Charter Spectrum → [Speed Issues] Horrible line quality test.

I've been experiencing serious lag spikes and total connection drops for the last week. Before I make a call to have them investigate can anyone tell me what this might be?
Thanks.

Test (From Central USA) Loss Min
Latency Avg
Latency Max
Latency Pass
Fail
basic ping
10s of 40 byte packets, 2 per second 5% 40.2ms 42.9ms 64.2ms
warn
low bandwidth stream
10s of 512 byte packets at 56 kbit 50% 40.4ms 43.7ms 55.8ms fail
fail
medium bandwidth stream
10s of 512 byte packets at 128 kbit 44% 40.3ms 42.7ms 54.1ms fail
fail
higher bandwidth stream
10s of 1400 byte packets at 384 kbit 80% 41.4ms 44.2ms 58.4ms fail
fail
your first hop ping
stream of 40byte pings to 96.34.2.21 100% loss unknown reason You are 40ms
to your first hop pass
pass
Jitter/loss with small packets tested from Central - USA:

Jitter/loss with small packets tested from West Coast - USA:

Jitter/loss with big packets tested from Central - USA:

Jitter/loss with big packets tested from West Coast - USA:

1 minute MTR (hop loss analysis) from Central - USA
Hop Host LOSS Rcv Sent Best Avg Worst
0 ae-2.bb-c.slr.lxa.us.oneandone.net 0% 60 60 0.27 2.70 10.90
1 te-1-1.bb-c.bry.dal.us.oneandone.net 0% 60 60 11.81 13.06 22.27
2 ??? 100% 0 60 0.00 0.00 0.00
3 207.88.14.238.ptr.us.xo.net 0% 60 60 31.44 33.49 35.45
4 ae0d0.mcr1.marylandheights-mo.us.xo.net 0% 60 60 31.79 32.03 34.15
5 206.181.23.182 0% 60 60 33.30 37.24 41.08
6 dtr01blvlil-bue-1.blvl.il.charter.com 0% 60 60 39.96 40.24 40.77
7 ??? 100% 0 60 0.00 0.00 0.00
8 75-132-162-67.dhcp.stls.mo.charter.com 54% 28 60 41.15 49.92 100.99
fail
fail

1 minute MTR (hop loss analysis) from West Coast - USA
Hop Host LOSS Rcv Sent Best Avg Worst
0 eqix-sv1.chartercom.com 0% 60 60 1.14 1.42 4.08
1 bbr02snjsca-bue-6.snjs.ca.charter.com 0% 60 60 1.84 5.93 10.31
2 bbr01dnvrco-bue-2.dnvr.co.charter.com 0% 60 60 27.52 29.56 31.34
3 bbr01olvemo-bue-1.olve.mo.charter.com 0% 60 60 57.16 60.63 64.94
4 dtr01olvemo-bue-5.olve.mo.charter.com 0% 60 60 56.74 57.02 59.59
5 dtr02olvemo-bue-7.olve.mo.charter.com 0% 60 60 56.03 56.91 57.98
6 crr02olvemo-tge-0-6-0-1.olve.mo.charter.com 0% 60 60 55.81 57.29 63.50
7 crr01blvlil-bue-2.blvl.il.charter.com 0% 60 60 58.06 58.20 58.58
8 dtr01blvlil-bue-3.blvl.il.charter.com 0% 60 60 59.88 60.09 61.17
9 ??? 100% 0 60 0.00 0.00 0.00
10 75-132-162-67.dhcp.stls.mo.charter.com 59% 25 60 64.45 67.55 74.68
fail
fail

The modem is an Arris TM822A and I'm testing wired on a TP Link AC1750 Archer C7 router. Also here are my signal levels from modem.

Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 16 693.00 MHz 6.08 dBmV 36.84 dB 256QAM 2472871099 7 0
Downstream 2 7 639.00 MHz 8.39 dBmV 37.64 dB 256QAM 2630940872 0 0
Downstream 3 8 645.00 MHz 8.83 dBmV 37.36 dB 256QAM 2734613249 0 0
Downstream 4 9 651.00 MHz 11.35 dBmV 37.09 dB 256QAM 2455020851 9 0
Downstream 5 10 657.00 MHz 10.23 dBmV 35.78 dB 256QAM 2442227586 5254 962
Downstream 6 11 663.00 MHz 5.08 dBmV 36.84 dB 256QAM 2345646097 0 0
Downstream 7 12 669.00 MHz 5.69 dBmV 37.09 dB 256QAM 2289824461 0 0
Downstream 8 13 675.00 MHz 5.51 dBmV 37.09 dB 256QAM 2335336942 0 0
Reset FEC Counters
Upstream

UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 75 23.00 MHz 36.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Status
System Uptime: 0 d: 23 h: 17 m
Computers Detected: staticCPE(1), dynamicCPE(1)
CM Status: Telephony-Reg with Call Server
Time and Date: Tue 2014-12-30 16:48:02

Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 1000(Full) E8:89:2C:97:ED:01
CABLE Enabled Up ----- E8:89:2C:97:ED:02
MTA PassWithWarnings Up ----- E8:89:2C:97:ED:03