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PoorService
Anon
2014-Nov-28 3:17 pm
Auto Renewal disabled, Contract ended, doesn't mean OKAcanac Cable Internet
I have requested Auto Contract Renewal disabled in Sept and received a confirmation.
My contract is supposed to end on Nov 27, which I confirmed with Acanac before.
After Nov 27, Acanac is still providing cable internet service to my home.
I called sales office, on Nov 28th to find out what's going on, because Acanac is not releasing my cable internet to my next Service Provider.
I called Sale office, the answer is that I need to send another email to billing@acanac.com to ask for service termination again after my contract ends.
Why do I need to request for service termination provided that I have already requested not to renew my contract?
This doesn't make sense to me. |