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slcpd6469
join:2003-09-25
Saint Louis, MO

slcpd6469

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[CBN] Interesting Maintenance Notifaction

Got this Maintenance Notification last night. Somebody needs to beef up their aiming skills.

Charter Communications will be performing emergency maintenance that will affect your services.

Scheduled Start Date / Time (local time zone): 11/11/2014 12:00:00 AM

Scheduled End Date / Time (local time zone): 11/11/2014 6:00:00 AM

Maintenance Location: BELLEVILLE, Illinois

Description of Maintenance: MO & IL - Emergency - Imminent Failure - Charter engineers will repair gunshot damaged interconnect fibers. This will mitigate the jeopardy of an uncontrolled outage during business hours as fibers are very brittle and exposed. Your services may be impacted during tonights maintenance window from 12am-6am. Repairs will begin promptly at midnight and proceed until all work is complete. Downtime best estimate is approximately 180 Minutes. Engineers will not know the full scope of damage until fiber until bundle is completely opened.

Impact: 180 Minutes Downtime
Expand your moderator at work
Chubbysumo
join:2009-12-01
Duluth, MN
Ubee E31U2V1
(Software) pfSense
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Re: [CBN] Interesting Maintenance Notifaction

said by slcpd6469:

Somebody needs to beef up their aiming skills.

Yea, they should have hit the fiber bundle more directly as to cause an outage right away!
mj3431
join:2003-04-21
STL, MO

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That's assuming they weren't aiming for the fiber to begin with...
Phatty
join:2000-05-10
Saint Louis, MO

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When I read the description last night I had to do a double take on the Location again as of course Ferguson was first thought that came up.

I was surprised, that a damaged bundle in Belleville was going to impact all circuits in IL and MO. In the end my sites remained up through the night.
slcpd6469
join:2003-09-25
Saint Louis, MO

slcpd6469

Member

I was also surprised that a cable over there can have that big of an impact. What really concerns me is how is a cable that's evidential a very critical piece of infrastructure for a large metro area, susceptible to gunshots? Shouldn't it be a little more protected?
Zappa2000
join:2001-12-16
Kalamazoo, MI

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Wow, I am shocked they actually sent some kind of a notification.
Phatty
join:2000-05-10
Saint Louis, MO

Phatty

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said by Zappa2000:

Wow, I am shocked they actually sent some kind of a notification.

At least for our fiber services, we always get notices like this.
slcpd6469
join:2003-09-25
Saint Louis, MO

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Fiber here too. We get notices quite often. Most of them seem like more of a heads up about work that is happening near our location that doesn't even effect us. This is one area I will give Charter props on. Out AT&T T's go down all the time for "maintenance" without advanced notice.

cork1958
Cork
Premium Member
join:2000-02-26

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said by Zappa2000:

Wow, I am shocked they actually sent some kind of a notification

Shocked isn't even a strong enough word! More like totally flabbergasted and/or floored!

Charter hasn't done anything like that here in at least 15 years! I remember when I first got their service 17 years ago, that they used to, even though those weren't the most accurate either.

Techie01
@71.11.1.x

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If it's a main line then it could impact multiple areas.