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Robleh
join:2009-07-14
canada

Robleh to moffa

Member

to moffa

Re: CIK KW5262 VDSL MODEM

Done that =[

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

Demand the password, you paid for the damn equipment!!!

Robleh
join:2009-07-14
canada

3 edits

Robleh to RobertJW

Member

to RobertJW
Called in today to find out users without home phone service to not get access to admin page, but theyll setup one for me just waiting..

Edit: Was on the phone with T2 tech was put on hold and line disconnected nocall back no nothing day5 no connection. Even called in to cancel and the rep insisted that i should wait for a tech even though i told him am not interested just refund me.. what did i get myself into.

edit2: Got called back.. looks like they have a "CIKTECH" coming to check the wiring in my house and swap the modem.

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom

Premium Member

said by Robleh:

Called in today to find out users without home phone service to not get access to admin page,

That's hilarious! They don't want you using the SIP adapter part of the unit with some other provider, so they prevent you from logging in at all

Hilarious and depressing...

Robleh
join:2009-07-14
canada

Robleh

Member

@teddyboom I have them sending me a smartrg is that a better modem? and do you think theyll lock that one down too?

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

SmartRG is a proven performer. Nobody really knows what this CIK modem is made of.

Robleh
join:2009-07-14
canada

Robleh to RobertJW

Member

to RobertJW
Oh ok thanks.. had one of there techs come over yesterday.. but the whole problem is that the modem would take 30mins+ to sync and they are reluctant to send a bell tech.. i'll see how this modem works out for me.

speeds are ok..asked to sort my upload today

robleh3
@162.221.122.x

robleh3

Anon

@hivolt got my smartRG do you think my line can handle 10 up?
Statistics -- xDSL

Mode: VDSL2
Traffic Type: PTM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 15.3 13.6
Attenuation (dB): 25.8 0.0
Output Power (dBm): 14.2 8.9
Attainable Rate (Kbps): 39770 5968
PhyR Status: Inactive Inactive
G.inp Status: Inactive Inactive

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 26943 3012 0 0

B (# of bytes in Mux Data Frame): 237 236 0 0
M (# of Mux Data Frames in an RS codeword): 1 1 0 0
T (# of Mux Data Frames in an OH sub-frame): 64 9 0 0
R (# of redundancy bytes in the RS codeword): 16 16 0 0
S (# of data symbols over which the RS code word spans): 0.2810 2.5000 0.0000 0.0000
L (# of bits transmitted in each data symbol): 7232 816 0 0
D (interleaver depth): 1 1 0 0
I (interleaver block size in bytes): 254 255 0 0
N (RS codeword size): 254 255 0 0
Delay (msec): 0 0 0 0
INP (DMT symbol): 0.00 0.00 0.00 0.00

OH Frames: 0 0 0 0
OH Frame Errors: 3 0 0 0
RS Words: 16123598 1819252 0 0
RS Correctable Errors: 1 0 0 0
RS Uncorrectable Errors: 11 0 0 0
RS Codewords Received: 0 0 0 0
RS Codewords Corrected: 0 0 0 0
RS Codewords Uncorrected: 0 0 0 0

HEC Errors: 14 0 0 0
OCD Errors: 1 0 0 0
LCD Errors: 1 0 0 0
Total Cells: 58964888 0 0 0
Data Cells: 1654633 0 0 0
Bit Errors: 0 0 0 0

think my line is still unstable takes 30mins to sync

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

SNR Margin (dB): 15.3 13.6
Attenuation (dB): 25.8 0.0
Output Power (dBm): 14.2 8.9
Attainable Rate (Kbps): 39770 5968

No chance... your attenuation is 25db, which is quite far. Distance affects upstream a lot quicker on VDSL than downstream.

They may be able to put your upstream up a bit, there is a profile with 4meg upstream. as your current SNR is good at 3meg upstream, and there is some headroom. Assuming it doesn't fluctuate a lot.

V26944-20032_4032-2048_00011 - Fastpath
V26944-20032_4032-2048_66211 - Interleaved

The next step up is 6400 upstream sync profile, which I don't think your line can handle from looking at these stats.
I would suggest asking for interleaved profile, it will keep the line more stable.

Robleh
join:2009-07-14
canada

Robleh

Member

would you know why it takes 30-1hr+ for the dsl light to stop flashing? randomly becomes solid then later on flashes.. been trying for 2 weeks to get help..
Robleh

Robleh

Member

also do you need any filters/splitters for vdsl i have the phone wire directly in the jack

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

said by Robleh:

also do you need any filters/splitters for vdsl i have the phone wire directly in the jack

You didn't have a POTS splitter installed? This should have been done on the initial VDSL installation.

This could be the root of your issues.

Robleh
join:2009-07-14
canada

1 edit

Robleh

Member

Yeah nothing was installed tech was in n out within 5mins.. i have one like that try ill try plugging it in now

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

Do you have an active telephone line, or is it just dryloop?

I'm not sure if the procedure is to install a POTS splitter on a dryloop install.

Robleh
join:2009-07-14
canada

Robleh to RobertJW

Member

to RobertJW
i have dryloop

stats with splitter
Mode: VDSL2
Traffic Type: PTM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 10.6 14.0
Attenuation (dB): 21.2 0.0
Output Power (dBm): 14.3 8.8
Attainable Rate (Kbps): 33608 6064
PhyR Status: Inactive Inactive
G.inp Status: Inactive Inactive

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 26919 3012 0 0

B (# of bytes in Mux Data Frame): 239 236 0 0
M (# of Mux Data Frames in an RS codeword): 1 1 0 0
T (# of Mux Data Frames in an OH sub-frame): 64 9 0 0
R (# of redundancy bytes in the RS codeword): 0 16 0 0
S (# of data symbols over which the RS code word spans): 0.2837 2.5000 0.0000 0.0000
L (# of bits transmitted in each data symbol): 6768 816 0 0
D (interleaver depth): 1 1 0 0
I (interleaver block size in bytes): 240 255 0 0
N (RS codeword size): 240 255 0 0
Delay (msec): 0 0 0 0
INP (DMT symbol): 0.00 0.00 0.00 0.00

OH Frames: 0 0 0 0
OH Frame Errors: 2343 0 0 0
RS Words: 0 52860 0 0
RS Correctable Errors: 0 0 0 0
RS Uncorrectable Errors: 0 0 0 0
RS Codewords Received: 0 0 0 0
RS Codewords Corrected: 0 0 0 0
RS Codewords Uncorrected: 0 0 0 0

HEC Errors: 702 0 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 1708288 0 0 0
Data Cells: 13158 0 0 0
Bit Errors: 0 0 0 0

Total ES: 96 2
Total SES: 10 2
Total UAS: 1053 1043
Robleh

Robleh

Member

better? for some reaosn it actually connected with 2mins o_O

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

The attenuation dropped, which is weird, as that normally doesn't fluctuate. Did you change something else in your wiring setup? Where is the modem plugged in?

Robleh
join:2009-07-14
canada

Robleh

Member

Modem installed in my kitchen, all i did was add splitterr
Robleh

Robleh to RobertJW

Member

to RobertJW
connection crashed again, called in to see when they booked a bell visit just to find out they didn't. was told that i was online and everything seem fine..well thats it i canceled last straw worst tech/customer support ever.. 15days no help. Can you believe how hard it was just to cancel they hung up twice and once even transferred me to tech support LOL?

Just a warning to all CIKTEL IS A GAMBLE if it works your good to go, however if you run into line problems like myself prepare to deal with the worst t1 support who will make you wait days for a response and no call back to follow back!

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom to HiVolt

Premium Member

to HiVolt
said by HiVolt:

V26944-20032_4032-2048_00011 - Fastpath
V26944-20032_4032-2048_66211 - Interleaved

The next step up is 6400 upstream sync profile, which I don't think your line can handle from looking at these stats.
I would suggest asking for interleaved profile, it will keep the line more stable.

HiVolt, do you have any more info on available profiles, nobody is replying over here:
»[DSL] ADSL (and VDSL for that matter) profiles
zamarac
join:2008-11-29
Canada

4 edits

zamarac to Teddy Boom

Member

to Teddy Boom
I asked CIK if they can offer their current promo when using my own modem. They refused, saying the promo is offered with KW5262 only, even if I already have another modem from their Approved modems list with specs matching my plan. It still can be used, but a standard service rate will apply.

Given this, I wonder if using the modem on CIK network here may allow another country like China to basically collect all info on millions of local customers here, including their credit card numbers used while on the web, passwords, logins to various bank sites, and all other crap. Despite being encrypted, it can still be collected and then sent for decryption to that country as a large Canada clients database.

Did anyone examine the modem firmware, can it be replaced with Linux like with routers? What do you think guys - spying possible? Otherwise why would CIK discourage folks to use own modem, especially on plans with free KW5262 rental? I read NA buyers of Aliexpress.com started posting in numbers on the web that Ali blocks their transactions demanding copies of their passports, DL and credit cards uploaded to them, even if there was no payment issues. Can it be more of the same "spy deal" pushed by their gov upon large CN companies dealing with foreign clients? I wonder what they're going to use for such a huge number of genuine foreign identity samples collected in various countries?

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom

Premium Member

I think that sounds a bit paranoid

On the other hand, it might be a way to get a cheap KW5262 for me to play around with

moffa
join:2007-10-14
North York, ON

moffa to zamarac

Member

to zamarac
lol their office is in North York.

You should be able to run it in bridge mode and use your own router. The UI looks exactly like the SmartRG.
zamarac
join:2008-11-29
Canada

zamarac

Member

I don't think you read attentively what I posted. It bears no difference where their office is, even better here. CIK seems to be a CN gov. fully or in part owned company, serving local clients here. Bridge mode is irrelevant here.

moffa
join:2007-10-14
North York, ON

moffa

Member

I'm using my own modem SmartRG 505 with TekSavvy firmware. They sell the SmartRG if you want Internet only. The KW5262 is for voip and Internet.

But yes, your ISP can spy on you. I guess get a VPN and run that if you really are concerned. But then you'll have to trust your VPN.
zamarac
join:2008-11-29
Canada

4 edits

zamarac

Member

said by Teddy Boom:

I think that sounds a bit paranoid

Got an answer from CIK re. using my own modem with their current promo with free KW5262 modem included:

"First of all, we will not provide promotion price if you are going to use your own modem. You need pay original monthly fee with full processing fee."

It seems to be self-explanatory... or self-revealing? What can be an incentive for CIK to forcefully handout costly modems for free in large quantities, and impose a big penalty when a customer wants to use their own modem with similar specs matching the plan?

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom

Premium Member

said by zamarac:

What can be an incentive for CIK to forcefully handout costly modems for free in large quantities, and impose a big penalty when a customer wants to use their own modem with similar specs matching the plan?

Bottom line is, they probably aren't that costly, and CIK has never liked BYOM. Probably the CSRs are trained to make life difficult too..

If somebody wanted to sign up and sell me the modem though... That would be interesting
zamarac
join:2008-11-29
Canada

4 edits

zamarac

Member

Way too many "probably"? Can you explain your interest in this model?
You can easily buy it on aliexpress.com at $125 though. »www.aliexpress.com/item/ ··· 980.html But even in this scenario, CIK may deny their promo rate, despite your modem is the same exact model as their free modem.

Just keep in mind, after a few purchases Ali may start canceling after 1 day processing initially successful transactions, and demanding from you to upload copies of several personal docs to them, usually without any transaction problem, notice or explanation, at times claiming they need to "ensure transactions safety" »help.aliexpress.com/paym ··· ail.html , often after you left a negative feedback for some purchase, even if all your other feedbacks are positive. Many folks complain to Visa HQ for these very serious Contract violations by Aliexpress and Alibaba, and most other Visa licensed sites would be banned for it. Google for that... "probably".

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom

Premium Member

said by zamarac:

Can you explain your interest in this model?

I'm interested in all VDSL models that are compatible with Bell's network!
said by zamarac:

You can easily buy it on aliexpress.com at $125 though.

That's a little pricey.. Looks like CIK is charging $100 modem + $10 shipping - $70 discounted processing fee + HST = $45.20. That's more my speed
zamarac
join:2008-11-29
Canada

zamarac

Member

That sounds similar to what I said above. Can one change its firmware?

Also, by selling you a modem, a subscriber would have to ask CIK to provision a different modem, causing all other above mentioned extreme charges re-applied I presume...