Hello V_,
Thank you for the message. We would be more than happy to take a look at your account and see what is happening with your DSL service. Intermittent sync issues can sometimes be harder to fix as they are intermittent. I have attempted to access your account with your handle however have been unable to locate it.
To be able to better assist you with your questions I would like to look at your account and see what you subscribe to, check your line stats etc. Would you be able to post your account details in the Direct Forum »
/fo ··· avdirect so we can further assist you with your inquiry?
Thank you,
TSI-Ashleigh