some.

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA

NormanS

MVM

There is nothing "vague" about, "Authentication Failed". Incorrect, maybe, but not vague.
hayduke4
join:2014-01-09
United State

hayduke4

Member

I'm still learning, I thought "Diagnostic-Code: smtp;554 5.6.2 Delivery SMTP Error." was the relevant part of the error code. I don't understand, if "authentication Failed" means my username/password weren't being recognized how I was able to log in and even compose an email? It recognized me enough to let me log in to my email but not send any?

hayduke

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA

NormanS

MVM

Why I called it "wrong", not "vague". I think also why others focused on the TLS settings.
hayduke4
join:2014-01-09
United State

hayduke4

Member

Not doubting you just trying to understand and learn. Authentication failed does mean the problem was with my password and/or username right? So between the time I logged into my mail and tried to send one something went on with my password and/or username?

Thanks for helping me with this,
hayduke

norwegian
Premium Member
join:2005-02-15
Outback

1 edit

norwegian

Premium Member

said by hayduke4:

Not doubting you just trying to understand and learn. Authentication failed does mean the problem was with my password and/or username right? So between the time I logged into my mail and tried to send one something went on with my password and/or username?

Thanks for helping me with this,
hayduke

Authentication failure in that sense is for something other than your log-in information.
Authentication failures for log-in would be for a local email client on your computer that pulls down your mail, or if you could not get in at all to your web-mail.

Where I was going with the TLS/SSL, was the actual handshake between your browser and the web sever of Outlook, although you would expect to see a lot more not happening including trying to sign in and it failing too.
With everything going on with SSL at present, it doesn't hurt to check as some get carried away applying patches not realizing the affect it might have.

Looks like a simple process of authentication at Outlook.com didn't happen, bad database, server needed rebooting, there could be numerous things why half of your web client was working and why the other half wasn't.
hayduke4
join:2014-01-09
United State

hayduke4

Member

Ok. Thanks for the info.