I've been experiencing serious lag spikes and total connection drops for the last week. Before I make a call to have them investigate can anyone tell me what this might be?
Thanks.
Test (From Central USA) Loss Min
Latency Avg
Latency Max
Latency Pass
Fail
basic ping
10s of 40 byte packets, 2 per second 5% 40.2ms 42.9ms 64.2ms
warn
low bandwidth stream
10s of 512 byte packets at 56 kbit 50% 40.4ms 43.7ms 55.8ms
failfail
medium bandwidth stream
10s of 512 byte packets at 128 kbit 44% 40.3ms 42.7ms 54.1ms
failfail
higher bandwidth stream
10s of 1400 byte packets at 384 kbit 80% 41.4ms 44.2ms 58.4ms
failfail
your first hop ping
stream of 40byte pings to 96.34.2.21 100% loss unknown reason You are 40ms
to your first hop pass
pass
Jitter/loss with small packets tested from Central - USA:
Jitter/loss with small packets tested from West Coast - USA:
Jitter/loss with big packets tested from Central - USA:
Jitter/loss with big packets tested from West Coast - USA:
1 minute MTR (hop loss analysis) from Central - USA
Hop Host LOSS Rcv Sent Best Avg Worst
0 ae-2.bb-c.slr.lxa.us.oneandone.net 0% 60 60 0.27 2.70 10.90
1 te-1-1.bb-c.bry.dal.us.oneandone.net 0% 60 60 11.81 13.06 22.27
2 ??? 100% 0 60 0.00 0.00 0.00
3 207.88.14.238.ptr.us.xo.net 0% 60 60 31.44 33.49 35.45
4 ae0d0.mcr1.marylandheights-mo.us.xo.net 0% 60 60 31.79 32.03 34.15
5 206.181.23.182 0% 60 60 33.30 37.24 41.08
6 dtr01blvlil-bue-1.blvl.il.charter.com 0% 60 60 39.96 40.24 40.77
7 ??? 100% 0 60 0.00 0.00 0.00
8 75-132-162-67.dhcp.stls.mo.charter.com 54% 28 60 41.15 49.92 100.99
fail
fail
1 minute MTR (hop loss analysis) from West Coast - USA
Hop Host LOSS Rcv Sent Best Avg Worst
0 eqix-sv1.chartercom.com 0% 60 60 1.14 1.42 4.08
1 bbr02snjsca-bue-6.snjs.ca.charter.com 0% 60 60 1.84 5.93 10.31
2 bbr01dnvrco-bue-2.dnvr.co.charter.com 0% 60 60 27.52 29.56 31.34
3 bbr01olvemo-bue-1.olve.mo.charter.com 0% 60 60 57.16 60.63 64.94
4 dtr01olvemo-bue-5.olve.mo.charter.com 0% 60 60 56.74 57.02 59.59
5 dtr02olvemo-bue-7.olve.mo.charter.com 0% 60 60 56.03 56.91 57.98
6 crr02olvemo-tge-0-6-0-1.olve.mo.charter.com 0% 60 60 55.81 57.29 63.50
7 crr01blvlil-bue-2.blvl.il.charter.com 0% 60 60 58.06 58.20 58.58
8 dtr01blvlil-bue-3.blvl.il.charter.com 0% 60 60 59.88 60.09 61.17
9 ??? 100% 0 60 0.00 0.00 0.00
10 75-132-162-67.dhcp.stls.mo.charter.com 59% 25 60 64.45 67.55 74.68
fail
fail