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Xinef
join:2007-07-17
North York, ON

Xinef

Member

[DSL] Tech install today, but cannot connect

Tech just completed his install, tested the line and said that I was getting perfect rates and ping, but when connecting to a computer, it is not detecting an IP. I tried to setup a new connection on my laptop using PPPOE, but am getting an error with the device.

Do I need to wait until tomorrow for it to be activated? I used the login credentials provided in the email I received, but the email also indicated that the modem should be preconfigured.

Start Sam
join:2014-01-21
London, ON

Start Sam

Member

Taking a look at your account and order right now.

But no you don't need to wait until the next day. That's only if a trouble ticket to Bell is necessary.
Start Sam

Start Sam to Xinef

Member

to Xinef
You're order is still sitting in dispatched status.

What's the DSL light on the SmartRG doing?
Xinef
join:2007-07-17
North York, ON

Xinef

Member

It's solid green, blinks sometimes

Start Sam
join:2014-01-21
London, ON

Start Sam

Member

Solid is good, it blinking is not.

I'm going to PM you a few things to try out.
Xinef
join:2007-07-17
North York, ON

Xinef

Member

Sent PM back, but I just realized something. During the purchase, I did note to set Modem using Bridge Mode. Could that possibly be why? As I will be using a separate router, but right now I am trying to connect directly to my Laptop.

Start Sam
join:2014-01-21
London, ON

Start Sam

Member

The bridge mode is why you won't get an IP address from the modem.

It won't stop you from connecting however.