I received an alert to this topic. I have received no assurances through official Comcast communication that anyone other than those listed in
this FAQ entry are authorized to support Comcast customers on this site officially.
I can't assure you that thecw
has been authorized by Comcast to support their customers here, no can I explain how thecw
is able to determine who you are to this degree without you giving your account details including modem MAC, if "he" even can.
I'm guessing, if that post is accurate and "he" has access to data on the speed test servers, "he" might be able to determine your IP address and, with enough access to the Comcast account info, be able to view signals, boot file, etc.
As a customer, this makes me very nervous. I won't be using the Comcast speed test servers because of it.
I am going to close this topic. Everyone else should probably think about it and determine what they want to do.
I will contact authorized Comcast support folks who frequent this forum, see if they wish to comment. If so, I may open this topic again.