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dave12
join:2015-01-02
Chicago, IL

1 edit

dave12

Member

RCN New BYOM Arris CM820A - Speed issue

Hello,

Wanted to avoid the rental charge. Did a speed test earlier in the evening with the RCN Cisco DPC3010 and saw >60Mbps down. After the Arris was provisioned, I'm seeing only ~7Mbps down. Uploads are now ~15Mbps. Pre-testing was done through my router, post-testing was done both through my router and direct to the modem.

Called in to support, and they believe it all looks good. Would appreciate a review to ensure modem is provisioned correctly, firmware current, etc, before returning the Arris.

Encrypted MAC: 7c449ea6433af40707fcc9432c395576aadf6962
Transmit Power: 4.58dBmV
Forward Power: 7dBmV
Forward SNR: 37.9dB

Thanks and happy holidays!
dave12

dave12

Member

Please disregard above. Seems to be working well now. ~80 down, ~20 up.

Thanks