I'm wondering if anyone would be able to help me identify the following aerial components. If you don't want to read-through my whole (lengthy) blob, you can see the pics at the bottom of this post.
To sum it up, I've been trying to get Rogers services to my house that never had any in the past and was told it was unserviceable from the get-go. I tried to get some more information from the local representative that I was dealing with to have a better understanding of why that was the case, but his story kept on changing:
- He initially left me a voicemail, saying he got confirmation from the address maintenance team telling him services weren't available in my area, and to check back occasionally to check on whether services reached my area or not.
- I called back to ask why my postal code (as well as all adjacent postal codes) showed up as being serviceable and that I was fairly confident that both my neighbors had services (they didn't have satellite, which is the only other way to get TV in this area), he replied that my neighbors were not Rogers customers, and that in fact the nearest house that was currently serviced by Rogers in my area was over 20 houses up the street from mine.
- I then eventually got confirmation that both my neighbors were in fact Rogers customers, and called back. He said he was going to talk to the maintenance crew once more and get back to me. A few hours later he called me and said that the maintenance crew told him that my house was over 450' away from the nearest tap, which rendered it unserviceable. I asked him if he was able to tell me where the nearest tap was (or at least, how far away), or provide me with contact information for that maintenance team so that I could contact them directly, but he denied both those requests.
At this point, I decided to turn to online help as I was getting nowhere with the local contacts (i.e. 3 different stories were provided every time I proved that the previous story wasn't accurate). I opened up 4 calls in total (2 telephone and 2 online chat sessions), each terminating with the support rep indicating that it appears we should be serviced and that they were contacting the proper team in order to do so and that we would hear back from them within a day or 2 max. Needless to say, we never heard anything back.
The latest development was that I then went through the "Share a concern" process on Rogers' website, and within a day a representative contacted me regarding my situation. The person in question was really nice and seemed to be the first one willing to actually get some information / possible results for me. After I explained the whole situation, he contacted the installation/maintenance team in my area, who told him that it turns out that 2 separate "networks" were feeding my 2 neighbors, and both those neighbors were the "end-of-the-line" of those networks, with my house being in a dead-zone. The only way that I would be able to get service would be if I was within 100 meters (which is not the same as the 450' they originally said) of those access points. They told the rep that they will be looking into what can be done (if at all possible) along with associated costs, but would only be able to do so mid-January of next year at the earliest. Hence why I'm here, to get some more information in the meantime, to ensure I'm not mislead as they did the previous 3 times.
The first picture is the overhead view of my street, with the green line indicating where services is available and the red spot where it's not (i.e. my house, and only my house). For reference point, the whole street is about 6 km, with a gap of around 1200' between where the 2 network end (I would of assumed they would of ensured coverage / done the whole street at this point, but don't know much regarding how they go about determining where services will be available).
My question is, what would be the devices that are labelled A through E in these pictures? I know that C is a tap, and that D is an amplifier (located one pole away from my house, between the 2 networks), but what are the other 3?
Thanks for any help provided.