NetFixerFrom My Cold Dead Hands Premium Member join:2004-06-24 The Boro Netgear CM500 Pace 5268AC TRENDnet TEW-829DRU
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NetFixer
Premium Member
2014-Nov-6 9:12 pm
My previous experiences with ordering DSL service without POTS voice service is that if their database indicates that there is an existing wire pair to your dmarc (NID), they won't even bother to schedule a tech to look at the NID or the pedestal for a DSL self install. The customer is given a date on which the circuit is expected to be active, and if it works, it works. If it doesn't work, then you would have to schedule a service call to fix the line problem (for which you may or may not be billed, depending on the reason for the failure). In my case (on two separate occasions), the problem was the physical wiring connection work in the CO had not been performed (even though it had been reported as being done), and I was not charged for the service calls. |
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For Uverse, a customer self install is tech only does outside work, verify signal at closest point available. If your NID is in the basement, tech would verify at the terminal, and done.
Self installs do not have specific time frames, the job is listed as 8am to 8pm, anytime during that time frame a tech would do work at cross box, verify sync. If this is CO based, handled by different department, not sure of policy. But if desire a full tech install billable, and if have a failed installed possible billable if problem is not outside.
On jobs I dispatch on, repair or install, I always mount the NID outside, if brick home, drill into mortar. |