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PoorService
@198.96.180.x

PoorService

Anon

Auto Renewal disabled, Contract ended, doesn't mean OK

Acanac Cable Internet

I have requested Auto Contract Renewal disabled in Sept and received a confirmation.

My contract is supposed to end on Nov 27, which I confirmed with Acanac before.

After Nov 27, Acanac is still providing cable internet service to my home.

I called sales office, on Nov 28th to find out what's going on, because Acanac is not releasing my cable internet to my next Service Provider.

I called Sale office, the answer is that I need to send another email to billing@acanac.com to ask for service termination again after my contract ends.

Why do I need to request for service termination provided that I have already requested not to renew my contract?

This doesn't make sense to me.

Fergless
Premium Member
join:2008-04-19
Toronto, ON

Fergless

Premium Member

I replied to your post on the Acanac Community Forum.