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[CallCentric] weird issue with incoming callsI am on callcentric. I have two extensions. One is an ATA and one is grandstream IP phone. here's the thing. Both extensions are registered and can dial out. But when I get an incoming call it only rings for a second on the IP phone and I can't answer there. but it keeps ringing on the other extension and I can answer there just fine. I can't receive a call on the grandstream IP phone which is registered. I am forwarding calls from GV to CC. Has anyone run into an issue where both extensions register, both can dial out, but only one can receive? Thanks! |
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Are you saying that the ATA is registered on one CallCentric extension (subaccount) and the IP phone is registered on another CC extension (subaccount)?
That of course would be necessary for 2 devices.
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How is the area set up that says "DID Forwarding"?
Are there any conflicts in "Call Treatments"? |
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yeah. 2 extensions 2 registrations on one account. when a call comes in I hear it ring and the IP phone lights up for about a half second. then dial tone. the other extension keeps ringing. can dial out on both extensions. weirdest thing... |
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MangoUse DMZ and you get a kick in the dick. Premium Member join:2008-12-25 www.toao.net
2 recommendations |
Mango
Premium Member
2014-Nov-20 11:15 pm
For troubleshooting purposes, remove your simultaneous ringing, and route the call directly to the Grandstream's extension. Then call your Callcentric number (not your Google Voice number) and see if the problem persists.
If you still experience the symptoms, you can investigate the Grandstream's configuration. If not, put your call routing back in place, one piece at a time, and find out where the problem starts.
Good luck, m. |
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thanks for the tip. will give it a go. call treatments are really simple. it's basically a 24/7 treatment that's been working fine up until recently. |
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brg Premium Member join:2001-01-03 Chicago, IL |
brg
Premium Member
2014-Nov-21 9:46 am
And, just to be sure, make sure you are on the same page regarding the "extensions" question asked by PX Eliezer. That when you confirm you have 2 extensions you don't just mean 2 devices at your end in your home, you are talking about 2 separate extensions as shown in the CC Portal:
Examples: 1777200XXXX and 1777200XXXX101 or 1777200XXXX101 and 1777200XXXX102 |
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said by brg:And, just to be sure, make sure you are on the same page regarding the "extensions" question asked by PX Eliezer. That when you confirm you have 2 extensions you don't just mean 2 devices at your end in your home, you are talking about 2 separate extensions as shown in the CC Portal:
Examples: 1777200XXXX and 1777200XXXX101 or 1777200XXXX101 and 1777200XXXX102 yeah that's how it looks for me. thanks. |
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dutchtender |
reboot the phone solved it? okay.... |
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said by dutchtender:reboot the phone solved it? okay.... Anything that gets it fixed! Like when our fathers banged on a TV set, rebooting a phone often is useful and should always be tried early on. |
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yeah should have thought of that. it always works for PCs. |
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