said by chrisadmin:not gonna happen if they buy the new modem they will need call tsi and they will help out tu setup the pppoe user name password but it doesn't come all configured ..... and for christ sake don't buy a
zyxel 1432 ........
The SmartRG should come pre-configured and should work within a few minutes to a few hours of the install being complete.
If that's not the case, either Bell screwed up the install or Tek botched the modem. Either would require a call in to tech support or some time on Direct to fix.