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rdb4179
join:2014-11-24
Somerville, NJ

rdb4179

Member

[DVR] Verizon FiOS DVR Upgrade 11-2014 has problems

Multiple calls to Verizon Support said they will let the engineers know if my issue but no resolution time or ticket number will be issued. My problem since the update a week ago, when recording a scheduled problem and starting to watch it from the start after it has been recording, should you stop (not pause) but stop watching and then go to resume watching, it go to the live portion of the broadcast. This is impossible because if you are recording a 3 hour program and stop 15 minutes into it, and decide to resume watching about 10 minutes before the program ends, it brings you to the 2hour and 50 minute part of the program, leaving you to rewind 2hours and 35 minutes. Verizon don't care about their customers, I am thinking of rolling my own cause I am sick of verizon not fixing issues that have existed for the last 3 years, their rates go up and all they do it put a disgusting looking UI on the box with their update and cause more problems.

matcarl
Premium Member
join:2007-03-09
Franklin Square, NY

matcarl

Premium Member

»MR-DVR Pause/Resume Problem