neufuse join:2006-12-06 James Creek, PA |
[Install] Self install kit showed up out of no where?!I've had Comcast service at this address for 5 years now... and out of no where a box shows up via UPS with a Comcast gateway device (first problem I have a Ciena box for the 505 fiber connection, so this is just odd)... but I already have a "Backup" DOCSIS modem on the account too that Comcast let me add which is owned by me and is DOCSIS3... why would they send me a SIK when I never requested one?! |
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MDAAuto Negotiating Premium Member join:2013-09-10 Minneapolis, MN
1 recommendation |
MDA
Premium Member
2014-Dec-18 9:34 am
[Install] Re: Self install kit showed up out of no where?!Send it back with coal inside of the package. That's what they get for being naughty around christmas. |
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to neufuse
Easy. Because you are now paying $10/month rental on it. |
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neufuse join:2006-12-06 James Creek, PA |
neufuse
Member
2014-Dec-18 10:03 am
You don't own the Ciena boxes either... so already paying "rent" on a gateway device |
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Zenit_IIfxThe system is the solution Premium Member join:2012-05-07 Purcellville, VA |
to neufuse
You never posted pictures of the FTTH setup in the other thread We are all waiting! Is the feed above ground or underground? What does the drop terminal look like? Etc. |
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whfsdude Premium Member join:2003-04-05 Washington, DC |
to neufuse
Re: [Install] Self install kit showed up out of no where?!said by neufuse:why would they send me a SIK when I never requested one?! I had this problem too. I ended up taking it back to the local Comcast office and the reps were really confused as to why I didn't need a cable modem. |
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neufuse join:2006-12-06 James Creek, PA |
Did they let you set up a DOCSIS connection as a backup WAN? I was a bit surprised they let me do that and even suggested it to me.. maybe that is what triggers this? |
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cHarley join:2013-07-10 Boynton Beach, FL Motorola MB8600 (Software) pfSense
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to whfsdude
said by whfsdude:I had this problem too. I ended up taking it back to the local Comcast office It seems to me that it should be Comcast's responsibility to arrange for a pre-paid shipping label and UPS/USPS pick-up if they shipped something that wasn't requested or needed. Every trip I've made to their office, including the wait time, runs around 2.5 hours, and hell will freeze over before I'll do that at my expense due to their error or game playing. This doesn't seem much different than the book/music "clubs" that send out unsolicited products and then try to bill for it. Under federal law, you're under no obligation to return or pay for it and free to throw it in the trash. |
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train_wreckslow this bird down join:2013-10-04 Antioch, TN Cisco ASA 5506 Cisco DPC3939
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said by cHarley:It seems to me that it should be Comcast's responsibility to arrange for a pre-paid shipping label and UPS/USPS pick-up if they shipped something that wasn't requested or needed. They supposedly will take return equipment at UPS now: » corporate.comcast.com/ne ··· cast-upsBut no idea if that extends to unrequested and unnecessary equipment Comcast directly sent out to customers... And I got bit by the same kind of thing this past summer; I have BCI service at a house, which by Comcast's law does not allow me to have TV service. Nevertheless, they sent me a "digital adapter" for TV, completely out of the blue. Nowhere in the package did it mention I would be charged for this, but come next months bill you can bet there was a $1.99 "Additional outlet / digital adapter" charge, for which I had to call in and request removed, and then physically return to an office. grrrrrrrrrrr |
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neufuse join:2006-12-06 James Creek, PA 1 edit |
whoa wait, now that I think about it, that happened to us at work also a year ago... we got a Metro E Enterprise fiber line to two of our buildings, each building received a little black box from Comcast with a coax jack on it.. which made no sense because we had fiber installed with zero coax at those locations... my boss just threw them away *lol*
btw this little black box looked like no DTA's I saw before that, and it had an HDMI port on it... and was only about 3/4 inch high 5 inches long and 4 inches wide |
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whfsdude Premium Member join:2003-04-05 Washington, DC |
to neufuse
said by neufuse:Did they let you set up a DOCSIS connection as a backup WAN? I was a bit surprised they let me do that and even suggested it to me.. maybe that is what triggers this? Yeah but it's not hooked up at the moment. The only time I have used it was to test a DHCPv6-PD config on an EdgeRouter Lite. My guess it that not having a CM on the account causes havoc on their backend system which is why they leave one authorized. I'm eagerly awaiting the next speed bump on the 505 tier. |
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whfsdude |
to cHarley
said by cHarley:It seems to me that it should be Comcast's responsibility to arrange for a pre-paid shipping label and UPS/USPS pick-up if they shipped something that wasn't requested or needed. Every trip I've made to their office, including the wait time, runs around 2.5 hours, and hell will freeze over before I'll do that at my expense due to their error or game playing. The local Comcast office in DC is pretty well run. I think I waited maybe 5 minutes or less. It's right next to the metro stop so it's about a 30 minute trip in total for me. Easier than dealing with Comcast phone support (sorry, good CSRs - I'm sure you're out there) which is the worst experience about the company. |
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train_wreckslow this bird down join:2013-10-04 Antioch, TN |
to neufuse
said by neufuse:my boss just threw them away be careful then, you may be getting charged for them... |
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cHarley join:2013-07-10 Boynton Beach, FL Motorola MB8600 (Software) pfSense
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I guess we need to know if the unsolicited equipment was signed for at delivery. If there's no signature, there's no proof it was received, and coupled with a lack of activation, makes it not my responsibility as I see it.
I don't care if the local UPS office does do the returns for this now. It's still not my problem or responsibility, time or expense wise. This is like their putting up a nationwide xfinityWiFi network at the customers expense.
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neufuse join:2006-12-06 James Creek, PA |
to train_wreck
we're paying over $40k a year for internet from Comcast at work at two locations, I don't think the company is going to care about a few hundred dollars for them... |
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rody_44 Premium Member join:2004-02-20 Quakertown, PA |
to neufuse
The easiest way to deal with mailed equipment not ordered is wait till something shows up on your bill. At that point call up and say you never ordered and never received. They will check to see that it was never activated and remove it. That will be the end of it. They recently changed the computer program they are using. A modem that does or doesnt disappear is the least of there worries. |
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train_wreckslow this bird down join:2013-10-04 Antioch, TN Cisco ASA 5506 Cisco DPC3939
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said by rody_44:That will be the end of it. I admire your confidence |
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Robyn79 Premium Member join:2014-12-09 |
to neufuse
Is this something that was received at a business - or a home? And OP - are you the only person who can access the account?
In any event - if you get Comcast equipment that doesn't work/you don't want - there are 3 ways to return it now. At a local CC office - at a local UPS store - or with the prepaid return label that's always enclosed (at least in my service area).
BTW - when I read a thread like this - I can understand why CC doesn't always treat its customers with the respect I would like. Because it seems that at least some of its customers interact with it as if they were 10 years old. Sheesh...
Robyn |
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whfsdude Premium Member join:2003-04-05 Washington, DC |
whfsdude
Premium Member
2014-Dec-18 7:27 pm
said by Robyn79:Is this something that was received at a business - or a home? The 505 tier is Comcast's top tier that uses FTTH and a metro ethernet delivery switch. » www.comcast.com/505neufuse and I both have this tier, and have had a SIK service shipped to us. Presumably (wild guess) because the system detects we are renting a CPE but don't have a rented cable modem. said by Robyn79:I can understand why CC doesn't always treat its customers with the respect I would like. Because it seems that at least some of its customers interact with it as if they were 10 years old. I don't think anyone in this thread has been disrespectful. |
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train_wreckslow this bird down join:2013-10-04 Antioch, TN Cisco ASA 5506 Cisco DPC3939
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to Robyn79
said by Robyn79:when I read a thread like this - I can understand why CC doesn't always treat its customers with the respect I would like. Because it seems that at least some of its customers interact with it as if they were 10 years old. What makes you say that? IMHO, everyone here so far has been quite rational in their posts. Keep in mind, this forum is primaily users helping users, and since a lot of us have experience with Comcast (in particular, their continual pattern of billing "errors"), we're trying to make sure that fellow customers don't get screwed. And to be honest, I'd say that Comcast sending me unsolicited equipment, then charging me for it without telling me there would be a charge, is pretty "disrespectful" in and of itself. |
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Robyn79 Premium Member join:2014-12-09 |
Robyn79
Premium Member
2014-Dec-18 8:25 pm
I'm a retired lawyer who ran a small 5 lawyer law practice. If I got a piece of equipment I hadn't ordered - I wouldn't even deal with how it happened (perhaps an employee of mine ordered it by accident?) - or try to figure out how to screw the company that sent it to me accidentally by not sending it back and seeing what happened with my bills. I'd just return it - and get on with my business. Which was dealing with my clients' cases. Not trying to fuss with my equipment providers. Robyn |
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MDAAuto Negotiating Premium Member join:2013-09-10 Minneapolis, MN Netgear CM600 Asus RT-AC66U B1
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1 recommendation |
MDA
Premium Member
2014-Dec-18 9:28 pm
said by Robyn79:I'm a retired lawyer who ran a small 5 lawyer law practice. If I got a piece of equipment I hadn't ordered - I wouldn't even deal with how it happened (perhaps an employee of mine ordered it by accident?) How is this relevant to the topic? said by Robyn79:I'd just return it - and get on with my business. Which was dealing with my clients' cases. Not trying to fuss with my equipment providers. Robyn That's exactly the kind of attitude that equipment providers want from you. Not to worry about the little things they do behind your bill to make extra money off of you. I was upsold 2 X1 terminals when I got it included in a promotion earlier this year, not knowing it wasn't included in my bill when I was told by the "third-party contractor"/non-comcast technician that it was. That forces me to "fuss" with comcast. |
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train_wreckslow this bird down join:2013-10-04 Antioch, TN Cisco ASA 5506 Cisco DPC3939
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to neufuse
Getting back on track.... OP did you ever by chance click the "device upgrade" by mistake? » [Equip] Bad link "»www.comcast.com/deviceup ··· e"?or otherwise make any changes to your acct recently? |
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camperjust visiting this planet Premium Member join:2010-03-21 Bethel, CT |
to Robyn79
  You wouldn't want to get a receipt for that return? When Comcast continues to bill you for that returned equipment (as Comcast has a history of doing), then what do you do? Have you ever tried to get an erroneous charge removed from your Comcast bill? I have. It took me months, up to and including correspondence with the CEO's office, in order to get the erroneous charges removed. imo, the advice being given on this thread is quite appropriate, given Comcast's history. |
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Zenit_IIfxThe system is the solution Premium Member join:2012-05-07 Purcellville, VA ·Comcast XFINITY
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Re: [Install] Re: Self install kit showed up out of no where?!Sooo....will we ever see this mythical FTTH equipment or not? Yea, whfsdude posted pics but nobody else has - inquiring minds want to know how the infrastructure looks at the pole to the ONT!
Its pretty neat they let you have a DOCSIS modem as a backup line, but I really cant imagine a scenario where the FTTH Metro-E would be down but the HFC network would be up. |
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NetFixerFrom My Cold Dead Hands Premium Member join:2004-06-24 The Boro Netgear CM500 Pace 5268AC TRENDnet TEW-829DRU
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NetFixer
Premium Member
2014-Dec-18 11:03 pm
said by Zenit_IIfx:Its pretty neat they let you have a DOCSIS modem as a backup line, but I really cant imagine a scenario where the FTTH Metro-E would be down but the HFC network would be up. Perhaps a backhoe cutting the buried Metro-E fiber line, but the aerial HFC line running down another street was not involved? |
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train_wreckslow this bird down join:2013-10-04 Antioch, TN Cisco ASA 5506 Cisco DPC3939
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to Zenit_IIfx
said by Zenit_IIfx:Its pretty neat they let you have a DOCSIS modem as a backup line, but I really cant imagine a scenario where the FTTH Metro-E would be down but the HFC network would be up. backend routing issues for fiber IPs, but not for HFC IPs? And weird, didn't know you get coax HSI service along with fiber... wonder what sort of "speed tier" you're subscribed to? |
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Timmn join:2000-04-23 Tinley Park, IL
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to neufuse
Re: [Install] Self install kit showed up out of no where?!I can do you one better, I had a guy in a Comcast van come to my house and told me he was here to install my cable and internet, and I never ordered it.
He showed me his paperwork, and he did have my address, but the wrong name. He left after I told him that they didn't live here. |
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Robyn79 Premium Member join:2014-12-09 |
to camper
said by camper:  You wouldn't want to get a receipt for that return? When Comcast continues to bill you for that returned equipment (as Comcast has a history of doing), then what do you do? Have you ever tried to get an erroneous charge removed from your Comcast bill? I have. It took me months, up to and including correspondence with the CEO's office, in order to get the erroneous charges removed. imo, the advice being given on this thread is quite appropriate, given Comcast's history. I personally like to drop off old equipment to the CC office and get a receipt. But - for people who can't do that conveniently (I can) - I would suggest a mail return with tracking information (the way I return things to most other companies when I've bought them on line). I can't recall having any billing issues with CC in recent years. Certainly not any that took months to resolve (unlike some billing hassles I've had with Medicare). Robyn |
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Robyn79 |
Robyn79 to MDA
Premium Member
2014-Dec-19 10:24 am
to MDA
said by MDA:said by Robyn79:I'm a retired lawyer who ran a small 5 lawyer law practice. If I got a piece of equipment I hadn't ordered - I wouldn't even deal with how it happened (perhaps an employee of mine ordered it by accident?) How is this relevant to the topic? said by Robyn79:I'd just return it - and get on with my business. Which was dealing with my clients' cases. Not trying to fuss with my equipment providers. Robyn That's exactly the kind of attitude that equipment providers want from you. Not to worry about the little things they do behind your bill to make extra money off of you. I was upsold 2 X1 terminals when I got it included in a promotion earlier this year, not knowing it wasn't included in my bill when I was told by the "third-party contractor"/non-comcast technician that it was. That forces me to "fuss" with comcast. The first point is relevant because I dealt with a lot of equipment providers. The experiences were not always "hassle free". And there was always the occasional billing error from some company or another from time to time. Such is life. I don't care what anyone does "behind" my bill. I care what's on the bill and whether the amount on the bill is the same as what I agreed to pay. FWIW - I haven't had any CC change of service in recent years that hasn't been confirmed by an email that itemizes the amount I can expect to pay for the new service (the email usually arrives the morning after I've made the change and I check to make sure the amount is the same as the handwritten notes I've made during phone conversations). When you "upgraded" to your X1 terminals - didn't you get a written confirmation of your service change and how much the new service would cost? If not - I'd make a point of doing that in the future. Also - I'm kind of unclear on the concept of negotiating a change of service with a field tech (IC or employee) as opposed to someone in CC sales. How does that work? I guess - as a lawyer - I always try to make sure that I get things like this in writing - and that I'm dealing with people who are authorized to "speak for a company". I like to avoid unpleasant surprises. Robyn |
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