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Maxx2006
join:2013-02-02
Guelph, ON

Maxx2006 to TSI Jonathan

Member

to TSI Jonathan

Re: [Cable] Slow speeds

I have posted in the direct.

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom to TSI Keith

Premium Member

to TSI Keith
said by TSI Keith:

Sorry Teddy.

Bwah hah ha! You don't play QuakeLive do you?
Meljin
join:2010-09-12
London, ON

Meljin to Maxx2006

Member

to Maxx2006
I am noticing a speed reduction as well being on the 60/10 package:

»www.speedtest.net/my-res ··· 46899941

I am not sure if this just afternoon volume usage or something else...
jmurugan
join:2010-10-07
canada

jmurugan to Velocity

Member

to Velocity
Netflix has been pretty bad for me tonight and yesterday night. First, I thought it was WiFi congestion (chromecast) but then when I switched to PS3 (wired), same issues prevailed. Did not see any Netflix issues mentioned on Twitter, so I'm wondering if it's the stuff being talked about in this thread.

Maxx2006
join:2013-02-02
Guelph, ON

Maxx2006

Member

Are you on R cable? Mine was fine around 8 pm last night slowed again for a few minutes then stayed okay through the rest of the evening.
IDatGuyI
join:2005-01-31
Toronto, ON

IDatGuyI

Member

anyone else getting ping fluctuations tonight?

I was playing counter strike and the ping was wildly jumping from 50 up to 150.

I was rubber-banding all over the place in game.

I did a pingtest and it is showing at minimum a 20ms jitter on the connection.

I should add that speedtest is giving me 25 down / 2 up which is my perfect speed...ping is just all over the place

Maxx2006
join:2013-02-02
Guelph, ON

Maxx2006

Member

I was getting some high pings earlier. Try posting here »/fo ··· avdirect Teksavvy's ping tool is here »help.teksavvy.com/hc/en- ··· est-Tool
IDatGuyI
join:2005-01-31
Toronto, ON

IDatGuyI

Member

thanks for the link...didn't know they had this. I was always getting all the info manually

I have had an ongoing thread in the direct forum for a few months...was just posting here as well to see if anyone was having similar issues.
suolin8
join:2013-06-10

suolin8 to TSI Andre

Member

to TSI Andre
said by TSI Andre:

Hi there.

I recommend reading the last couple of days of posts on this thread. Marc chimed in with an estimated ETA and there is some talks on this thread with what exactly is causing this issue.

Regards,

Andre

It's not like I mentioned my slowdowns happen outside of regular congestion hours or anything. Turns out the issue is actually with the power levels.
Maedros
join:2008-04-01

Maedros to Velocity

Member

to Velocity


bullshit..

9 pm and this is what i get
sakraycore
join:2008-01-08
Scarborough, ON

sakraycore

Member

9:53PM

Just horrible

Expand your moderator at work

Maxx2006
join:2013-02-02
Guelph, ON

Maxx2006 to sakraycore

Member

to sakraycore

Re: [Cable] Slow speeds

My speeds are somewhat slower my pings are a lot higher tonight.

Packet Loss
Packet Loss
Premium Member
join:2005-06-12
Guelph, ON

Packet Loss to Velocity

Premium Member

to Velocity
vCable... I'm getting high latency at random moments. Weird.

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Like outside of peak as well?
sakraycore
join:2008-01-08
Scarborough, ON

sakraycore

Member

Hopefully this is temporary:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sakray>tracert diablo3.com

Tracing route to diablo3.com [12.129.242.30]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms unknown [192.168.1.1]
2 30 ms 16 ms 17 ms 10.126.128.1
3 421 ms 199 ms 19 ms 209.148.245.1
4 385 ms 375 ms 563 ms 69.63.248.201
5 973 ms 735 ms 429 ms ae0_2140-bdr04-tor.teksavvy.com [69.196.136.132]

6 11 ms 880 ms 693 ms ix-0-0-2-0.tcore1.TNK-Toronto.as6453.net [64.86.
33.21]
7 34 ms 1333 ms 874 ms if-2-2.tcore2.TNK-Toronto.as6453.net [64.86.33.9
0]
8 134 ms 1133 ms 998 ms if-8-2.tcore1.CT8-Chicago.as6453.net [66.110.48.
2]
9 45 ms 75 ms 526 ms if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.
1]
10 714 ms 359 ms 664 ms 64.86.79.42
11 456 ms 338 ms 636 ms cr1.cgcil.ip.att.net [12.122.133.162]
12 74 ms 280 ms 1162 ms cr2.dvmco.ip.att.net [12.122.31.85]
13 86 ms 683 ms 207 ms cr1.slkut.ip.att.net [12.122.30.25]
14 1808 ms 489 ms 127 ms cr2.la2ca.ip.att.net [12.122.30.30]
15 536 ms 1485 ms 2233 ms gar5.lsrca.ip.att.net [12.122.85.33]
16 511 ms 83 ms 486 ms 12-122-254-226.attens.net [12.122.254.226]
17 101 ms 370 ms 117 ms mdf001c7613r0004-gig-12-1.lax1.attens.net [12.12
9.193.246]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * ^C
C:\Users\sakray>^X^A

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

New 10gig link has been turned up with 10gig of CBB increase. This should solve all related issues.

There is another one coming at the end of the month as well.

mazhurg
Premium Member
join:2004-05-02
Brighton, ON

mazhurg

Premium Member

I think you just broke it....

I can't seem to connect (time outs) or extremely slow suddenly.... ie as of a few minutes ago...)

...nm, it's back and working fine.

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

k. good. the idea was to fix it.. not break it hehe
sakraycore
join:2008-01-08
Scarborough, ON

sakraycore

Member

@Marc it's better, but not anywhere near satisfactory. For gaming, the 2nd and 3rd hop must be around ~10ms. Otherwise the latency spikes will get you killed.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sakray>ping 192.168.1.1 -n 10

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Users\sakray>tracert diablo3.com

Tracing route to diablo3.com [12.129.242.30]
over a maximum of 30 hops:

1 1 ms 1ms 1 ms unknown [192.168.1.1]
2 249 ms 16 ms 16 ms 10.126.128.1
3 111 ms 31 ms 11 ms 209.148.245.1
4 100 ms 6 ms 27 ms 69.63.248.201
5 9 ms 71 ms 33 ms ae0_2140-bdr04-tor.teksavvy.com [69.196.136.132]

6 53 ms 50 ms 13 ms ix-0-0-2-0.tcore1.TNK-Toronto.as6453.net [64.86.
33.21]
7 51 ms 36 ms 49 ms if-2-2.tcore2.TNK-Toronto.as6453.net [64.86.33.9
0]
8 186 ms 113 ms 139 ms if-8-2.tcore1.CT8-Chicago.as6453.net [66.110.48.
2]
9 609 ms 70 ms 69 ms if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.
1]
10 685 ms 325 ms 35 ms 64.86.79.42
11 301 ms 195 ms 85 ms cr1.cgcil.ip.att.net [12.122.133.162]
12 165 ms 114 ms 115 ms cr2.dvmco.ip.att.net [12.122.31.85]
13 184 ms 215 ms 137 ms cr1.slkut.ip.att.net [12.122.30.25]
14 81 ms 129 ms 142 ms cr2.la2ca.ip.att.net [12.122.30.30]
15 145 ms 239 ms 464 ms gar5.lsrca.ip.att.net [12.122.85.33]
16 238 ms 121 ms 177 ms 12-122-254-226.attens.net [12.122.254.226]
17 203 ms 214 ms 101 ms mdf001c7613r0004-gig-12-1.lax1.attens.net [12.12
9.193.246]
18 * * * Request timed out.
19 *
i_pk_pjers_i
join:2007-04-20
none

i_pk_pjers_i to TSI Marc

Member

to TSI Marc
said by TSI Marc:

New 10gig link has been turned up with 10gig of CBB increase. This should solve all related issues.

There is another one coming at the end of the month as well.

Any plans for extra links for DSL? I'm not having any issues, I'm just wondering.

digiwth
join:2012-09-21
SmartRG SR808ac
Asus RT-AC86
SmartRG SR505N

digiwth to sakraycore

Member

to sakraycore
If you're getting 250ms to the CMTS, and 100ms+ within Teksavvy's network, you might want to check your signals, there is probably something else wrong.

Also doing a traceroute to diablo3.com is somewhat useless, as the game servers are different than their web servers. For a bit more accurate path to the game check out »us.battle.net/support/en ··· aceroute

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc to i_pk_pjers_i

Premium Member

to i_pk_pjers_i
There are no capacity issues anywhere other than with them.

We have lots of capacity on DSL, plenty on the way too.
sakraycore
join:2008-01-08
Scarborough, ON

4 edits

sakraycore to digiwth

Member

to digiwth
My bad just had to reset the modem.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sakray>tracert diablo3.com

Tracing route to diablo3.com [12.129.242.30]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms unknown [192.168.1.1]
2 7 ms 8 ms 17 ms 10.126.128.1
3 9 ms 10 ms 12 ms 209.148.245.1
4 13 ms 11 ms 10 ms 69.63.248.201
5 13 ms 9 ms 9 ms ae0_2140-bdr04-tor.teksavvy.com [69.196.136.132]

6 12 ms 10 ms 13 ms ix-0-0-2-0.tcore1.TNK-Toronto.as6453.net [64.86.
33.21]
7 25 ms 27 ms 32 ms if-2-2.tcore2.TNK-Toronto.as6453.net [64.86.33.9
0]
8 23 ms 21 ms * if-8-2.tcore1.CT8-Chicago.as6453.net [66.110.48.
2]
9 * 23 ms * if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.
1]
10 23 ms 22 ms 24 ms 64.86.79.42
11 78 ms 79 ms 79 ms cr1.cgcil.ip.att.net [12.122.133.162]
12 76 ms 78 ms 75 ms cr2.dvmco.ip.att.net [12.122.31.85]
13 75 ms 78 ms 78 ms cr1.slkut.ip.att.net [12.122.30.25]
14 78 ms 79 ms 79 ms cr2.la2ca.ip.att.net [12.122.30.30]
15 * *

Sorry Marc.

3:54 PM:



Not peak but still good to see.
Webslinger
Premium Member
join:2004-05-01

2 edits

Webslinger

Premium Member

Is there some remaining load balancing that needs to be done?
Fayth
join:2013-04-04
London, ON

1 edit

Fayth to Velocity

Member

to Velocity
I'm still having issues. Fine up until peak, now streams are being really choppy.

Also, webpages are being unbearably slow to load.

CoolB
@teksavvy.com

CoolB to Webslinger

Anon

to Webslinger
SO they had this issue for months and now i got a email saying that they are going to increase my internet bill??!?!?!? and the only thing they are upgrading is the usage. SUCH A JOKE! Done with all the crap. They might of been good but this is just getting ridiculous now.
aserwatuk
join:2015-01-15
Canada

aserwatuk to Velocity

Member

to Velocity
I'm jumping in on this thread.

Every day for the last week my connection becomes completely unusable between 6:30am and 8:00am and then again at some point between 8pm and 10pm for about 20 minutes.

I'd tell you how slow the speed is... but the connection is dropping so many packets I can't actually run a speed test... they error out.

There's a tech coming out Saturday because my signals are "out of whack"

Forward Path:
Channel Frequency Power SNR BER Modulation
1 657.0 MHz -5.6 dBmV 37.1 dB 0.000 % 256 QAM
2 615.0 MHz -5.1 dBmV 37.9 dB 0.000 % 256 QAM
3 621.0 MHz -5.5 dBmV 38.3 dB 0.000 % 256 QAM
4 633.0 MHz -5.8 dBmV 38.0 dB 0.000 % 256 QAM
5 639.0 MHz -5.9 dBmV 37.5 dB 0.000 % 256 QAM
6 645.0 MHz -5.7 dBmV 37.4 dB 0.000 % 256 QAM
7 651.0 MHz -6.0 dBmV 36.8 dB 0.000 % 256 QAM
8 663.0 MHz -5.9 dBmV 36.7 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
3 23.7 MHz 27.0 dBmV 64 QAM
1 38.6 MHz 28.5 dBmV 64 QAM
2 30.6 MHz 28.0 dBmV 64 QAM
0 0.0 MHz 17.3 dBmV QPSK

I'm not sure I buy in to the signals being the cause...

TSI TNC
TSI TNC
Premium Member
join:2012-10-23
Chatham, ON

2 edits

TSI TNC

Premium Member

Edited..

I missed that you already have a dispatch for your signal issue.
This is a very common cause of slow speeds.

the specifications are:
Modem Rx Power: range of -10 dBmV to +10 dBmV
Modem SNR: greater than or equal to +25 dB
Modem Tx Power: +35 dBmV to +51 dBmV.

If the signal isn't loud enough, the other device won't be hearing whats being transmitted, if it can't hear it it drops the packet.
aserwatuk
join:2015-01-15
Canada

aserwatuk

Member

Is it possible that the low signal would cause the slowness only during peak periods?

As a side note. My speeds were perfect this morning for the first time in a long time.