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mariod
Member
2014-Nov-4 3:06 pm
[VOD] On Demand System Problem; Charging for All ShowsNo one seems to know what the issue is, but many many folks are having this problem since yesterday. For instance, HBO subscribers are being told by On Demand that they must add a subscription to view HBO content, and free content is being listed as "Buy" though there are no prices.
Just a thread here for info if anyone has it and for people to see this is not a unique situation instead of starting 20 new threads. |
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Tyler join:2010-06-04 North East, PA |
Tyler
Member
2014-Nov-4 3:15 pm
[VOD] Re: On Demand System Problem; Charging for All ShowsI had this issue back when I first got X1, it had to do with the wrong codes on my account. I haven't checked to see if the issue kicked up again after the issues over the weekend. |
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to mariod
I'm in the Philly area and they are currently migrating the billing system which is causing all sorts of issues. I know there are a ton of X1 problems today due to the billing system. I don't have an X1 box, but since the billing change, my neighbors and I are also seeing the "buy" issue on several On Demand categories that were free yesterday.
Why am I not surprised that the billing switchover is causing issues? I'm just concerned that this is only the beginning of the billing/account problems and will see more issue once the new bills are finally released with all sorts pricing / package errors listed. |
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rody_44 Premium Member join:2004-02-20 Quakertown, PA |
rody_44
Premium Member
2014-Nov-4 9:07 pm
The philly region covers the whole freedom region being converted. For the first time i can ever remember, comcast is late billing me. Its not just the billing system. Its the whole shit and kabootle being changed over. |
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said by rody_44:... For the first time i can ever remember, comcast is late billing me. ... They're not "late" billing you, just changing your billing date: » [Bill] Upcoming Billing Changes - Be Alert - Account Numbers Changing |
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rody_44 Premium Member join:2004-02-20 Quakertown, PA |
rody_44
Premium Member
2014-Nov-6 11:06 am
No they are late billing me and thousands of other people. |
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to mariod
Re: [VOD] On Demand System Problem; Charging for All ShowsI have an "old fashioned" Motorola DVR with a package that includes HBO and just checked HBO On Demand and movies show free. No problem here. |
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to Brocktoon
Re: [VOD] Re: On Demand System Problem; Charging for All ShowsI am also in Philly, and am also having On Demand issues. I have NFL Network, but the box tells me a subscription is required to view. Duh. It says "Buy", but no price listed. It keeps telling me to "Upgrade your cable service". I was just on hold for a half hour but got tired of waiting so I hung up. |
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