this is not regarding someone on TSI - this is a friend in oz in a remote area with very expensive, very low speeds.
in the past 48 hours she's 'consumed' 40gb of bandwidth which literally isn't possible due to her low speed.
when she saw after 24 hrs she had used up 20gb, she bought extra bandwidth blocks to help out until she investigated and realized something isn't kosher.
she wrote me earlier she's now at 40gb usage; she only gets 75gb per month.
i remember reading in TSI's thread how this has happened to other people and i'm hoping for some relevant feedback i can send her.
she said her isp is being uncooperative and if they don't shape up she'll get rid of them. but her startup costs with another will be massive.
**********
she wrote me initially -
I have had a MAJOR issue with my internet... It was very slow yesterday so although I was surprised we'd run out I bought extra data blocks - $36 worth - to get us to the end of the month. A few hours later it was slow again so I went into my account. According to that we have used 20GB in 24 hours! Rang provider blah blah tried to find out WTF is going on but they can't tell me anything. I changed the router password and turned off all our devices and my data is just being eaten up. Apart from a few books and Bucky watching some short videos we haven't used any ourselves. I will demand an explanation or solution tomorrow.
**********
all i can find which offers some info is
»
[Cable] TekSavvy MyAccount bandwidth usage double what my monitoring reports?i gave her a link for networx which monitors bandwidth consumption but i am hoping someone in this thread can help with advice on what she can do.
i'm not technically inclined so .... help is appreciated.
edit - she's technically inclined, at least to the extent if someone says something, she can look up things to get further info and understand it, so feel free to elaborate.
tia