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RedBatman
join:2014-12-23

RedBatman

Member

[Signals] Are my Levels good for my SB6141

I had gotten this modem two months ago along with a new Asus router but at times I have gotten this error messages sometimes during the day.

Dec 23 2014 18:13:03 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2014 19:25:14 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:37 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:20 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to IP loss ;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2014 06:04:58 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2014 06:04:50 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2014 06:04:50 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2014 06:04:49 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 21 2014 10:30:02 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:32 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Dec 21 2014 10:19:15 5-Warning T07.0 RCS Partial Service;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 21 2014 10:19:14 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 21 2014 10:19:13 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:29 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Dec 20 2014 11:18:43 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 20 2014 09:27:44 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 20 2014 09:27:44 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;

Here are my levels

»www.mediafire.com/view/r ··· tus1.png

»www.mediafire.com/view/9 ··· tus2.png

mackey
Premium Member
join:2007-08-20

mackey

Premium Member

[Signals] Re: Are my Levels good for my SB6141

Those levels are fine. Looks like your problem is intermittent and/or nor with the RF portion of your ISPs network.

/M
RedBatman
join:2014-12-23

RedBatman

Member

So should I call Comcast or what else wold you recommend?

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

1 recommendation

Johkal

MVM

Are you actually having any issues?

mackey
Premium Member
join:2007-08-20

mackey

Premium Member

I'd be very surprised if he wasn't:
said by RedBatman:

Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to IP loss ;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;


maxbrando
Premium Member
join:2014-06-01

maxbrando to RedBatman

Premium Member

to RedBatman
Check if all your connections are tight, and for any signs of corrosion.

Devious
Premium Member
join:2002-08-22
Seattle, WA

1 recommendation

Devious to mackey

Premium Member

to mackey
said by mackey:

I'd be very surprised if he wasn't

power reset is from either unplugging the power cord from the modem or a power outage

mackey
Premium Member
join:2007-08-20

mackey

Premium Member

A RCS Partial Service followed by a power cycle? Sounds like someone rebooting their modem because it's not working. And how about that "Cable Modem Reboot due to IP loss" ?

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

Johkal

MVM

Could also be someone rebooting their modem just because they see some errors in the log.
RedBatman
join:2014-12-23

RedBatman

Member

Well last night I had around 8 pm I had gotten these.

Dec 27 2014 20:26:25 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 27 2014 20:26:25 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 27 2014 20:26:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Dec 27 2014 07:17:43 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;

So I decide to reboot my modem and router at around 10:35am today and here are the logs

Dec 28 2014 10:37:17 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:34 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Dec 28 2014 07:01:53 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;

But then 11 mins later I get this?

Dec 28 2014 10:48:44 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:65:ad:d3:42:af;CMTS-MAC=00:01:5c:6a:cc:59;CM-QOS=1.1;CM-VER=3.0;

The coax cable I use is a little over a year old. Any ideas?
Should I have a tech come out to my house?

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

Johkal

MVM

.....but, are you having any issues besides just the errors showing in the log?
RedBatman
join:2014-12-23

RedBatman

Member

Not really, but it does concern me seeing these a lot so recently.
sabretooth
join:2012-02-14
Marietta, GA

sabretooth

Member

If you don't look at the logs, you won't have any problems.

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

1 edit

Johkal to RedBatman

MVM

to RedBatman
Just so you know, Motorola modems are notorious hypochondriacs with their error log entries. All modems get their share of errors.
RedBatman
join:2014-12-23

RedBatman

Member

So essentially what you saying is I'm fine? If so thanks.

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

1 recommendation

Johkal

MVM

Yes, until you have connection or performance issues.