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Got Nightly Slowdowns and High Pings/Latency?Title pretty much self explanatory. Does anyone in Toronto (North York) have nightly slowdowns, and high pings/latency with Rogers? I've been waiting for months on Teksavvy to fix their problem but I've had enough. Time to start searching for other IISPs while Teksavvy attempts to find a fix. But first, I want to see whether Electronic Box has this problem as well. You can see how bad my/our/the problem is here: » Re: [Cable] Slow speeds |
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SimplePandaBSD Premium Member join:2003-09-22 Montreal, QC |
My Rogers connection works fine (High Park). 12ms to google.ca or so. It jitters, but it's DOCSIS jitter not congestion jitter. |
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GNONT42 join:2014-12-01 North York, ON |
to geokilla
I have it all the time now. Slow loading of local sites. I figure I'm just about due for the other issue to arise again, on and off every few minutes. I'm also in North York around Fairview Mall. |
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to geokilla
I suffered with slow speeds up and down for quite a while. Last week, I saw a data com company servicing or replacing pole-mounted cable equipment in my area (Dufferin and Steeles) and that same day, after a brief internet disconnection, the reconnection was much improved. My upload speed (of which I was most concerned) that would drop to 50 - 70KB/s and be very erratic during "prime time" can now sustain the expected 370 - 400 KB/s fairly consistently any time of day, so far. |
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SimplePandaBSD Premium Member join:2003-09-22 Montreal, QC |
to geokilla
If you want me to do any tests on a Rogers HF60 connection, let me know. |
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damir join:2013-12-12 CANADA |
damir
Member
2014-Dec-2 4:03 pm
I can do tests as well on 250 connection. |
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your moderator at work
hidden : Trolling
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Teddy Boomk kudos Received Premium Member join:2007-01-29 Toronto, ON |
to SimplePanda
Re: Got Nightly Slowdowns and High Pings/Latency?said by SimplePanda:It jitters, but it's DOCSIS jitter not congestion jitter. It should be possible to project how congested your node is by looking at the jitter. Like, what percentage of packets get through at minimum latency, and how many one jump up, and how many higher. If 80% of packets are at minimum, things are pretty healthy, but I suspect performance will degrade fast as you pass into the <50% of packets territory. I'm only just thinking of this now, but people must have considered it already?!?! Would be interesting |
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SimplePandaBSD Premium Member join:2003-09-22 Montreal, QC |
said by Teddy Boom:said by SimplePanda:It jitters, but it's DOCSIS jitter not congestion jitter. It should be possible to project how congested your node is by looking at the jitter. Like, what percentage of packets get through at minimum latency, and how many one jump up, and how many higher. If 80% of packets are at minimum, things are pretty healthy, but I suspect performance will degrade fast as you pass into the <50% of packets territory. I'm only just thinking of this now, but people must have considered it already?!?! Would be interesting Would be interesting, but I'm not sure. DOCSIS uses time slicing rather than collide/wait/retry (a la Ethernet) for upstream signals. Not sure if the time slices are allocated by the CMTS dynamically based on the segment load or not. If so, yes you can probably detect an overloaded segment this way though of course there would be many causes of jitter so it would be tough to narrow down... if the CMTS is trying to send too much downstream ping replies could be delayed, etc. Cool idea though. |
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GNONT42 join:2014-12-01 North York, ON |
to geokilla
My current test shows..
Download Speed 37.1Mbps
Upload Speed 2.23Mbps
Packet Loss 0%
Latency 32ms
Jitter 1ms
Doesn't look all that bad today, although the upload speed is still less than half of what I'm paying for. |
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Datalink Premium Member join:2014-08-11 Ottawa ON |
Datalink
Premium Member
2014-Dec-3 11:05 am
Just for the heck of it, can you post your modem's DOCSIS WAN downstream and upstream data? |
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to GNONT42
said by GNONT42:Doesn't look all that bad today, although the upload speed is still less than half of what I'm paying for. Something is seriously wrong with either your network or your connection. As datalink said, post your modem stats and I'm sure we'll be able to identify something. Switching to any IISP if the connection problem is last mile will not help you. |
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GNONT42 join:2014-12-01 North York, ON |
to Datalink
said by Datalink:Just for the heck of it, can you post your modem's DOCSIS WAN downstream and upstream data? How do I obtain that? I have the CGN2 in bridge mode. Do I have to connect directly to it ? |
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Datalink Premium Member join:2014-08-11 Ottawa ON |
Datalink
Premium Member
2014-Dec-3 1:48 pm
Yes, you need to connect to the CGN2 directly. Don't quote me on this, but leave it in Bridge mode, and try logging into 192.168.100.1 See if that will allow you to log into the modem and leave it running in Bridge mode. If that doesn't work, you will have to flip it into Gateway mode for a couple of minutes to copy the tables and then you can shift if back into Bridge mode. |
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GNONT42 join:2014-12-01 North York, ON |
I had to reset to Gateway mode to obtain what I hope it is that is requested. It's back in bridge mode again. Hope this helps.
This menu displays both upstream and downstream signal parameters and Attached Devices Network Access Permitted
Downstream Port 1 2 3 4 5 6 7 8 Frequency (MHz) 591.000 597.000 603.000 609.000 615.000 621.000 633.000 639.000 Modulation 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM Signal power (dBmV) -0.33 -0.08 0.096 0.057 -0.12 0.053 -0.04 -0.16 Signal noise ratio (dB) 37.935 37.935 38.257 37.935 38.257 39.854 38.257 38.257 Channel ID 1 2 3 4 5 6 7 8
Upstream Port 1 2 3 4 Frequency (Hz) 30596000 38596000 13696000 23700000 Bandwidth (kbps/KHz) 6400000 3200000 3200000 6400000 ModulationType ATDMA ATDMA ATDMA ATDMA Signal power (dBmV) 39.6800 41.2500 38.2500 39.7500 Channel ID 1 2 3 4 |
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Datalink Premium Member join:2014-08-11 Ottawa ON |
Datalink
Premium Member
2014-Dec-3 3:38 pm
Your signal power levels and signal to noise ratios are fine. So your cable feed isn't causing a problem. Just to be sure, is there an amplifier on the cable where it enters the house? You might have a splitter or two on the cable, but I'd like to make sure that the signal levels are not amplified. |
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GNONT42 join:2014-12-01 North York, ON |
said by Datalink:Your signal power levels and signal to noise ratios are fine. So your cable feed isn't causing a problem. Just to be sure, is there an amplifier on the cable where it enters the house? You might have a splitter or two on the cable, but I'd like to make sure that the signal levels are not amplified. That would be a bit difficult... I'm on the 14th floor I can tell you the cable comes from outside, through the wall into the living room. It then connects to a three way splitter they installed. One goes to the phone control box, one to the tv and one into my office where the cable modem is. There is a silver cylinder the cable goes into before it goes into the modem. |
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Anzio
Member
2014-Dec-3 3:54 pm
Someone could be mucking around with your cable where it enters the building from time to time. This was our case at our office. The cables for all units were distributed from a shared maintenance room.
We believe someone decided it'd be a good idea to disconnect our cable when we were gone and hook it up to their disconnected unit to enjoy some TV. Whatever happened, signal levels returned to normal and no indication of problems once service returned. Since our office requires access 24/7 (solid, that is), we decided to move to DSL, where the line enters straight into our unit.
We called business support, and got a fairly rude agent who agreed to send a tech and call us back with a time (never called back, whole other story). We ended up getting a tech at our door who had arguably the most cocky attitude we've ever witnessed. Final straw with Rogers right there! |
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to GNONT42
silver cylinder - is it labelled with anything? some sort of amp or attenuator i imagine. can you try and remove that and re-test? even repost the same signal levels you grabbed above there.
also to cover some other bases that would be within your control - worth a shot despite being longshots, and sort of in the realm of throwing things at the wall and hoping something sticks..
-plug the modem into a different output from the splitter and retest -try a different coax cable if possible between modem -> splitter, retest -plug modem power direct to wall outlet , bypassing any power bar/surge protector |
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Anzio
Member
2014-Dec-3 4:02 pm
Are your problems consistent? I know you said blipping on TV, etc from time to time. However, is your upload speed still bad right now? Doing what oceros suggested is fantastic, especially if you have some visible issue that you can always see. Something to watch while trying some of the above fixes.
PS. What plan are you on? Edit: 30/5? |
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GNONT42 join:2014-12-01 North York, ON |
said by Anzio:Are your problems consistent? I know you said blipping on TV, etc from time to time. However, is your upload speed still bad right now? Doing what oceros suggested is fantastic, especially if you have some visible issue that you can always see. Something to watch while trying some of the above fixes.
PS. What plan are you on? Edit: 30/5? Speed test is still identical at this point. The plan is the old 80GB Express which was classified as 30d/5u . I know they changed the names,limits, and prices and I have no intention of changing it now. They'll only get further confused with themselves. Apparently the prices for all services is supposed to rise soon, so I'll be glad to be gone. I'll wait and see what happens after the change over. If I need technical service, I'm sure the new company will figure out the problem, if it still exists by then. Keep in mind Rogers has logged into modem a few times over the past few months. It would be alright for a while and then problems arise again. Thanks for the suggestions though. I'll keep those on tap for January should the issues continue. |
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Datalink Premium Member join:2014-08-11 Ottawa ON |
Datalink
Premium Member
2014-Dec-3 4:21 pm
I hate to say this, but you are far from the first apartment dweller to have long standing problems with cable systems. Whether its the distribution system, length of cabling, whatever, apartments and condos are proving to be a challenge, as can be seen in various posts. |
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to GNONT42
I'm not sure what they would possibly be doing remotely in the modem that would temporarily fix the issue.. That seems to suggest to me that replacing the modem would be worth while. I don't believe they can do anything that would address an underlying line issue remotely.
Usually rogers is all about replacing rental units with another one of the refurbs off the pile in the back of their stores. Is yours owned / under warranty? rental?
If you're pretty set on a change first - switching to a TPIA provider would also involve changing the modem to one approved for TPIA, so that hopefully take care of 2 birds.. |
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GNONT42 join:2014-12-01 North York, ON |
said by oceros37:I'm not sure what they would possibly be doing remotely in the modem that would temporarily fix the issue.. That seems to suggest to me that replacing the modem would be worth while. I don't believe they can do anything that would address an underlying line issue remotely.
Usually rogers is all about replacing rental units with another one of the refurbs off the pile in the back of their stores. Is yours owned / under warranty? rental?
If you're pretty set on a change first - switching to a TPIA provider would also involve changing the modem to one approved for TPIA, so that hopefully take care of 2 birds.. I feel there is no sense me taking the time to line up in Rogers store for an hour to exchange one rental modem for another one that maybe worse than the first one. Whereas going to another provider does require I purchase an approved modem, which I've already researched. What Rogers did by accessing their modem, I have no idea. Only they know I suppose. |
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Anzio
Member
2014-Dec-4 5:15 pm
I find the "we just did something to your modem" excuse is used by agents who just want to get you off the phone. |
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Thanks for offering to do a test for me guys. But honestly, it's a Teksavvy/Rogers cable problem. Teksavvy confirmed it, people using Teksavying confirmed it, and no other TPIA cable users seem to have this problem. Either way, I'm signing up for DSL soon with Bell. Got a RFD discount I'm going to use. It sounds like vDSL (25/10) is much more stable and is practically problem free. Also don't have to worry about vDSL local node congestion. |
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SimplePandaBSD Premium Member join:2003-09-22 Montreal, QC |
said by geokilla:Thanks for offering to do a test for me guys. But honestly, it's a Teksavvy/Rogers cable problem. Teksavvy confirmed it, people using Teksavying confirmed it, and no other TPIA cable users seem to have this problem. Either way, I'm signing up for DSL soon with Bell. Got a RFD discount I'm going to use. It sounds like vDSL (25/10) is much more stable and is practically problem free. Also don't have to worry about vDSL local node congestion. To be honest I don't think Rogers customers really deal with local node congestion the way Rogers has their network built out these days. The TSI problems are Rogers->TekSavvy aggregation issues and aren't effecting Rogers customers on the same nodes. TekSavvy VDSL2 isn't really problematic right now. You could switch to 25/10 or 50/10 and probably get a credit for transferring in from cable. |
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to geokilla
I finally went 'screw teksavvy' and switched. No real prime time slowdown (gaming wise from 40~ ping reg to 55 and no performance hickups during prime).
Teksavvy's even refunded me two months and I still switched, need to remember to cancel them. |
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Can Rogers customers post a traceroute to www.neopets.com? I find it difficult to believe that Teksavvy is not the causing these problems. |
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damir join:2013-12-12 CANADA |
damir
Member
2014-Dec-8 9:28 pm
|---------------------------------------------------------------------------------- --------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | CACTUS - 0 | 10 | 10 | 0 | 0 | 0 | 0 | | 7.11.162.201 - 0 | 10 | 10 | 9 | 13 | 23 | 13 | | 67.231.222.181 - 0 | 10 | 10 | 10 | 15 | 24 | 14 | | 64.71.241.97 - 0 | 10 | 10 | 10 | 14 | 20 | 15 | | 64.71.240.66 - 0 | 10 | 10 | 25 | 29 | 35 | 25 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | ae0-0.nyc-96cbe-1b.ntwk.msn.net - 0 | 10 | 10 | 25 | 30 | 43 | 31 | | ae3-0.yto01-96cbe-1b.ntwk.msn.net - 0 | 10 | 10 | 30 | 34 | 45 | 33 | | ae0-0.yto01-96cbe-1a.ntwk.msn.net - 0 | 10 | 10 | 30 | 35 | 49 | 34 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | ae3-0.was02-96cbe-1a.ntwk.msn.net - 0 | 10 | 10 | 90 | 94 | 104 | 91 | | ae7-0.bl3-96cbe-1a.ntwk.msn.net - 0 | 10 | 10 | 92 | 95 | 102 | 96 | | ae10-0.bl2-96c-1a.ntwk.msn.net - 0 | 10 | 10 | 91 | 95 | 104 | 93 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | 100.94.77.23 - 34 | 6 | 4 | 92 | 94 | 98 | 92 | | 100.94.94.99 - 40 | 5 | 3 | 91 | 97 | 108 | 91 | | 100.67.174.180 - 15 | 7 | 6 | 91 | 96 | 108 | 96 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider |
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